Guard timer to optimize E911 call handling

• US 10,498,893 B2
• Filed: 08/31/2018
• Issued: 12/03/2019
• Est. Priority Date: 03/24/2017
• Status: Active Grant

• Current Assignee: T-Mobile USA, Inc. (Deutsche Telekom AG)
• Original Assignee: T-Mobile USA, Inc. (Deutsche Telekom AG)
• Inventors: Chiang, Hsin-Fu Henry, Nimbavikar, Gunjan
• Primary Examiner(s): Woo, Stella L.
• Application Number:
  US16/119,767
• Publication Number:
  US 20180375996A1
• Time in Patent Office: 459 Days
• CPC Class Codes: H04M 1/6505 storing speech in digital form
• CPC Class Codes: H04M 1/72418 for supporting emergency services
• CPC Class Codes: H04M 1/72513 On hold, intercom or transfer communication modes
• CPC Class Codes: H04M 11/04 with alarm systems, e.g. fire, police or burglar alarm systems
• CPC Class Codes: H04M 11/045 using recorded signals, e.g. speech
• CPC Class Codes: H04M 2201/14 Delay circuits; Timers
• CPC Class Codes: H04M 2203/2005 Temporarily overriding a service configuration
• CPC Class Codes: H04M 3/42059 Making use of the calling party identifier
• CPC Class Codes: H04M 3/4288 Notifying a called subscriber of an incoming call during an ongoing call, e.g. Call Waiting
• CPC Class Codes: H04M 3/5116 for emergency applications
• CPC Class Codes: H04M 3/533 Voice mail systems
• CPC Class Codes: H04M 7/0078 Security; Fraud detection; Fraud prevention
• CPC Class Codes: H04M 7/0084 Network monitoring; Error detection; Error recovery; Network testing
• CPC Class Codes: H04W 4/16 Communication-related supplementary services, e.g. call-transfer or call-hold
• CPC Class Codes: H04W 4/90 Services for handling of emergency or hazardous situations, e.g. earthquake and tsunami warning systems [ETWS]
• CPC Class Codes: H04W 76/38 triggered by timers

Abstract

Systems and methods for optimized call handling during e911 calls. Normally, when a user equipment (UE) is connected to a public safety answering point (PSAP)—e.g., is on a 911 call—all incoming calls are automatically routed to voicemail. In contrast, the systems and methods disclosed herein enable calls that were dialed within a predetermined time window of the 911 call to be sent through to call-waiting to enable the user to accept or reject the call. The system can use a “guard timer” to determine whether a call is within the predetermined time window. The system can include a single guard timer for all incoming calls—e.g., “any call made from the UE within the previous X minutes prior to the 911 call.” The system can also include individual guard timers for each call that expire separately relative to the call'"'"'s proximity to the 911 call.

Claims

1. A method comprising:

determining, by a processor of a user equipment (UE), that a transceiver on the UE has disconnected from a first call to a public safety answering point (PSAP);

starting, by the processor, a proactive guard timer set to expire in a predetermined amount of time;

determining, by the processor, that the transceiver has connected a second call to the PSAP;

receiving, at the transceiver, an incoming call for the UE while the transceiver is still connected to the PSAP;

determining, by the processor, whether the proactive guard time has expired; and

either;

activating, by the processor, call-waiting on the UE for the incoming call when the proactive guard timer has not expired;

or

sending, by the processor or the transceiver, the incoming call directly to voicemail if the proactive guard timer has expired.

2. The method of claim 1, wherein the predetermined amount of time is a maximum of 180 seconds.

3. The method of claim 1, wherein determining that the transceiver has connected to the PSAP comprises receiving, at the processor, a signal from a dialer on the UE that 911 has been dialed on the dialer.

4. The method of claim 1, wherein determining that the transceiver has connected to the PSAP comprises:

receiving, at the processor, a signal from a dialer on the UE including a phone number that has been dialed from the UE; and

determining, with the processor, that the phone number is included in a list of phone numbers for local PSAPs.

5. The method of claim 1, further comprising:

determining, by the processor, whether a number associated with the incoming call is associated with the PSAP; and

either;

activating, by the processor, call-waiting on the UE for the incoming call when the proactive guard timer has not expired and the incoming call is associated with the PSAP;

or

sending, by the processor or the transceiver, the incoming call directly to voicemail if at least one of the proactive guard timer has expired or the incoming call is not associated with the PSAP.

6. The method of claim 1, further comprising:

receiving, at the transceiver, a signal to cause the UE to disconnect from the second call; and

reactivating call-waiting for incoming calls.

7. A method comprising:

determining, by a processor of a network entity associated with a telecommunications network, that a user equipment (UE) has disconnected from a first call to a public safety answering point (PSAP);

starting, by the processor, a proactive guard timer set to expire in a predetermined amount of time;

determining, by the processor, that the UE has connected a second call to the PSAP;

receiving, at a transceiver of the network entity, an incoming call for the UE while the UE is still connected to the PSAP;

determining, by the processor, whether the proactive guard time has expired; and

either;

sending, with the transceiver, the incoming call to the UE when the proactive guard timer has not expired;

or

sending, with the transceiver, the incoming call directly to a voicemail server if the proactive guard timer has expired.

8. The method of claim 7, further comprising:

determining, by the processor, whether a number associated with the incoming call is associated with the PSAP; and

either;

sending, by the transceiver, the incoming call to the UE when the proactive guard timer has not expired and the incoming call is associated with the PSAP;

or

sending, by the transceiver, the incoming call directly to the voicemail server if at least one of the proactive guard timer has expired or the incoming call is not associated with the PSAP.

9. The method of claim 7, wherein determining that the UE is connected to the PSAP comprises receiving, at the transceiver of the network entity, a session initiation protocol (SIP) message from the UE including a response code indicating that the UE is engaged in a 911 call.

10. The method of claim 7, further comprising:

receiving, with the transceiver, another SIP message from the UE indicating that the UE has disconnected from the second call to the PSAP; and

reactivating call-waiting for the UE for incoming calls.

11. The method of claim 7, wherein determining that the UE is connected to the PSAP comprises receiving, at the transceiver of the network entity, a SIP message from the PSAP including a response code indicating that the UE is connected to the PSAP.

12. The method of claim 7, wherein sending the incoming call to the UE activates call-waiting on the UE to enable the incoming call to be accepted or rejected at the UE.

13. The method of claim 7, wherein the network entity comprises a mobile switching center (MSC).

14. The method of claim 13, wherein determining that the UE is connected to the PSAP comprises:

determining, with the processor of the MSC, a number associated with the second call; and

determining, with the processor, that the number is included in a list associated with local PSAPs.

15. A user equipment (UE) comprising:

a processor;

a transceiver; and

memory comprising program instructions that, when executed by the processor, cause the processor to;

determine that the transceiver has disconnected from a first call to a public safety answering point (PSAP);

start a proactive guard timer set to expire in a predetermined amount of time;

determine that the transceiver has connected a second call to the PSAP;

receive, at the transceiver, an incoming call for the UE while the transceiver is still connected to the PSAP;

determine whether the proactive guard time has expired; and

either;

activate call-waiting on the UE for the incoming call when the proactive guard timer has not expired;

or

send the incoming call directly to voicemail if the proactive guard timer has expired.

16. The UE of claim 15, wherein the predetermined amount of time is a maximum of 180 seconds.

17. The UE of claim 15, wherein determining that the transceiver has connected to the PSAP comprises receiving, by the processor, a signal from a dialer on the UE that 911 has been dialed on the dialer.

18. The UE of claim 15, the program instructions further causing the processor to:

determine whether a number associated with the incoming call is associated with the PSAP; and

either;

activate call-waiting on the UE for the incoming call when the proactive guard timer has not expired and the incoming call is associated with the PSAP;

or

send the incoming call directly to voicemail if at least one of the proactive guard timer has expired or the incoming call is not associated with the PSAP.

19. The UE of claim 18, wherein the memory further includes a list of numbers associated with local PSAPs;

and

wherein determining whether the number associated with the incoming call is associated with the PSAP comprises;

receiving, from the transceiver, the number associated with the incoming call;

comparing the number with the list of numbers associated with local PSAPs; and

determining whether the number is included in the list of numbers associated with local PSAPs.

20. The UE of claim 15, wherein the predetermined amount of time is a maximum of 180 seconds.

21. A network entity associated with a telecommunications network comprising:

a processor;

a transceiver; and

memory comprising program instructions that, when executed by the processor, cause the processor to perform acts comprising;

determining that a user equipment (UE) has disconnected from a first call to a public safety answering point (PSAP);

starting a proactive guard timer set to expire in a predetermined amount of time;

determining that the UE has connected to a second call to the PSAP;

receiving, at the transceiver, an incoming call for the UE while the UE is still connected to the PSAP;

determining whether the proactive guard time has expired; and

either;

sending, with the transceiver, the incoming call to the UE when the proactive guard timer has not expired;

or

sending, with the transceiver, the incoming call directly to a voicemail server if the proactive guard timer has expired.

22. The network entity of claim 21, the program instructions further causing the processor to perform acts comprising:

determining, by the processor, whether a number associated with the incoming call is associated with the PSAP; and

either;

sending, by the transceiver, the incoming call to the UE when the proactive guard timer has not expired and the incoming call is associated with the PSAP;

or

sending, by the transceiver, the incoming call directly to the voicemail server if at least one of the proactive guard timer has expired or the incoming call is not associated with the PSAP.

23. The network entity of claim 21, wherein determining that the UE is connected to the PSAP comprises receiving, at the transceiver, a session initiation protocol (SIP) message from the UE including a response code indicating that the UE is engaged in a 911 call.

24. The network entity of claim 21, the program instructions further causing the processor to perform acts comprising:

receiving, with the transceiver, another SIP message from the UE indicating that the UE has disconnected from the second call to the PSAP; and

reactivating call-waiting for the UE for incoming calls.

25. The network entity of claim 21, wherein sending the incoming call to the UE activates call-waiting on the UE to enable the incoming call to be accepted or rejected at the UE.

26. The network entity of claim 21, wherein the network entity comprises one of a proxy call session control function (P-CSCF) or a mobile switching center (MSC).