Handling various scenarios where an email recipient is not available
First Claim
1. A processor-implemented method for generating reports, the method comprising:
- receiving, by a simple message transfer protocol (SMTP) server, an electronic message associated with the online communication system, wherein the electronic message is addressed to a recipient from a sender;
identifying a recipient inbox within a recipient mail server using a plurality of directory information associated with the received electronic message, wherein the plurality of directory information is stored on the SMTP server associated with the online communication system, and also includes a plurality of alternate contact information for the recipient;
prior to attempting a transmission of the electronic message to the recipient mail server from the SMTP server, determining the received electronic message is undeliverable to the recipient inbox;
generating an SMTP response, after transmission and receipt of the electronic message in the SMTP server, that includes the plurality of alternate contact information for the recipient stored within the plurality of directory information on the server rather than transmitting the received electronic message to the identified recipient inbox or an alternate recipient;
transmitting the SMTP response to the sender through a sender mail server based on a plurality of determined alternate contact criteria being satisfied; and
in response to determining the received electronic message is undeliverable to the recipient inbox, transmitting the electronic message to the recipient at an alternate electronic mail address based on the plurality of alternate recipient contact information.
2 Assignments
0 Petitions
Accused Products
Abstract
A method for sending a plurality of alternate contact information associated with an online communication system. The method may include receiving an electronic message associated with the online communication system, wherein the electronic message is addressed to a recipient from a sender. The method may also include identifying a recipient inbox using a plurality of directory information associated with the received electronic message. The method may further include determining the identified recipient inbox satisfies at least one of a plurality of alternate contact criteria. The method may also include transmitting a plurality of alternate recipient contact information within a simple message transfer protocol (SMTP) response to the sender based on the plurality of determined alternate contact criteria being satisfied.
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Citations
10 Claims
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1. A processor-implemented method for generating reports, the method comprising:
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receiving, by a simple message transfer protocol (SMTP) server, an electronic message associated with the online communication system, wherein the electronic message is addressed to a recipient from a sender; identifying a recipient inbox within a recipient mail server using a plurality of directory information associated with the received electronic message, wherein the plurality of directory information is stored on the SMTP server associated with the online communication system, and also includes a plurality of alternate contact information for the recipient; prior to attempting a transmission of the electronic message to the recipient mail server from the SMTP server, determining the received electronic message is undeliverable to the recipient inbox; generating an SMTP response, after transmission and receipt of the electronic message in the SMTP server, that includes the plurality of alternate contact information for the recipient stored within the plurality of directory information on the server rather than transmitting the received electronic message to the identified recipient inbox or an alternate recipient; transmitting the SMTP response to the sender through a sender mail server based on a plurality of determined alternate contact criteria being satisfied; and in response to determining the received electronic message is undeliverable to the recipient inbox, transmitting the electronic message to the recipient at an alternate electronic mail address based on the plurality of alternate recipient contact information. - View Dependent Claims (2, 3, 4, 5)
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6. A processor-implemented computer program product for generating reports, the computer program product comprising:
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one or more computer readable storage medium and program instructions stored on at least one of the one or more computer readable storage medium, the program instructions executable by a processor capable of performing a method, the method comprising; receiving, by a simple message transfer protocol (SMTP) server, an electronic message associated with the online communication system, wherein the electronic message is addressed to a recipient from a sender; identifying a recipient inbox within a recipient mail server using a plurality of directory information associated with the received electronic message, wherein the plurality of directory information is stored on the SMTP server associated with the online communication system, and also includes a plurality of alternate contact information for the recipient; prior to attempting a transmission of the electronic message to the recipient mail server from the SMTP server, determining the received electronic message is undeliverable to the recipient inbox; generating an SMTP response, after transmission and receipt of the electronic message in the SMTP server, that includes the plurality of alternate contact information for the recipient stored within the plurality of directory information on the server rather than transmitting the received electronic message to the identified recipient inbox or an alternate recipient; transmitting the SMTP response to the sender through a sender mail server based on a plurality of determined alternate contact criteria being satisfied; and in response to determining the received electronic message is undeliverable to the recipient inbox, transmitting the electronic message to the recipient at an alternate electronic mail address based on the plurality of alternate recipient contact information. - View Dependent Claims (7, 8, 9, 10)
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Specification