Techniques for collaborative shopping

• US 10,482,509 B2
• Filed: 09/01/2017
• Issued: 11/19/2019
• Est. Priority Date: 08/31/2011
• Status: Active Grant

• Current Assignee: NCR Voyix Corporation
• Original Assignee: NCR Corporation (NCR Voyix Corporation)
• Inventors: Chavie, Richard, White, Daniel Frederick, Grossi, Mark, McNamara, Michael Robertson
• Primary Examiner(s): Sittner, Matthew T
• Application Number:
  US15/693,862
• Publication Number:
  US 20170364975A1
• Time in Patent Office: 809 Days
• Field of Search: None
• CPC Class Codes: G06Q 30/06 Buying, selling or leasing transactions
• CPC Class Codes: G06Q 50/01 Social networking

Abstract

Techniques for collaborative shopping are presented. During a shopping transaction, a customer collaborates in real time with one or more additional participants. Real-time and dynamic feedback is provided to the customer from the participants throughout the shopping transaction. Furthermore, real-time and dynamic feedback is provided from the customer to the participants throughout the shopping transaction.

Claims

1. A processor-implemented method programmed in a non-transitory processor-readable medium and to execute on one or more processors configured to execute the method, comprising:

automatically logging, by a mobile device, a user into a remote shopping collaboration manager based on detection of the mobile device at a certain physical location associated with a store indicating that the user is at the store and automatically logging the user into the remote shopping collaboration manager based on a profile associated with the user;

identifying, by the mobile device, a shopping transaction for the user, wherein identifying further includes obtaining the a transaction identifier for the shopping transaction that is assigned to the store and the user based on the certain physical location, and pushing the transaction identifier to the mobile device of the user;

requesting, by the mobile device, feedback on one or more aspects of the shopping transaction from the remote shopping collaboration manager;

receiving, by the mobile device, the feedback on the one or more aspects from the remote shopping collaboration manager and/or one or more second users assigned to the shopping transaction, wherein receiving further includes receiving the portions of the one or more aspects as images, video, text, and graphics, received from the one or more second users, and wherein at least one of the one or more aspects includes a dynamic video conference between the mobile device of the user and at least one second device associated with a particular second user;

presenting, by the mobile device, the feedback to the user within an interface of the mobile device.

2. The method of claim 1 further comprising, pushing a geographical location of the user to the remote shopping collaboration manager.

3. The method of claim 1, wherein identifying further includes receiving a selection from the user based on a list of available shopping transactions pushed from the remote shopping manager.

4. The method of claim 1, wherein receiving further includes presenting at least one of the one or more aspects to the user as a quote or a proposal for all or a portion of the shopping transaction, the quote or the proposal provided by a specific second user, which is an enterprise.