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Handling various scenarios where an email recipient is not available

  • US 10,484,322 B2
  • Filed: 10/10/2018
  • Issued: 11/19/2019
  • Est. Priority Date: 06/23/2015
  • Status: Active Grant
First Claim
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1. A processor-implemented method for generating reports, the method comprising:

  • receiving, by a simple message transfer protocol (SMTP) server, an electronic message associated with the online communication system, wherein the electronic message is addressed to a recipient from a sender;

    identifying a recipient inbox within a recipient mail server using a plurality of directory information associated with the received electronic message, wherein the plurality of directory information is stored on the SMTP server associated with the online communication system, and also includes a plurality of alternate contact information for the recipient;

    prior to attempting a transmission of the electronic message to the recipient mail server from the SMTP server, determining the received electronic message is undeliverable to the recipient inbox;

    generating an SMTP response, after transmission and receipt of the electronic message in the SMTP server, that includes the plurality of alternate contact information for the recipient stored within the plurality of directory information on the server rather than transmitting the received electronic message to the identified recipient inbox or an alternate recipient;

    transmitting the SMTP response to the sender through a sender mail server based on a plurality of determined alternate contact criteria being satisfied; and

    in response to determining the received electronic message is undeliverable to the recipient inbox, transmitting the electronic message to the recipient at an alternate electronic mail address based on the plurality of alternate recipient contact information.

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