System, method, and apparatus for providing help
First Claim
1. A system for providing help, the system comprising:
- at least one digital assistant;
a wireless data interface for connecting the digital assistants to a server;
a plurality of agent computers, each of the plurality of agent computers connected to the server by a data network;
whereas each of the at least one digital assistants is preprogrammed with at least one skill, the at least one skill including the skill for recognizing a preprogrammed specific utterance and each of the at least one digital assistants is pre-configured to connect with the wireless data interface;
whereas after the preprogrammed specific utterance is detected by one of the digital assistants, the one of the digital assistants initiates a request for help to the server;
whereas after receiving the request for the help, the server assigns one of the agent computers and forwards the request for the help to the one of the agent computers;
wherein each of the at least one digital assistant automatically connects to the server through the wireless data interface; and
wherein the server periodically confirms that the at least one digital assistant remains connected to the server and if the at least one digital assistant is found not to be connected to the server, the server initiates an escalation.
2 Assignments
0 Petitions
Accused Products
Abstract
A system for providing help includes at least one digital assistant and a wireless data interface for connecting the digital assistants to a server. A plurality of agent computers is connected to the server by a data network. Each of the at least one digital assistants is preprogrammed and centrally managed with at least one skill for recognizing a preprogrammed specific utterance and each of the at least one digital assistants is pre-configured to connect with the wireless data interface. After the preprogrammed specific utterance is detected by one of the digital assistants, that digital assistant initiates a request for help to the server and upon receiving the request for the help, the server assigns one of the agent computers and forwards the request for help to the one of the agent computers.
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Citations
16 Claims
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1. A system for providing help, the system comprising:
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at least one digital assistant; a wireless data interface for connecting the digital assistants to a server; a plurality of agent computers, each of the plurality of agent computers connected to the server by a data network; whereas each of the at least one digital assistants is preprogrammed with at least one skill, the at least one skill including the skill for recognizing a preprogrammed specific utterance and each of the at least one digital assistants is pre-configured to connect with the wireless data interface; whereas after the preprogrammed specific utterance is detected by one of the digital assistants, the one of the digital assistants initiates a request for help to the server; whereas after receiving the request for the help, the server assigns one of the agent computers and forwards the request for the help to the one of the agent computers; wherein each of the at least one digital assistant automatically connects to the server through the wireless data interface; and wherein the server periodically confirms that the at least one digital assistant remains connected to the server and if the at least one digital assistant is found not to be connected to the server, the server initiates an escalation. - View Dependent Claims (2, 3, 4, 5, 6)
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7. A method of providing help, the method comprising:
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creating a user account and a unique user email; allocating at least one digital assistants to the user account; creating a provider account with a provider of the at least one digital assistants using the unique user email; preprogramming a skill into the at least one digital assistant, the skill recognizing a preprogrammed specific utterance; providing a connectivity between each of the at least one digital assistants and a server; listening for the preprogrammed specific utterance by each of the at least one digital assistants and, upon recognizing the preprogrammed specific utterance by one of the at least one digital assistants, the one of the at least one digital assistants sending a request for help to the server; upon receiving the request for the help, the server forwarding the request for help to an agent computer; upon initialization, each of the at least one digital assistants connects to the server; and periodically determining if each of the at least one digital assistants is connected to the server and if any of the at least one digital assistants is disconnected from the server, initiating an escalation. - View Dependent Claims (8, 9, 10)
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11. A system for providing help, the system comprising:
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at least one digital assistant;
each of the at least one digital assistants is preprogrammed with at least one skill, the at least one skill including recognizing a preprogrammed specific utterance and each of the at least one digital assistants is pre-configured to connect with a mobile hotspot;the mobile hotspot is preprogrammed for connecting to a server; a unique user phone number is created to protect privacy of a user of the system for providing help; a provider account created using the unique user phone number to protect the privacy of the user; an account in the system for providing help for the user, the account having information for the user and the account having the unique user phone number; whereas after the preprogrammed specific utterance is detected by one of the digital assistants, the one of the digital assistants initiates a request for help and a call is made to the server having a caller-id of the unique user phone number; and
upon reception of the request for help, the server recognizes the unique user phone number and assigns an agent computer and forwards the request for help to the agent computer. - View Dependent Claims (12, 13, 14, 15, 16)
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Specification