Managing messaging services

• US 10,469,436 B2
• Filed: 11/20/2015
• Issued: 11/05/2019
• Est. Priority Date: 11/20/2015
• Status: Active Grant

• Current Assignee: Accenture Global Solutions Limited (Accenture PLC)
• Original Assignee: Accenture Global Solutions Limited (Accenture PLC)
• Inventors: Castagna, Raffaele, Casillo, Alessandro, Elefante, Leopoldo, Di Lauro, Francesco, Aliberti, Antonio
• Primary Examiner(s): Lazaro, David R
• Assistant Examiner(s): Chang, Julian
• Application Number:
  US14/947,138
• Publication Number:
  US 20170149720A1
• Time in Patent Office: 1,446 Days
• CPC Class Codes: G06Q 30/02 Marketing; Price estimation or determination; Fundraising
• CPC Class Codes: G06Q 50/01 Social networking
• CPC Class Codes: H04L 12/1859 adapted to provide push services, e.g. data channels
• CPC Class Codes: H04L 51/02 using automatic reactions or user delegation, e.g. automatic replies or chatbot-generated messages
• CPC Class Codes: H04L 51/214 using selective forwarding
• CPC Class Codes: H04L 51/23 Reliability checks, e.g. acknowledgments or fault reporting
• CPC Class Codes: H04L 51/52 for supporting social networking services
• CPC Class Codes: H04L 51/56 Unified messaging, e.g. interactions between e-mail, instant messaging or converged IP messaging [CPM]
• CPC Class Codes: H04L 67/02 based on web technology, e.g. hypertext transfer protocol [HTTP]

Abstract

In some implementations, messaging services, through which messages from an entity, such as a company, are communicated to various users, are managed. In one aspect, the techniques described may be provided by a messaging management service that keeps track of such messaging services and provides messages to users through these messaging services on behalf of various companies. In this way, the messaging management service may enable companies to quickly establish a presence on new communication platforms and more easily communicate through the mobile communication and social networking services that are most suitable to their existing and potential customers.

Claims

1. A computer-implemented method comprising:

providing, by a messaging management service, a web administration console to a message initiator;

receiving, by the messaging management service and through the web administration console, a set of multiple templates for each of multiple different message content type identifiers, where each template in a particular set of multiple templates is associated with both a different messaging service and the message content type identifier for the particular set of multiple templates;

accessing, by the messaging management service, message recipient information that includes, for each of multiple message recipients, (i) preference data identifying one or more messaging services through which messages are to be sent to a user, and, (ii) for each of the messaging services through which messages are to be sent to the user, account information for the user;

receiving, by the messaging management service and from a message initiator, a request to transmit a message, wherein the request includes at least (i) a message content type identifier that indicates a type of message that is to be transmitted irrespective of a messaging service, and (ii) data identifying one or more message recipients; and

for each message recipient;

selecting, by the messaging management service, one or more particular messaging services based on the preference data for the message recipient identified by the request; and

for each of the particular messaging services selected;

selecting, from among the sets of multiple templates that were received by the messaging management service, a particular set of templates associated with the particular messaging service selected based on the preference data for the message recipient identified by the request;

selecting, from among the multiple templates in the particular set of templates associated with the particular messaging service and selected based on the preference data for the message recipient identified by the request, the particular template that is associated with the message content type identifier that (i) indicates the type of message that is to be transmitted irrespective of a messaging service and (ii) was received in the request;

populating the particular template selected to generate a message based on both the message content type identifier received in the request and the particular messaging service selected; and

transmitting, by the messaging management service, the message and the account information for the user to the messaging service.

2. The computer-implemented method of claim 1, further comprising:

for each of the particular messaging services;

in response to transmitting the message, receiving, by the messaging management service, an acknowledgement from the messaging service;

generating, by the messaging management service, a response to the request based on at least one of the one or more acknowledgements; and

transmitting, by the messaging management service and to the message initiator, the response to the request.

3. The computer-implemented method of claim 1, wherein the one or more particular messaging services include one or more social networking services.

4. The computer-implemented method of claim 1, wherein the request further includes (iii) a set of content that is to be included in the message that is to be transmitted.

5. The computer-implemented method of claim 1, wherein the preference data further identifies a language in which messages are to be provided to the user.

6. The computer-implemented method of claim 1, wherein receiving, by the messaging management service and from the message initiator, the request to transmit the message comprises:

receiving, by the messaging management service and from the message initiator, a request (i) under a simple object access protocol and (ii) to transmit a message.

7. The computer-implemented method of claim 1, wherein accessing, by the messaging management service, message recipient information comprises:

accessing, by the messaging management service, message recipient information for each of multiple users that are registered to receive messages on behalf of the message initiator.

8. The computer-implemented method of claim 7, wherein at least a portion of the message recipient information for each of the multiple users is obtained in through one or more processes through which each user is registered to receive messages on behalf of the message initiator.

9. The computer-implemented method of claim 8, wherein the one or more processes through which each user is registered to receive messages on behalf of the message initiator are performed, at least in part, by one or more computing devices that host a website associated with the message initiator.

10. The computer-implemented method of claim 1, wherein:

selecting one or more particular messaging services based on the preference data for the message recipient comprises, for each of one or more message recipients;

selecting, by the messaging management service, two or more particular messaging services based on the preference data for the message recipient; and

generating the message based on the message content type identifier comprises, for each of the two or more particular messaging services;

generating, by the messaging management service, a message based on the message content type identifier that is formatted for the respective one of the two or more particular messaging services.

11. The method of claim 1, wherein a first template of a particular set of templates for a particular message content type identifier includes an image that includes graphics and a second template of the particular set of templates for the particular message content type identifier includes text.

12. The method of claim 1, wherein transmitting, by the messaging management service, the message and the account information for the user to the messaging service comprises:

transmitting, by the messaging management service, the message, the account information for the user to the messaging service, and account information for the message initiator to the messaging service for the messaging service to transmit the message to the user such that the message appears to be transmitted to the user by the message initiator.

13. The method of claim 1, wherein each of the templates in each of the sets of templates (i) has a same message content type identifier for that respective set of templates and (ii) corresponds to a different messaging service of the messaging services than the other templates in the set of templates.

14. A system comprising:

one or more computers and one or more storage devices storing instructions that are operable, when executed by the one or more computers, to cause the one or more computers to perform operations comprising;

providing, by a messaging management service, a web administration console to a message initiator;

receiving, by the messaging management service and through the web administration console, a set of multiple templates for each of multiple different message content type identifiers, where each template in a particular set of multiple templates is associated with both a different messaging service and the message content type identifier for the particular set of multiple templates;

accessing, by the messaging management service, message recipient information that includes, for each of multiple message recipients, (i) preference data identifying one or more messaging services through which messages are to be sent to a user, and, (ii) for each of the messaging services through which messages are to be sent to the user, account information for the user;

receiving, by the messaging management service and from a message initiator, a request to transmit a message, wherein the request includes at least (i) a message content type identifier that indicates a type of message that is to be transmitted irrespective of a messaging service, and (ii) data identifying one or more message recipients; and

for each message recipient;

selecting, by the messaging management service, one or more particular messaging services based on the preference data for the message recipient identified by the request; and

for each of the particular messaging services selected;

selecting, from among the sets of multiple templates that were received by the messaging management service, a particular set of templates associated with the particular messaging service selected based on the preference data for the message recipient identified by the request;

selecting, from among the multiple templates in the particular set of templates associated with the particular messaging service and selected based on the preference data for the message recipient identified by the request, the particular template that is associated with the message content type identifier that (i) indicates the type of message that is to be transmitted irrespective of a messaging service and (ii) was received in the request;

populating the particular template selected to generate a message based on both the message content type identifier received in the request and the particular messaging service selected; and

transmitting, by the messaging management service, the message and the account information for the user to the messaging service.

15. The system of claim 14, the operations further comprising:

for each of the particular messaging services;

in response to transmitting the message, receiving, by the messaging management service, an acknowledgement from the messaging service;

generating, by the messaging management service, a response to the request based on at least one of the one or more acknowledgements; and

transmitting, by the messaging management service and to the message initiator, the response to the request.

16. The system of claim 14, wherein the one or more particular messaging services include one or more social networking services.

17. The system of claim 14, wherein the request further includes (iii) a set of content that is to be included in the message that is to be transmitted.

18. The system of claim 14, wherein the preference data further identifies a language in which messages are to be provided to the user.

19. The system of claim 14, wherein receiving, by the messaging management service and from the message initiator, the request to transmit the message comprises:

receiving, by the messaging management service and from the message initiator, a request (i) under a simple object access protocol and (ii) to transmit a message.

20. The system of claim 14, wherein accessing, by the messaging management service, message recipient information comprises:

accessing, by the messaging management service, message recipient information for each of multiple users that are registered to receive messages on behalf of the message initiator.

21. The system of claim 20, wherein at least a portion of the message recipient information for each of the multiple users is obtained in through one or more processes through which each user is registered to receive messages on behalf of the message initiator.

22. The system of claim 21, wherein the one or more processes through which each user is registered to receive messages on behalf of the message initiator are performed, at least in part, by one or more computing devices that host a website associated with the message initiator.

23. A non-transitory computer-readable medium storing software comprising instructions executable by one or more computers which, upon such execution, cause the one or more computers to perform operations comprising:

providing, by a messaging management service, a web administration console to a message initiator;

receiving, by the messaging management service and through the web administration console, a set of multiple templates for each of multiple different message content type identifiers, where each template in a particular set of multiple templates is associated with both a different messaging service and the message content type identifier for the particular set of multiple templates;

accessing, by the messaging management service, message recipient information that includes, for each of multiple message recipients, (i) preference data identifying one or more messaging services through which messages are to be sent to a user, and, (ii) for each of the messaging services through which messages are to be sent to the user, account information for the user;

receiving, by the messaging management service and from a message initiator, a request to transmit a message, wherein the request includes at least (i) a message content type identifier that indicates a type of message that is to be transmitted irrespective of a messaging service, and (ii) data identifying one or more message recipients; and

for each message recipient;

selecting, by the messaging management service, one or more particular messaging services based on the preference data for the message recipient identified by the request; and

for each of the particular messaging services selected;

selecting, from among the sets of multiple templates that were received by the messaging management service, a particular set of templates associated with the particular messaging service selected based on the preference data for the message recipient identified by the request;

selecting, from among the multiple templates in the particular set of templates associated with the particular messaging service and selected based on the preference data for the message recipient identified by the request, the particular template that is associated with the message content type identifier that (i) indicates the type of message that is to be transmitted irrespective of a messaging service and (ii) was received in the request;

populating the particular template selected to generate a message based on both the message content type identifier received in the request and the particular messaging service selected; and

transmitting, by the messaging management service, the message and the account information for the user to the messaging service.