Cross-platform ordering and payment-processing system and method

• US 10,482,442 B2
• Filed: 09/30/2016
• Issued: 11/19/2019
• Est. Priority Date: 10/02/2015
• Status: Active Grant

• Current Assignee: SCVNGR, Inc. (GrubHub Inc.)
• Original Assignee: SCVNGR, Inc. (GrubHub Inc.)
• Inventors: Priebatsch, Seth
• Primary Examiner(s): Goyea, Olusegun
• Application Number:
  US15/281,851
• Publication Number:
  US 20170098207A1
• Time in Patent Office: 1,145 Days
• Field of Search: 705 15, 705330, 705339, 705 729, 705 261, 705338, 705 719, 700236
• CPC Class Codes: G06Q 10/0836 Recipient pick-ups
• CPC Class Codes: G06Q 20/202 Interconnection or interaction of plural electronic cash registers [ECR] or to host computer, e.g. network details, transfer of information from host to ECR or from ECR to ECR
• CPC Class Codes: G06Q 20/3224 Transactions dependent on location of M-devices
• CPC Class Codes: G06Q 30/0619 Neutral agent
• CPC Class Codes: G06Q 30/0633 Lists, e.g. purchase orders, compilation or processing
• CPC Class Codes: G06Q 50/12 Hotels or restaurants
• CPC Class Codes: H04L 67/52 specially adapted for the location of the user terminal
• CPC Class Codes: H04W 4/023 using mutual or relative location information between multiple location based services [LBS] targets or of distance thresholds
• CPC Class Codes: H04W 4/21 for social networking applications

Abstract

Various embodiments of the present approach and system include a novel ordering and integrated transaction system for providing consumers information about the merchants, such as locations of available retail merchants, menu items from the merchants, “line time” or “wait time” at the merchant locations, a make time for completing preparation of the consumer'"'"'s order, etc.

Claims

1. A transaction server for predictively managing consumer pickup orders for goods, the server comprising:

a processor;

a communication facility in communication, over a telecommunication system, with (i) a plurality of merchant point-of-sale (POS) systems, (ii) a plurality of merchant ordering servers in communication with at least some of the merchant point-of-sale POS systems and (iii) a user device;

a merchant database including records each specifying a merchant, merchant locations, goods sold by the merchant, prices of the goods, and a current wait time for order preparation received from the merchant POS system or ordering server of the specified merchant at each location; and

a user database including records each specifying a user, a user device associated with the user, payment information for the user, and order history entries each specifying goods ordered and a date and time of the order;

wherein the processor is configured to execute instructions to cause the transaction server to;

a) predict, for a user, an order for pickup at a predicted pickup time at a merchant pickup location identified by a merchant pickup geolocation based on previous orders by the user with corresponding one or more dates and times in the user database to generate a user order prediction, the user order prediction including a predicted pickup time and merchant information identifying a merchant corresponding to the user;

b) receive a user geolocation of the user;

c) based on the user geolocation and the merchant pickup geolocation, estimate a travel time of the user to the merchant pickup location;

d) transmit to the user device, via the communication facility, a proposed order corresponding to the predicted order if a current time plus the estimated travel time is not later than the predicted pickup time;

e) receive, via the communication facility, user acceptance of the proposed order; and

f) cause the proposed order to be placed with a merchant corresponding to the merchant pickup geolocation as a pickup order using the user payment information.

2. The system of claim 1, wherein the proposed order is transmitted if the current time plus the estimated travel time is approximately equal to the predicted pickup time.

3. The system of claim 1, wherein the merchant database also stores a current wait time for order preparation received from the merchant POS system of the specified merchant, the proposed order being transmitted if the current time plus the estimated travel time plus the current wait time is not later than the predicted pickup time.

4. The system of claim 1, wherein the proposed order is transmitted if the current time plus the estimated travel time plus the current wait time is approximately equal to the predicted pickup time.

5. A method of predictively managing consumer pickup orders for goods, the method comprising the steps of:

storing a plurality of merchant records in a merchant database, each of the merchant records corresponding to one or more user records of a user database, wherein each of the user records identifies a registered user and user payment information of a corresponding user,

predicting, for a user, an order for pickup based on previous orders at a predicted pickup time at a merchant pickup location identified by a merchant pickup geolocation, the previous orders placed by the user and corresponding to one or more dates and times in a user database to generate a user order prediction, the user order prediction including a predicted pickup time and a merchant information identifying a merchant corresponding to the user,

wherein a plurality of merchant ordering servers of a plurality of merchant point-of-sale (POS) systems are in communication with at least some of the merchant POS systems and a user device of the user;

receiving a user geolocation of the user;

based on the user geolocation and the merchant pickup geolocation, estimating a travel time of the user to the merchant pickup location;

transmitting to the user device, via the communication facility, a proposed order corresponding to the predicted order if a current time plus the estimated travel time is not later than the predicted pickup time;

receiving, via the communication facility, user acceptance of the proposed order; and

causing the proposed order to be placed with a merchant corresponding to the merchant pickup geolocation as a pickup order using the user payment information.

6. The method of claim 5, wherein the proposed order is transmitted if the current time plus the estimated travel time is approximately equal to the predicted pickup time.

7. The method of claim 5, further comprising the steps of periodically receiving, from the merchant POS systems, a current wait time for order preparation, the proposed order being transmitted if the current time plus the estimated travel time plus the current wait time is not later than the predicted pickup time.

8. The method of claim 5, wherein the proposed order is transmitted if the current time plus the estimated travel time plus the current wait time is approximately equal to the predicted pickup time.

9. A computer system comprising:

a transaction server configured to store a plurality of merchant records in a merchant database, each of the merchant records corresponding to one or more user records of a user database, wherein each of the user records identifies a registered user and user payment information of a corresponding user,

a processor;

memory coupled to the processor and storing instructions which when executed by the processor cause the processor to execute;

facilitating communication, over a telecommunication system, with a plurality of merchant point-of-sale (POS) systems, wherein at least one of the merchant POS systems is in communication with the transaction server through the telecommunication system;

predicting an order for pickup at a predicted pickup time at a merchant pickup location identified by a merchant pickup geolocation and based on previous orders by a user with corresponding one or more dates and times in the user database to generate a user order prediction, the user order prediction including a predicted pickup time and a merchant information identifying a merchant corresponding to the user;

receiving a user geolocation of the user;

based on the user geolocation and merchant pickup geolocation, estimating a travel time of the user to the merchant pickup location;

transmitting to a user device operated by the user, via the communication facility, proposed order corresponding to the predicted order if a current time plus the estimated travel time is not later than the predicted pickup time;

receiving, via the communication facility, user acceptance of the proposed order; and

causing the proposed order to be placed with a merchant corresponding to the merchant pickup geolocation as a pickup order using the user payment information.

10. The computer system of claim 9, further comprising the instructions executed by the processor cause the processor to execute periodically receiving a current wait time for order preparation and receiving the current wait time via the telecommunication network.

11. The computer system of claim 9, wherein the merchant records of the merchant database include records each specifying a corresponding merchant, goods sold by the corresponding merchant, and a pickup geolocation of the corresponding merchant.

12. The computer system of claim 9, wherein the user records of the user database include records each specifying a corresponding user and a payment information for the corresponding user.