Systems and methods that utilize contextual vocabularies and customer segmentation to deliver web content

• US 10,521,492 B2
• Filed: 11/28/2013
• Issued: 12/31/2019
• Est. Priority Date: 01/29/2011
• Status: Active Grant

• Current Assignee: SDL Netherlands BV (RWS Holdings Plc)
• Original Assignee: SDL Netherlands BV (RWS Holdings Plc)
• Inventors: Homer, Ian, Diss, Matthew
• Primary Examiner(s): Joseph, Shawn S
• Application Number:
  US14/093,015
• Publication Number:
  US 20150149886A1
• Time in Patent Office: 2,224 Days
• Field of Search: 715234
• CPC Class Codes: A24F 40/50 Control or monitoring
• CPC Class Codes: A24F 40/51 Arrangement of sensors
• CPC Class Codes: G06F 16/24578 using ranking
• CPC Class Codes: G06F 16/9577 Optimising the visualization of content, e.g. distillation of HTML documents
• CPC Class Codes: G06F 16/972 Access to data in other repository systems, e.g. legacy data or dynamic Web page generation
• CPC Class Codes: G06F 40/103 Formatting, i.e. changing of presentation of documents automatic justification G06F40/189; automatic line break hyphenation G06F40/191
• CPC Class Codes: G06F 40/166 Editing, e.g. inserting or deleting
• CPC Class Codes: H05B 2203/003 using serpentine layout
• CPC Class Codes: H05B 3/265 the insulating base being an inorganic material, e.g. ceramic H05B3/262 takes precedence

Abstract

Systems and methods for dynamically delivering web content are provided herein. A method may include determining behavior analytics of an end user and device related information for a first computing device used by the end user, as well as comparing the behavior analytics, and other contextual information, of an end user and the device related information for the first computing device used by the end user to a contextual vocabulary that includes context segments that define contextual information of a plurality of end users and device related information for computing devices used by the plurality of end users. The method includes generating a context segment path for an end user, the context segment path having a plurality of context segments that have been selected from the contextual vocabulary, and dynamically creating a web page having web content that is selected and formatted based upon the context segment path.

Claims

1. A method for dynamically delivering web content using a contextual analysis system comprising a processor and a memory for storing logic, the processor executing the logic to perform the method, comprising:

determining both end user behavior analytics and end user device information, the behavior analytics determined for an end user within a context of a delivery of content and obtained from knowledge about deliberate actions of the end user on a website during a process for dynamically generating content, the end user device information determined for a first computing device used by the end user;

comparing the determined end user behavior analytics and end user device information to context segments that define contextual information, the context segments included in a contextual vocabulary, the contextual information obtained for a plurality of consumers and computing devices used by the plurality of consumers, the contextual information gathered from ambient data sources that include ambient information, which is information that is observed from continuous interactions between the plurality of consumers and a plurality of content and applications, along with a plurality of define both a plurality of consumers and computing devices used by the plurality of consumers, the contextual information, contextual vocabulary, and context segments stored in a context repository;

flagging a plurality of the context segments in the contextual vocabulary as being applicable segments for the end user based on the comparison and a match between context segments in the contextual vocabulary and the determined end user behavior analytics obtained from knowledge about the deliberate actions of the end user;

assembling the plurality of flagged context segments for the end user into a context segment path that defines both the end user and the end user'"'"'s first computing device or preferences of an end user and capabilities of a computing device of the end user, the context segment path comprising a plurality of context segments that have been flagged from the contextual vocabulary, the context segment path assembled as an ordered list of the plurality of context segments, the plurality of the ordered context segments arranged in the context segment path hierarchically; and

dynamically creating a web page for the end user and the end user'"'"'s first computing device, the web page comprising web content that is selected and formatted based upon the plurality of context segments in the context segment path.

2. The method according to claim 1, wherein one or more of the context segments of the context segment path include a hierarchical representation that includes an ordering of context segments to optimize discovery of resources for the web content.

3. The method according to claim 1, wherein the context segment path is a string that uniquely defines context segment allocation for a given context, the context segment allocation identifying resources for the web content.

4. The method according to claim 3, wherein the string is a cache key that is capable of being serialized and de-serialized.

5. The method according to claim 3, further comprising selecting a context segment path by comparing customer analytic information of the end user and device related information for the computing device of the end user to a plurality of context segment paths created from the contextual vocabulary.

6. The method according to claim 1, further comprising determining a customer segmentation for the end user based upon both customer analytic information of the end user and device related information for the computing device of the end user.

7. The method according to claim 1, further comprising storing the customer analytics from the end user and the device related information for the computing device used by the end user in a context repository.

8. The method according to claim 1, further comprising:

determining device related information for a second computing device used by the end user, the second computing device having device capabilities that are different from the first computing device;

generating another context segment path for the end user that includes context segments for the second computing device used by the end user selected from the contextual vocabulary; and

dynamically creating a web page for the end user and the second computing device, the web page having web content or formatting that is different than the web content or formatting that was created for the first computing device.

9. A contextual analysis system, comprising:

a processor; and

a memory for storing logic, the logic being executed by the processor to;

determine behavior analytics of an end user and device related information for a first computing device used by the end user, the device related information being obtained by;

receiving, by a webserver, an International Mobile Station Equipment Identity (IMEI) of the first computing device when the first computing device initiates a session with the webserver; and

obtaining, by context resolvers, the device related information that comprises processing attributes, hard drive size, memory size, display attributes, and battery life;

compare the behavior analytics of the end user and the device related information for the first computing device used by the end user to a contextual vocabulary that includes context segments that define customer analytics of a plurality of end users and device related information for computing devices used by the plurality of end users;

generate a context segment path for an end user, the context segment path comprising a plurality of context segments that have been selected from the contextual vocabulary, the context segment path being indicative of preferences of the end user and capabilities of the first computing device of the end user; and

dynamically create a web page for the end user and their first computing device, the web page comprising web content that is selected and formatted based upon the context segment path.

10. The system according to claim 9, wherein one or more of the context segments of the context segment path include a hierarchical representation that includes an ordering of context segments to optimize discovery of resources for the web content.

11. The system according to claim 9, wherein the context segment path is a string that uniquely defines context segment allocation for a given context, the context segment allocation identifying resources for the web content.

12. The system according to claim 11, wherein the string is a cache key that is capable of being serialized and de-serialized.

13. The system according to claim 11, wherein the processor further executes the logic to select a context segment path by comparing customer analytic information of the end user and device related information for the first computing device of the end user to a plurality of context segment paths created from the contextual vocabulary.

14. The system according to claim 9, wherein the processor further executes the logic to determine a customer segmentation for the end user based upon both customer analytic information of the end user and device related information for the first computing device of the end user.

15. The system according to claim 9, wherein the processor further executes the logic to store the customer analytics from the end user and the device related information for the computing device used by the end user in a context repository.

16. The system according to claim 9, wherein the processor further executes the logic to:

determine device related information for a second computing device used by the end user, the second computing device having device capabilities that are different from the first computing device;

generate another context segment path for the end user that includes context segments for the second computing device used by the end user selected from the contextual vocabulary; and

dynamically create a web page for the end user and the second computing device, the web page having web content or formatting that is different than the web content or formatting that was created for the first computing device.

17. A method for dynamically delivering web content using a contextual analysis system comprising and processor and a memory for storing logic, the processor executing the logic to perform the method, comprising:

receiving a request for a web page from a first computing device and a second computing device;

determining behavior analytics of a first end user and device related information for a first computing device of the first end user and behavior analytics of a second end user and device related information for a second computing device of the second end user, the device related information being obtained by;

receiving, by a webserver, an International Mobile Station Equipment Identity (IMEI) of the first computing device when the first computing device initiates a session with the webserver; and

obtaining, by context resolvers, the device related information that comprises processing attributes, hard drive size, memory size, display attributes, and battery life;

comparing the determined behavior analytics and the obtained device related information for the first and second end users to a contextual vocabulary that includes context segments that define customer analytics of a plurality of end users, the contextual vocabulary comprising information sources that are obtained from a variety of end user information sources and device related information sources for computing devices used by the plurality of end users;

generating a first context segment path for the first end user and a second context segment path for the second end user, the first and second context segment paths each comprising a list of a plurality of context segments that have been selected for the respective first and second end users from the contextual vocabulary, the first and second context segment paths being indicative of preferences of the respective first and second end users and capabilities of the respective computing devices of the first and second end users;

ordering the context segments in the first and second context segment paths using an implies structure to define a multiple hierarchical structure that defines an order of the context segment paths;

minimizing the first and second context segment paths by removing redundant context segments inferred from the implies definition;

dynamically selecting web content for the web page for the first end user, wherein the web content is formatted based upon the first context segment path; and

dynamically selecting web content for the web page for the second end user, wherein the web content is formatted based upon the second context segment path, wherein at least one of the web content or formatting of the web content is different for the first and second end users relative to one another.