System and method for utilizing mobile device to provide service window functionality
First Claim
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1. A gaming establishment management system component comprising:
- a first interface configured to communicate with a gaming establishment server;
a second interface configured to communicate with a mobile device;
a processor; and
a memory device which stores a plurality of instructions, which when executed by the processor, cause the processor to;
receive, via the first interface, data associated with an event determined by the gaming establishment server, andwirelessly communicate, via the second interface and to the mobile device, the data associated with the event determined by the gaming establishment server, wherein the wireless communication results in a mobile device application of the mobile device displaying, via a service window, a message associated with the event.
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Abstract
The present disclosure relates generally to a system that utilizes an application running on a mobile device to collect game-based data regarding a player'"'"'s experience at a gaming establishment.
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Citations
22 Claims
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1. A gaming establishment management system component comprising:
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a first interface configured to communicate with a gaming establishment server; a second interface configured to communicate with a mobile device; a processor; and a memory device which stores a plurality of instructions, which when executed by the processor, cause the processor to; receive, via the first interface, data associated with an event determined by the gaming establishment server, and wirelessly communicate, via the second interface and to the mobile device, the data associated with the event determined by the gaming establishment server, wherein the wireless communication results in a mobile device application of the mobile device displaying, via a service window, a message associated with the event. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8)
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9. A gaming establishment server comprising:
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an interface configured to communicate with a mobile device; a processor; and a memory device which stores a plurality of instructions, which when executed by the processor, cause the processor to; determine an occurrence of an event, and wirelessly communicate, via the interface and to the mobile device, data associated with the event, wherein the wireless communication results in a mobile device application of the mobile device displaying, via a service window, a message associated with the event. - View Dependent Claims (10, 11, 12, 13, 14, 15)
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16. A method of operating a gaming establishment management system component, the method comprising:
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receiving, via a first interface, data associated with an event determined by a gaming establishment server, and wirelessly communicating, via a second interface and to a mobile device, the data associated with the event determined by the gaming establishment server, wherein the wireless communication results in a mobile device application of the mobile device displaying, via a service window, a message associated with the event. - View Dependent Claims (17, 18, 19, 20, 21, 22)
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Specification