Passenger-initiated dynamic elevator service request

• US 10,472,207 B2
• Filed: 03/31/2017
• Issued: 11/12/2019
• Est. Priority Date: 03/31/2017
• Status: Active Grant

• Current Assignee: Otis Elevator Company (Otis Worldwide Corp.)
• Original Assignee: Otis Elevator Company (Otis Worldwide Corp.)
• Inventors: Baldi, Emily, Archibald, Daniel, Daniels, Harrison, Taylor, James
• Primary Examiner(s): Warren, David S
• Application Number:
  US15/476,668
• Publication Number:
  US 20180282118A1
• Time in Patent Office: 956 Days
• Field of Search: 187390
• CPC Class Codes: B66B 5/0025 for maintenance or repair
• CPC Class Codes: B66B 5/0087 Devices facilitating maintenance, repair or inspection tasks devices incorporated in the buffer B66B5/288; railings on top of the car B66B11/0226
• CPC Class Codes: H04W 4/02 Services making use of location information

Abstract

A method of interacting with an elevator system is provided. The method comprising: detecting, using a sensor system, performance data for an elevator system, the elevator system including one or more elevator cars; receiving an issue report from a user mobile device; determining a maintenance issue of the elevator system in response to at least one of the issue report and the performance data; and transmitting the maintenance issue to a maintenance device.

Claims

1. A method of interacting with an elevator system of a building, the method comprising:

detecting, using a sensor system, performance data for an elevator system, the elevator system including one or more elevator cars;

generating on a user interface a service and maintenance screen on the user mobile device through a maintenance application, the service and maintenance screen being configured to allow entry of an issue report by a patron of the elevator system, wherein the maintenance report depicts issues regarding the elevator system experienced by the patron of the elevator system;

receiving an issue report from a user mobile device, wherein the issue report is entered via the service and maintenance screen by the patron of the elevator system using the user mobile device;

determining a maintenance issue of the elevator system in response to at least one of the issue report entered via the service and maintenance screen by the patron of the elevator system and the performance data; and

transmitting the maintenance issue to a maintenance device belonging to a maintenance worker of the elevator system.

2. The method of claim 1, further comprising:

receiving maintenance data;

determining a maintenance task in response to at least one of the maintenance data and the maintenance issue; and

transmitting the maintenance task to the maintenance device.

3. The method of claim 1, further comprising:

activating an alarm on the maintenance device when the maintenance issue is received.

4. The method of claim 1, further comprising:

determining a time of the issue report in response to at least one of the issue report and the performance data.

5. The method of claim 1, further comprising:

determining that maintenance issue is a duplicate maintenance issue; and

transmitting an alert to the user mobile device indicating the duplicate maintenance issue.

6. The method of claim 4, further comprising:

determining that maintenance issue is a duplicate maintenance issue; and

transmitting an alert to the user mobile device indicating the duplicate maintenance issue.

7. The method of claim 1, wherein:

the issue report may be entered via a verbal input from the patron of the elevator system using the user mobile device.

8. The method of claim 1, wherein:

the issue report may be entered via selection of predefined options on a drop-down menu by the patron of the elevator system using the user mobile device.

9. The method of claim 8, wherein:

the predefined options may be selected via a verbal command.

10. The method of claim 1, further comprising:

detecting a location of the user mobile device; and

determining an elevator car that triggered the issue report in response to at least one of the issue report and the location of the user mobile device.

11. The method of claim 1, further comprising:

generating on a user interface a service and maintenance screen on the user mobile device; and

displaying at least one maintenance issue on the service and maintenance screen.

12. The method of claim 1, further comprising:

displaying at least one maintenance issue on the service and maintenance screen.

13. The method of claim 1, further comprising:

generating on a user interface a service and maintenance screen on the maintenance device; and

displaying at least one maintenance issue on the service and maintenance screen.

14. The method of claim 1, further comprising:

receiving from the maintenance device an indication of completion of a maintenance task; and

updating the maintenance database to include completion of the maintenance task.

15. The method of claim 1, wherein:

the maintenance device is a mobile device.

16. An elevator maintenance management system of a building comprising:

a processor;

a memory comprising computer-executable instructions that, when executed by the processor, cause the processor to perform operations, the operations comprising;

detecting, using a sensor system, performance data for an elevator system, the elevator system including one or more elevator cars;

generating on a user interface a service and maintenance screen on the user mobile device through a maintenance application, the service and maintenance screen being configured to allow entry of an issue report by a patron of the elevator system, wherein the maintenance report depicts issues regarding the elevator system experienced by the patron of the elevator system;

receiving an issue report from a user mobile device, wherein the issue report is entered via the service and maintenance screen by the patron of the elevator system using the user mobile device;

determining a maintenance issue of the elevator system in response to at least one of the issue report entered via the service and maintenance screen by the patron of the elevator system and the performance data; and

transmitting the maintenance issue to a maintenance device belonging to a maintenance worker of the elevator system.

17. A method of interacting with an elevator system, the method comprising:

detecting, using a sensor system, performance data for an elevator system, the elevator system including one or more elevator cars;

collecting accelerometer data using an accelerometer located in the user mobile device;

generating an issue report in response to accelerometer data;

receiving an issue report from a user mobile device, wherein the issue report is generated using the user mobile device;

determining a maintenance issue of the elevator system in response to at least one of the issue report and the performance data; and

transmitting the maintenance issue to a maintenance device.

18. The method of claim 17, further comprising:

detecting a location of the user mobile device; and

determining an elevator car that triggered the issue report in response to at least one of the issue report and the location of the user mobile device.