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Mobile dashboard for automated contact center testing

  • US 10,523,604 B2
  • Filed: 10/20/2017
  • Issued: 12/31/2019
  • Est. Priority Date: 12/22/2009
  • Status: Active Grant
First Claim
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1. A system for a mobile dashboard for automated contact center testing, comprising:

  • a dashboard server comprising at least a processor, a memory, and a plurality of programming instructions stored in the memory and operating on the processor, wherein the programmable instructions, when operating on the processor, cause the processor to;

    receive system data from a plurality of connected systems, the data comprising at least a test case result from a testing program operated by a contact center system in real-time during actual operations of the contact center;

    operate a mobile dashboard application accessible via a network, wherein the mobile dashboard application provides visual indicia to display the test case result, the visual indicia indicating whether the test case result represents a successful test, a failed test, or a satisfactory test with one or more warnings;

    present at least a portion of the system data for viewing, by the mobile device, via the mobile dashboard application;

    a notification hub comprising at least another processor, another memory, and a plurality of programming instructions stored in the another memory and operating on the another processor, wherein the programmable instructions, when operating on the another processor, cause the another processor to;

    receive at least a device identifier from a mobile device via a network;

    receive update data from the dashboard server in real-time;

    transmit at least a notification to the mobile device in real-time using the device identifier without an active connection from the mobile device to the dashboard server, the notification being based at least in part on the real-time update data received from the dashboard server, and wherein the notification provides a user with an interactive response including an option to take a preconfigured action.

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