System and method for efficient and automatic reporting and return of lost items

• US 10,482,552 B2
• Filed: 04/14/2017
• Issued: 11/19/2019
• Est. Priority Date: 01/17/2014
• Status: Active Grant

• Current Assignee: Chargerback, Inc.
• Original Assignee: Chargerback, Inc.
• Inventors: Colodny, Brian, McLaughlin, Michael
• Primary Examiner(s): Chau, Dung K
• Application Number:
  US15/488,377
• Publication Number:
  US 20170221162A1
• Time in Patent Office: 949 Days
• Field of Search: 707758, 705 4, 705 22, 705 724, 705 711, 34053913
• CPC Class Codes: G06K 19/06028 using bar codes
• CPC Class Codes: G06Q 10/025 Coordination of plural reservations, e.g. plural trip segments, transportation combined with accommodation
• CPC Class Codes: G06Q 10/087 Inventory or stock management, e.g. order filling, procurement or balancing against orders
• CPC Class Codes: G06Q 30/016 After-sales
• CPC Class Codes: G06Q 50/14 Travel agencies

Abstract

In one embodiment, a system and method for receiving itinerary information and user information for a reservation for a user where the user has opted to acquire lost item protection for use with at least part of the reservation; receiving a lost item notification from a computing device associated with a notifier, the lost item notification including at least notifier information and lost item information; retrieving itinerary information from the first database associated with the user when it is determined that the notifier information from the lost item report matches the user information stored in the first database; facilitating presentation of a list of one or more establishments associated with the retrieved itinerary information; and automatically generating and electronically transmitting a lost item report to the selected at least one establishment if it is determined that the establishment information is stored in the second database.

Claims

1. A system for reporting of lost items, the system comprising:

a third party server device operable to;

communicate with a computing device associated with a user;

identify a purchase or reservation of goods or services from at least one establishment via the computing device, each purchase or reservation having itinerary information and user information;

determine if lost item protection is obtained, the lost item protection being associated with the identified purchase or reservation of goods or services; and

associate the itinerary information and a confirmation of lost item protection with the user if it is determined purchase lost item protection was obtained; and

a recovery server device operable to;

receive itinerary information, confirmation of lost item protection, and user information from the third party server device;

determine if user information matches customer information in a first database;

associate and store the received itinerary information and confirmation of lost item protection with the customer information in the first database if it is determined that the user information matches customer information in the first database;

store the received itinerary information, confirmation of lost item protection, and user data in the first database if it is determined that the user information does not match customer information in the first database;

receive a lost item notice from the computing device, the lost item notice including customer information and lost item information;

determine if the customer information from the lost item notice matches customer information stored in the first database;

retrieve itinerary information associated with the customer if it is determined that the customer information from the lost item notice matches the customer information stored in the first database;

facilitate presentation of a list of each establishment associated with the itinerary information, the list being presented on a display of a device associated with the user;

receive a selection of at least one establishment;

determine if establishment information associated with the selected at least one establishment is stored in a second database; and

automatically generate and transmit a lost item report to the at least one establishment if it is determined that the establishment information is stored in the second database.

2. The system of claim 1, further comprising:

determine if the customer information matches user information stored in the first database if it is determined that the customer information from the lost item notice does not match the customer information stored in the first database; and

transmit a request for additional customer information if the customer information matches user information stored in the first database.

3. The system of claim 1, further comprising automatically generate and transmit a lost item report and inquiry notification to the at least one establishment if it is determined that the establishment information is not stored in the second database.

4. The system of claim 3, further comprising:

determine if a response from the at least one establishment is received within a predetermined period of time;

generate a not found notification if a response from the at least one establishment is not received within a predetermined period of time; and

transmit the not found notification to the computing device to inform the customer that the lost item has not been located.

5. The system of claim 1, wherein the recovery server is further operable to authenticate the customer to determine if the customer information from the lost item notice matches customer information stored in the first database.

6. The system of claim 1, wherein the recovery server is further operable to:

receive a found item notification, the found item notification including found item information;

determine if the found item information matches lost item information stored in the lost item database when the found notification is received; and

transmit a found notification to the computer device if it is determined that the found item information matches lost item information.

7. The system of claim 6, wherein the found notification includes a plurality of return item options, the plurality of return item options include at least a hold item option, a return item to me option, and a do not return item option.

8. The system of claim 7, further comprising:

determine if confirmation of lost item protection is associated with the customer information and itinerary information;

facilitate return of the found item to the customer if the return item to me option is selected, wherein the found item is returned to the customer without additional payment.

9. A method for automatically reporting lost items, comprising:

identifying, by the third party server, a purchase or reservation of the good or service, each purchase or reservation including itinerary information and user information;

identifying, by the third party server, if lost item protection was obtained;

associating lost item protection confirmation with the itinerary information and user information if lost item protection was identified;

transmitting, by the third party server, the itinerary information, user information, and lost item protection confirmation to a recovery server;

determining, by the recovery server, if user information matches customer information in a first database;

associating and storing the received itinerary information and confirmation of lost item protection with the customer information in the first database if the determining if user information matches customer information determines that the user information matches customer information in the first database;

receiving, at the recovery server, a lost item notice from a computing device associated with the customer, the lost item notice including customer information and lost item information;

determining, by the recovery server, if the customer information from the lost item notice matches customer information stored in the first database;

retrieving itinerary information associated with the customer if it is determined that the customer information from the lost item notice matches the customer information stored in the first database;

facilitating presentation of a list of each establishment associated with the itinerary information, the list being presented on a display of a device associated with the user;

receiving a selection of at least one establishment;

determining if establishment information associated with the selected at least one establishment is stored in a second database; and

automatically generating and transmitting a lost item report to the at least one establishment if it is determined that the establishment information is stored in the second database.

10. The method of claim 9, further comprising:

determining, by the recovery server, if the customer information matches user information stored in the first database if it is determined that the customer information from the lost item notice does not match the customer information stored in the first database; and

transmitting a request for additional customer information if the customer information matches user information stored in the first database.

11. The method of claim 9, wherein the determining if establishment information associated with the selected at least one establishment is stored in a second database, further comprises:

automatically generating and transmitting a lost item report and inquiry notification to the at least one establishment if it is determined that the establishment information is not stored in the second database.

12. The method of claim 11, further comprising:

determining if a response from the at least one establishment is received within a predetermined period of time;

generating a not found notification if a response from the at least one establishment is not received within a predetermined period of time; and

transmitting the not found notification to the computing device to inform the customer that the lost item has not been located.

13. The method of claim 9, further comprising:

authenticating the customer to determine if the customer information from the lost item notice matches customer information stored in the first database.

14. The method of claim 9, further comprises:

receiving, at the recovery server, a found item notification, the found item notification including found item information;

determining if the found item information matches lost item information stored in the lost item database when the found notification is received; and

transmitting a found notification to the computer device if it is determined that the found item information matches lost item information.

15. The method of claim 14, wherein the transmitting further comprises:

customizing the found notification using establishment information,

wherein the establishment information includes at least a logo associated with the establishment, and

wherein the found notification appears to be received from the establishment.

16. A computer implemented method for reporting lost items, comprising:

receiving itinerary information and user information for a reservation for a user where the user has opted to acquire lost item protection for use with at least part of the reservation;

storing the itinerary information and the user information in a first database;

receiving a lost item notification from a computing device associated with a notifier, the lost item notification including at least notifier information and lost item information;

determining whether the notifier information from the lost item report substantially matches user information stored in the first database;

retrieving itinerary information from the first database associated with the user when it is determined that the notifier information from the lost item report matches the user information stored in the first database;

facilitating presentation of a list of one or more establishments associated with the retrieved itinerary information, the list of one or more establishments being presented on a display of the computing device associated with the notifier;

receiving a selection of at least one establishment from the list of one or more establishments being presented;

accessing establishment information associated with the selected at least one establishment from the first database or a second database; and

automatically generating and electronically transmitting a lost item report to the selected at least one establishment if it is determined that the establishment information is stored in the second database.

17. The computer implemented method of claim 16, wherein the computer implemented method comprises:

electronically receiving a found item notification, the found item notification including found item information for a found item;

determining whether the found item information matches lost item information stored in the first database when the found notification is received; and

electronically transmitting a found notification to the notifier when the determining determines that the found item information matches lost item information.

18. The computer implemented method of claim 17, wherein the computer implemented method comprises:

customizing the found notification using establishment information prior to the electronically transmitting thereof,

wherein the establishment information includes at least a logo associated with the establishment, and

wherein the found notification appears to be received from the establishment.

19. The computer implemented method of claim 16, comprising:

determining whether lost item protection is associated with the user information and the itinerary information; and

facilitating return of the found item to the notifier without additional payment when the determining determines that lost item protection is associated with the user information and the itinerary information.

20. The computer implemented method of claim 16, comprising:

determining whether lost item protection is available to the notifier; and

facilitating return of the found item to the notifier without additional payment when the determining determines that lost item protection is available to the notifier.