Caller feedback in mobile devices

• US 10,477,017 B1
• Filed: 06/19/2015
• Issued: 11/12/2019
• Est. Priority Date: 09/17/2007
• Status: Active Grant

• Current Assignee: Google LLC (Alphabet Inc.)
• Original Assignee: Google LLC (Alphabet Inc.)
• Inventors: Rubin, Andrew E., Huang, Wei
• Primary Examiner(s): Arevalo, Joseph
• Application Number:
  US14/744,487
• Time in Patent Office: 1,607 Days
• Field of Search: 4552422, 4554142, 455413, 455 73, 4555501, 455567, 4554122, 455416, 4554141, 455445, 4554042, 455466, 4555691, 709206
• CPC Class Codes: H04M 1/6041 Portable telephones adapted for handsfree use
• CPC Class Codes: H04M 1/642 storing speech in digital form
• CPC Class Codes: H04M 1/72457 according to geographic location
• CPC Class Codes: H04M 1/72513 On hold, intercom or transfer communication modes
• CPC Class Codes: H04M 2250/12 including a sensor for measuring a physical value, e.g. temperature or motion
• CPC Class Codes: H04M 3/4283 Call holding circuits
• CPC Class Codes: H04W 4/00 Services specially adapted for wireless communication networks; Facilities therefor
• CPC Class Codes: H04W 4/12 Messaging; Mailboxes; Announcements
• CPC Class Codes: H04W 4/16 Communication-related supplementary services, e.g. call-transfer or call-hold
• CPC Class Codes: H04W 4/21 for social networking applications

Abstract

Caller feedback in mobile devices, in which, upon receiving a telephone call from a caller, a user selection of a control is detected, and a message associated with the selected control is determined and automatically transmitted to the caller.

Claims

1. A method comprising:

receiving, by a mobile device, a telephone call from a remote device;

when the telephone call is received, detecting, by the mobile device, a predefined condition associated with the mobile device; and

responsive to detecting the predefined condition;

placing, by the mobile device, the telephone call into a hold state in response to detecting the predefined condition;

determining, by the mobile device, a user of the remote device;

determining that the user of the remote device is a known contact of a user of the mobile device, and responsively generating, by the mobile device, a message to provide to the remote device, wherein the message is dynamically generated based on a level of security associated with the determined user of the remote device; and

providing, by the mobile device, the message to the remote device.

2. The method of claim 1, wherein the predefined condition comprises the mobile device being in a first location further comprising

automatically removing the telephone call from the hold state in response to determining that the mobile device is at a second location,

wherein determining that the mobile device is at the second location comprises detecting the location of the mobile device while the telephone call is in the hold state.

3. The method of claim 2, wherein placing the telephone call into a hold state comprises muting a microphone of the mobile device;

and

wherein automatically removing the telephone call from the hold state comprises automatically un-muting the microphone.

4. The method of claim 2, wherein automatically removing the telephone call from the hold state comprises automatically placing the telephone call in a state in which the user of the remote device and a user of the mobile device may converse normally.

5. The method of claim 1, further comprising:

determining a user-selectable time increment to be associated with the message, wherein the user selectable time increment indicates a period of time for which a user of the mobile device is unavailable; and

including the associated user-selectable time increment in the message to the remote device.

6. A method comprising:

receiving, by a mobile device, a telephone call from a remote device;

detecting, by the mobile device, a predefined state of motion for the mobile device at or near a time of receipt of the telephone call; and

responsive to detecting the predefined state of motion;

placing, by the mobile device, the telephone call into a hold state;

determining, by the mobile device, a user of the remote device;

determining that the user of the remote device is a known contact of a user of the mobile device, and dynamically generating, by the mobile device, a message to provide to the remote device based on data-sharing settings indicating a level of security associated with the determined user of the remote device; and

providing, by the mobile device, the message to the remote device.

7. The method of claim 6, wherein detecting the predefined state of motion for the mobile device comprises detecting a velocity of the mobile device using a navigation module of the mobile device.

8. The method of claim 6, wherein detecting the predefined state of motion comprises detecting that the mobile device is moving, the method further comprising:

determining, by the mobile device, that the mobile device has stopped moving; and

automatically removing the telephone call from the hold state in response to determining that the mobile device has stopped moving.

9. The method of claim 8, wherein placing the telephone call into a hold state comprises muting a microphone of the mobile device;

and

wherein automatically removing the telephone call from the hold state comprises automatically un-muting the microphone.

10. The method of claim 8, wherein automatically removing the telephone call from the hold state comprises automatically placing the telephone call in a state in which in which the user of the remote device and a user of the mobile device may converse normally.

11. A non-transitory, computer readable medium storing instructions that, when executed by a processor, cause the processor to perform operations comprising:

receiving, by a mobile device, a telephone call from a remote device;

detecting, by the mobile device, a predefined condition associated with the mobile device;

placing, by the mobile device, the telephone call into a hold state in response to detecting the predefined condition;

identifying, by the mobile device, a user of the remote device;

dynamically generating, by the mobile device, a message to provide to the remote device based on data-sharing settings associated with the identified user,

wherein the data-sharing settings

specify levels of security with respect to contacts of a user of the mobile device,

indicate that the identified user of the remote device is a known contact of the user of the mobile device, and

associate at least one predefined message with the identified user of the remote device, the message being dynamically generated based on the at least one predefined message; and

providing, by the mobile device, the message to the remote device.

12. The non-transitory, computer readable medium of claim 11, wherein the levels of security to be applied to the user of the remote device are based on a label associated with a profile of the user of the remote device.

13. The non-transitory, computer readable medium of claim 11, wherein dynamically generating the message to provide to the remote device is further based on an indicator of a sensory capacity associated with a profile of a user of the remote device.

14. The non-transitory, computer readable medium of claim 11, wherein the predefined condition comprises the mobile device being in a first location,

wherein the operations further comprising automatically removing the telephone call from the hold state in response to determining that the mobile device is at a second location,

wherein determining that the mobile device is at the second location comprises detecting the location of the mobile device while the telephone call is in the hold state.