Communication logging system

• US 10,498,899 B2
• Filed: 06/15/2015
• Issued: 12/03/2019
• Est. Priority Date: 06/16/2014
• Status: Active Grant

• Current Assignee: Karen Paulson
• Original Assignee: Karen Paulson
• Inventors: Paulson, Karen
• Primary Examiner(s): Najjar, Saleh
• Assistant Examiner(s): Chao, Michael W
• Application Number:
  US15/318,951
• Publication Number:
  US 20170155771A1
• Time in Patent Office: 1,632 Days
• Field of Search: None
• CPC Class Codes: G06Q 10/1091 Recording time for administrative or management purposes
• CPC Class Codes: H04L 51/04 Real-time or near real-time messaging, e.g. instant messaging [IM]
• CPC Class Codes: H04L 51/10 Multimedia information
• CPC Class Codes: H04L 51/23 Reliability checks, e.g. acknowledgments or fault reporting
• CPC Class Codes: H04L 51/234 for tracking messages
• CPC Class Codes: H04L 51/42 Mailbox-related aspects, e.g. synchronisation of mailboxes
• CPC Class Codes: H04L 63/06 for supporting key management in a packet data network cryptographic mechanisms or cryptographic arrangements for key management H04L9/08
• CPC Class Codes: H04L 63/083 using passwords cryptographic mechanisms or cryptographic arrangements for entity authentication using a predetermined code H04L9/3226
• CPC Class Codes: H04L 63/10 for controlling access to devices or network resources
• CPC Class Codes: H04L 63/1425 Traffic logging, e.g. anomaly detection
• CPC Class Codes: H04L 63/308 retaining data, e.g. retaining successful, unsuccessful communication attempts, internet access, or e-mail, internet telephony, intercept related information or call content
• CPC Class Codes: H04M 2203/301 Management of recordings
• CPC Class Codes: H04M 2203/4518 Attachments to voicemail messages including annexed information, e.g. Attachments, in packet switching networks H04L51/08
• CPC Class Codes: H04M 3/2218 Call detail recording
• CPC Class Codes: H04M 3/2281 Call monitoring, e.g. for law enforcement purposes; Call tracing; Detection or prevention of malicious calls
• CPC Class Codes: H04M 3/5307 for recording messages comprising any combination of audio and non-audio components
• CPC Class Codes: H04M 3/53333 Message receiving aspects

Abstract

A communication logging system facilitates communications between two or more users. A secured database stores communications from each user, and the system notifies the intended recipients of the communications. The system records times of creation of the communications, times of access to the communications, and who created and/or accessed the communications. The communications may not be altered or deleted once recorded, so there is a permanent source of reliable evidence as to the content of the communications and information associated therewith.

Claims

1. A method for logging a communication from a first user to a second user, comprising:

receiving a phone call from a first user;

receiving a log-in request from the first user via the phone call to confirm an identity of the first user and allow the first user to log in to a system;

confirming the identity of the first user based on a first password or other form of security identification entered by the first user, and allowing the first user to log in to the system based upon the confirmation;

recording a voicemail communication from the first user via the phone call in an event database;

recording a first time stamp record in the event database comprising a time the communication was recorded and a length of the communication;

receiving a log-in request from a second user to confirm an identity of the second user and allow the second user to log in to the system;

confirming the identity of the second user based on a second password or other form of security identification entered by the second user, and allowing the second user to log in to the system based upon the confirmation;

delivering the communication to the second user;

recording a second time stamp in the event database comprising a time the communication was delivered to the second user;

restricting access to the event database such that the communication, first time stamp record and second time stamp record cannot be modified or deleted, thereby providing an unalterable record of the communication and its associated first time stamp record and second time stamp record;

receiving a log-in request from an administrator to confirm an identity of the administrator and allow the administrator to log in to the system;

confirming the identity of the administrator based on an administrator password or other form of security identification entered by the administrator, and allowing the administrator to log in to the system based upon the confirmation;

receiving a request from the administrator for a report comprising the communication, the first time stamp, and the second time stamp;

providing the report to the administrator;

notifying the second user of the communication prior to receiving the log-in request from the second user; and

receiving a request from the first user to change the first status of the communication, and changing the first status of the communication in response to the request from the first user.

2. The method of claim 1, further comprising receiving a request from the second user to change the second status of the communication, and changing the second status of the communication in response to the request from the second user.

3. The method of claim 1, wherein the password or other form of security identification of the first user comprises a biometric.

4. The method of claim 1, wherein the password or other form of security identification of the second user comprises a biometric.

5. The method of claim 1, wherein the password or other form of security identification of the administrator comprises a biometric.

6. A method for logging a communication from a first user to a second user, comprising:

receiving a phone call from a first user;

receiving a log-in request from the first user via the phone call to confirm an identity of the first user and allow the first user to log in to a system;

confirming the identity of the first user based on a first password or other form of security identification entered by the first user, and allowing the first user to log in to the system based upon the confirmation;

recording a voicemail communication from the first user via the phone call in an event database;

recording a first time stamp record in the event database comprising a time the communication was recorded and a length of the communication;

receiving a log-in request from a second user to confirm an identity of the second user and allow the second user to log in to the system;

confirming the identity of the second user based on a second password or other form of security identification entered by the second user, and allowing the second user to log in to the system based upon the confirmation;

delivering the communication to the second user;

recording a second time stamp in the event database comprising a time the communication was delivered to the second user;

restricting access to the event database such that the communication, first time stamp record and second time stamp record cannot be modified or deleted, thereby providing an unalterable record of the communication and its associated first time stamp record and second time stamp record;

notifying the second user of the communication prior to receiving the log-in request from the second user; and

receiving a request from the first user to change the first status of the communication, and changing the first status of the communication in response to the request from the first user.

7. The method of claim 6, further comprising receiving a request from the second user to change the second status of the communication, and changing the second status of the communication in response to the request from the second user.

8. The method of claim 6, wherein the password or other form of security identification of the first user comprises a biometric.

9. The method of claim 6, wherein the password or other form of security identification of the second user comprises a biometric.

10. A method for logging a communication from a first user to a second user, comprising:

receiving a phone call from a first user;

receiving a log-in request from the first user via the phone call to confirm an identity of the first user and allow the first user to log in to a system;

confirming the identity of the first user based on a first password or other form of security identification entered by the first user, and allowing the first user to log in to the system based upon the confirmation;

recording a voicemail communication from the first user via the phone call in an event database;

recording a first time stamp record in the event database comprising a time the communication was recorded and a length of the communication;

receiving a log-in request from a second user to confirm an identity of the second user and allow the second user to log in to the system;

confirming the identity of the second user based on a second password or other form of security identification entered by the second user, and allowing the second user to log in to the system based upon the confirmation;

delivering the communication to the second user;

recording a second time stamp in the event database comprising a time the communication was delivered to the second user;

restricting access to the event database such that the communication, first time stamp record and second time stamp record cannot be modified or deleted, thereby providing an unalterable record of the communication and its associated first time stamp record and second time stamp record; and

notifying the first user that the communication was delivered to the second user.

11. The method of claim 10, wherein the password or other form of security identification of the first user comprises a biometric.

12. The method of claim 10, wherein the password or other form of security identification of the second user comprises a biometric.

13. A communication logging system for logging a communication from a first user to a second user, comprising a computer having one or more processors executing instructions to implement software modules, the system comprising:

a storage device having a user database having stored therein a password or other form of security identification of a first user and a password or other form of security identification of a second user;

an event database configured to store communications, time stamp record and status information associated with communications;

a message recording module configured to receive a phone call and record a voicemail communication from the first user to the second user by requiring the first user to log-in to the system using the password or other form of security identification of the first user, electronically receiving the communication from the first user via a communication protocol, associating the communication as having been entered by the first user based on the first user'"'"'s log-in, and storing the communication in the event database;

a message checking module configured to enable the second user to access the communication by requiring the second user to log-in to the system using the password or other form of security identification of the second user, accessing the communication stored in the event database, and electronically transmitting the communication to the second user;

a time-stamp module configured to generate a) a first time stamp record comprising a time the communication was recorded by the first user and a length of the communication by identifying the time the communication was received from the first user and determining the length of the communication, and b) a second time stamp record comprising a time the communication was accessed by the second user by identifying a time the communication was accessed by the second user and storing the second time stamp record in the event database;

a user control module configured to control the status of the communication by enabling the first user to change a first status of the communication and storing the first status from a perspective of the first user in the event database until subsequently changed by the first user, and configured to control the status of the communication by enabling the second user to change a second status of the communication and storing the second status from a perspective of the second user until subsequently changed by the second user; and

a master control module configured to prevent modification or deletion of the communication, the first time stamp record and the second time stamp record in the event database such that the event database provides an unalterable record of the communication, the first time stamp record and the second time stamp record, and configured to produce a report of selected contents of the event database including the communication, the first time stamp, and the second time stamp;

wherein the password or other form of security identification of the first user comprises a biometric.