Cognitive message action recommendation in multimodal messaging system

• US 10,469,431 B2
• Filed: 12/21/2015
• Issued: 11/05/2019
• Est. Priority Date: 12/21/2015
• Status: Active Grant

• Current Assignee: International Business Machines Corporation
• Original Assignee: International Business Machines Corporation
• Inventors: Arbajian, Pierre E., Kraemer, James R., Linton, Jeb R.
• Primary Examiner(s): Meky, Moustafa M
• Application Number:
  US14/976,964
• Publication Number:
  US 20170180298A1
• Time in Patent Office: 1,415 Days
• CPC Class Codes: H04L 51/02 using automatic reactions or user delegation, e.g. automatic replies or chatbot-generated messages
• CPC Class Codes: H04L 51/226 Delivery according to priorities
• CPC Class Codes: H04L 51/42 Mailbox-related aspects, e.g. synchronisation of mailboxes
• CPC Class Codes: H04L 67/52 specially adapted for the location of the user terminal
• CPC Class Codes: H04L 67/535 Tracking the activity of the user network monitoring arrangements H04L43/00; recording of computer activity G06F11/34
• CPC Class Codes: H04W 4/023 using mutual or relative location information between multiple location based services [LBS] targets or of distance thresholds
• CPC Class Codes: H04W 4/12 Messaging; Mailboxes; Announcements

Abstract

Technical solutions are described for action recommendation in a multimodal messaging system. An example method includes accessing a prior message received by a user. The method also includes identifying a first set of attributes associated with the prior message. The method also includes identifying a prior action selected by the user in response to the prior message. The method also includes receiving a new message directed for the user. The method also includes identifying a second set of attributes associated with the new message. The method also includes generating a list of recommended actions in response to the new message based on a comparison of the first set of attributes and the second set of attributes. The method also includes presenting the list of recommended actions to the user.

Claims

1. A computer implemented method for action recommendation in a multimodal messaging system, the method comprising:

generating a periodic recommended actions message that comprises a list of new incoming messages to which a user has not yet responded, the incoming messages are from multiple messaging services to which the user subscribes, and the periodic recommended actions message further comprises recommended actions for each incoming message from the list of incoming messages for the user, wherein generating the periodic recommended actions message comprises;

determining the list of new incoming messages received by the user from the messaging services and to which the user has not responded;

generating a list of recommended actions for each incoming message from the list of new incoming messages that is determined, generating the list of recommended actions comprises;

accessing a prior message received by the user to which the user has responded;

identifying a first set of attributes associated with the prior message;

identifying a prior action selected by the user in response to the prior message;

identifying a second set of attributes associated with a new message from the list of new incoming messages, the new message received via a first messaging client that is associated with a first messaging server;

generating the list of recommended actions to respond to the new message based on a comparison of the first set of attributes and the second set of attributes, the list of recommended actions comprising an action to respond to the new message via a second messaging client that is associated with a second messaging server, distinct from the first messaging client and the first messaging server; and

adding the list of recommended actions in the periodic recommended actions message.

2. The computer implemented method of claim 1, wherein an attribute of a message, which is in the first set of attributes and the second set of attributes, is one of a sender of the message, a time of receipt of the message, a time of transmission of the message, a location of receipt of the message, and text within the message.

3. The computer implemented method of claim 1 further comprising, selecting an action to add to the list of recommended actions based on a location of receipt of the new message.

4. The computer implemented method of claim 3, wherein the action is selected based on said action taken by the user in response to the prior message, and the prior message being received by the user in vicinity of the location of receipt of the new message.

5. The computer implemented method of claim 1 further comprising, wherein the first messaging client is accessed via a first device and the second messaging client is accessed via a second device.

6. The computer implemented method of claim 5, wherein the action to respond to the new message using a first messaging client is selected based on the user responding to the prior message via the first client and the prior message being received via the second client.

7. The computer implemented method of claim 1, wherein the list of recommended actions is generated based on a mapping between an action taken by the user in response to a received message and attributes of the received message.

8. The computer implemented method of claim 7, further comprising:

receiving, from the user, a selection of an action from the list of recommended actions in response to the new message; and

updating the mapping according to the selected action and the second set of attributes associated with the new message.

9. A response recommendation system comprising:

a memory; and

a processor configured to;

access an archive of prior messages received by a user;

identify a first set of attributes associated with each respective prior message from the archive;

identify one or more prior actions taken by the user in response to the each respective prior message;

determine a mapping between the first set of attributes that are identified and the prior actions taken by the user;

identify a second set of attributes associated with a new message directed to the user, the new message received via a first messaging client that is associated with a first messaging server;

generate a list of recommended actions in response to the new message based on the mapping and a comparison of the second set of message attributes of the new message with the first set of attributes, wherein the list of recommended actions comprises an action to respond to the new message via a second messaging client that is associated with a second messaging server, distinct from the first messaging client and the first messaging server; and

present the list of recommended actions to the user.

10. The system of claim 9, wherein the message attributes of a message comprise a sender of the message, a time of receipt of the message, a time of transmission of the message, a location of receipt of the message, and text within the message.

11. The system of claim 9, wherein the processor is further configured to:

receive, from the user, a selection of an action from the list of recommended actions in response to the new message; and

update the mapping according to the selected action and the set of message attributes associated with the new message.

12. The system of claim 9, wherein the processor is further configured to, select an action to add to the list of recommended actions based on a location at which the new message is received being mapped to the action.

13. The system of claim 12, wherein the action is mapped to the location based on the action being taken in response to at least a predetermined number of prior messages from the archive being received in vicinity of the location.

14. The system of claim 9, wherein the archive of prior messages comprises prior messages received from a plurality of message servers.

15. The system of claim 9, wherein the archive of prior messages comprising prior messages that are received via a plurality of client devices.

16. The system of claim 9, wherein the list of recommended actions comprises at least one of:

initiation of a reply to the new message, creation of an entry in a calendar, deletion of the new message, and creation of a note.

17. A computer program product for recommending actions in response to incoming messages, the computer product comprising a computer readable storage medium, the computer readable storage medium comprising computer executable instructions, wherein the computer readable storage medium comprises instructions to:

access an archive of prior messages received by a user;

identify a first set of attributes associated with each respective prior message from the archive;

identify one or more prior actions taken by the user in response to the each respective prior message;

determine a mapping between the first set of attributes that are identified and the prior actions taken by the user;

identify a second set of attributes associated with a new message directed to the user, the new message being received via a first messaging client that is associated with a first messaging server;

generate a list of recommended actions in response to the new message based on the mapping and the set of message attributes, wherein the list of recommended actions comprises an action to respond to the new message via a second messaging messaging client and the first messaging server; and

present the list of recommended actions to the user.

18. The computer program product of claim 17, wherein the computer readable medium further comprises instructions to:

receive, from the user, a selection of an action from the list of recommended actions in response to the new message; and

update the mapping according to the selected action and the set of message attributes associated with the new message.

19. The computer program product of claim 17, wherein the computer readable medium further comprises instructions to, select an action to add to the list of recommended actions based on a location at which the new message is received being mapped to the action.

20. The computer program product of claim 19, wherein the action is mapped to the location based on the action being taken in response to at least a predetermined number of prior messages from the archive being received in vicinity of the location.