Shift management over social networks
First Claim
1. A method comprising:
- identifying an intent to change a work shift assignment within a textual posting to a social media platform by processing of the text on a computer data processor to identify the intent through performance of natural language processing of the textual posting on the computer data processor in view of at least one assignment change rule, each of the at least one assignment change rules includes;
data identifying at least one intent type of interest, the at least one intent type of interest including a request for an assignment substitute and an offer to be the assignment substitute; and
data associating the rule with an assignment management system that is accessed to confirm an identified intent;
updating data stored by an assignment management computing system that manages work shift assignments based on the identified assignment change intent; and
wherein the data associating the rule to the assignment management system enables processing of the rule to confirm;
an identified intent requesting an assignment substitute for a work shift by confirming within data of the assignment management system that a first person that made the textual positing is assigned to the work shift; and
an identified intent offering to be the assignment substitute for the work shift by confirming within data of the assignment management system that a second person that made the offer to be the assignment substitute is available to work in view of at least one other work shift assignment.
6 Assignments
0 Petitions
Accused Products
Abstract
Various embodiments herein each include at least one of systems, methods, and software for shift management over social networks. Some such embodiments include a bot that listens to one or more social network communication channels for textual postings that indicate an intent to request a shift trade or substitute and an intent to accept the trade or to be the substitute. Such intent may be identified in textual postings through natural language processing. A shift management system may be updated in some embodiments to keep data in the shift management system up to date. Such embodiments allow for modern communication between employees regarding shifts to be conducted via employee-preferred channels while also keeping shift management systems current.
3 Citations
8 Claims
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1. A method comprising:
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identifying an intent to change a work shift assignment within a textual posting to a social media platform by processing of the text on a computer data processor to identify the intent through performance of natural language processing of the textual posting on the computer data processor in view of at least one assignment change rule, each of the at least one assignment change rules includes; data identifying at least one intent type of interest, the at least one intent type of interest including a request for an assignment substitute and an offer to be the assignment substitute; and data associating the rule with an assignment management system that is accessed to confirm an identified intent; updating data stored by an assignment management computing system that manages work shift assignments based on the identified assignment change intent; and wherein the data associating the rule to the assignment management system enables processing of the rule to confirm; an identified intent requesting an assignment substitute for a work shift by confirming within data of the assignment management system that a first person that made the textual positing is assigned to the work shift; and an identified intent offering to be the assignment substitute for the work shift by confirming within data of the assignment management system that a second person that made the offer to be the assignment substitute is available to work in view of at least one other work shift assignment. - View Dependent Claims (2, 3, 4)
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5. A system comprising:
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at least one network interface device; at least one processor; at least one memory storing instructions executable by the at least one processor to perform data processing activities, the data processing activities comprising; retrieving posting data via the at least one network interface from a social media platform; identifying an intent to change a work shift assignment within the retrieved posting data through performance of natural language processing of textual data of the retrieved posting data on the at least one processor in view of at least one assignment change rule, each assignment change rules including; data identifying at least one intent type of interest, the at least one intent type of interest including a request for an assignment substitute and an offer to be the assignment substitute; and data associating the rule with an assignment management system that is accessed to confirm an identified intent; updating data stored by an assignment management system based on the identified assignment change intent; and wherein; the assignment management system is a computing system that manages work shift assignments; and
,the data associating the rule to the assignment management system enables processing of the rule to confirm; an identified intent requesting an assignment substitute for a work shift by confirming within data of the assignment management system that a first person that made the textual positing is assigned to the work shift; and an identified intent offering to be the assignment substitute for the work shift by confirming within data of the assignment management system that a second person that made the offer to be the assignment substitute is available to work in view of at least one other work shift assignment. - View Dependent Claims (6, 7, 8)
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Specification