Framework for custom actions on an information feed

• US 10,528,370 B2
• Filed: 02/23/2016
• Issued: 01/07/2020
• Est. Priority Date: 10/20/2010
• Status: Active Grant

• Current Assignee: Salesforce.com, Inc.
• Original Assignee: Salesforce.com, Inc.
• Inventors: Kwong, Herman
• Primary Examiner(s): Nguyen, Maikhanh
• Application Number:
  US15/051,627
• Publication Number:
  US 20160246616A1
• Time in Patent Office: 1,414 Days
• CPC Class Codes: G06F 2203/0383 Remote input, i.e. interface arrangements in which the signals generated by a pointing device are transmitted to a PC at a remote location, e.g. to a PC in a LAN
• CPC Class Codes: G06F 3/038 Control and interface arrangements therefor, e.g. drivers or device-embedded control circuitry
• CPC Class Codes: G06F 3/0481 based on specific properties of the displayed interaction object or a metaphor-based environment, e.g. interaction with desktop elements like windows or icons, or assisted by a cursor's changing behaviour or appearance
• CPC Class Codes: G06F 3/0482 Interaction with lists of selectable items, e.g. menus
• CPC Class Codes: G06F 3/0484 for the control of specific functions or operations, e.g. selecting or manipulating an object, an image or a displayed text element, setting a parameter value or selecting a range
• CPC Class Codes: G06F 3/04842 Selection of displayed objects or displayed text elements G06F3/0482 takes precedence
• CPC Class Codes: G06F 9/451 Execution arrangements for user interfaces
• CPC Class Codes: G06F 9/453 Help systems
• CPC Class Codes: G06Q 50/01 Social networking
• CPC Class Codes: H04L 51/52 for supporting social networking services
• CPC Class Codes: H04L 67/01 Protocols
• CPC Class Codes: H04L 67/02 based on web technology, e.g. hypertext transfer protocol [HTTP]

Abstract

Systems and methods for providing a custom action for an information post are described. In one embodiment, data for generating a user interface component for display at a client machine may be transmitted from a server to the client machine. The user interface component displaying one or more information posts may be capable of being generated in accordance with first computing programming language instructions provided by a first entity. Each information post may include information relating to a record stored on a storage medium accessible to the server. Selected ones of the information posts may have associated therewith a custom action activation mechanism for activating a custom action relating to the associated information post. The custom action activation mechanism may be capable of being generated in accordance with second computer programming language instructions provided by a second entity.

Claims

1. A method comprising:

displaying, by a client device, an information feed from a server device in a graphical user interface (GUI), wherein the information feed comprises a thread including a post and a feed item ID for the post;

displaying, by the client device, a custom action user interface component comprising a custom action activation mechanism for the post indexed by the feed item ID;

activating, by the client device, a custom action for the post by the custom action activation mechanism, wherein the custom action comprises computer programming language instructions configured on the server device, and wherein the custom action activation mechanism is customized based on a state of the post;

transmitting, by the client device responsive to activating the custom action, a message indicating activation of the custom action to the server device,

wherein the server device is configured to perform the custom action in accordance with the computer programming language instructions in response to the message, create a custom event post based on the performed custom action, generate a new custom action activation mechanism having a visual presentation that reflects the performed custom action, and transmit to the client device custom action activation mechanism update data; and

displaying, by the client device, the custom event post in the information feed in the GUI and the new custom action activation mechanism using the custom action activation mechanism update data without reloading the custom action user interface component.

2. The method recited in claim 1, wherein an information service provider created the post to provide information services to a plurality of recipients via the server device, the plurality of recipients including an organization or user associated with the client device.

3. The method recited in claim 1, wherein the custom action activation mechanism comprises a display component and an action helper component, wherein the display component comprises first data for displaying the custom action activation mechanism, and wherein the action helper component comprises second data for activating the custom action.

4. The method recited in claim 1, further comprising:

indicating in the message one alternative of a plurality of alternatives associated with the custom action.

5. The method recited in claim 1, further comprising:

generating, by the client device, for display a comment user interface component including a plurality of comments responsive to the post; and

transmitting, by the client device, a further message to the server device, the further message indicating a second activation of a second custom action by a second custom action activation mechanism associated by a second feed item ID with a further comment of the plurality of comments responsive to the post.

6. The method recited in claim 1, further comprising:

adding, using the custom action, the post to a shelf feed different from the thread when the custom action is a shelf custom action.

7. The method recited in claim 1, further comprising:

assigning, using the custom action, a value to the post when the custom action is a tag custom action.

8. The method recited in claim 1, further comprising:

recommending, using the custom action, the post to other users in the-network when the custom action is a recommend action.

9. The method recited in claim 1, further comprising:

identifying, using the custom action, other posts in the thread similar to the post when the custom action is a finder custom action.

10. The method of claim 1, further comprising:

receiving the computer programming language instructions at the server device in a custom actions framework that allows an administrator to configure the custom action.

11. A system comprising:

a memory; and

at least one processor coupled to the memory, wherein the at least one processor is in communication with one or more server devices via a network and is configured to;

display an information feed from the one or more server devices in a graphical user interface (GUI), wherein the information feed comprises a thread including a post and a feed item ID for the post;

display a custom action user interface component comprising a custom action activation mechanism for the post indexed by the feed item ID;

activate a custom action for the post by the custom action activation mechanism, wherein the custom action comprises computer programming language instructions configured on the one or more server devices, and wherein the custom action activation mechanism is customized based on a state of the post;

transmit responsive to activating the custom action, a message indicating activation of the custom action to the one or more server devices, wherein the one or more server devices are configured to perform the custom action in accordance with the computer programming language instructions in response the message, create a custom event post based on the performed custom action, generate a new custom action activation mechanism having a visual presentation that reflects the performed custom action, and transmit to the client device custom action activation mechanism update data; and

display the custom event post in the information feed in the GUI and the new custom action activation mechanism using the custom action activation mechanism update data without reloading the custom action user interface component.

12. The system recited in claim 11, wherein an information service provider created the post to provide information services to a plurality of recipients via the one or more server devices, the plurality of recipients including an organization or user.

13. The system recited in claim 11, wherein the custom action activation mechanism comprises a display component and an action helper component, the display component comprising first data for displaying the custom action activation mechanism and the action helper component comprising second data for activating the custom action.

14. The system recited in claim 11, wherein the at least one processor is further configured to:

generate for display a comment user interface component including a plurality of comments responsive to the post; and

transmit a further message to the one or more server devices, the further message indicating a second activation of a second custom action by a second custom action activation mechanism associated by a second feed item ID with a further comment responsive to the post.

15. The system recited in claim 11, wherein the at least one processor is further configured to:

translate the post to a language different from an original language of the post when the custom action is a translate custom action.

16. The system recited in claim 11, wherein the at least one processor is further configured to:

forward the post to other users in the network when the custom action is a forward custom action.

17. The system recited in claim 11, wherein the at least one processor is further configured to:

post the post to a feed different from the thread when the custom action is a re-post custom action.

18. The system of claim 11, wherein one or more server devices receives the computer programming language instructions in a custom actions framework that allows an administrator to configure the custom action.

19. A non-transitory computer-readable medium having instructions stored thereon that, when executed by a computing device, causes the computing device to perform the operations comprising:

displaying an information feed from a server device in a graphical user interface (GUI), wherein the information feed comprises a thread including a post and a feed item ID for the post;

displaying a custom action user interface component comprising a custom action activation mechanism for the post indexed by the feed item ID;

activating a custom action for the post by the custom action activation mechanism, wherein the custom action comprises computer programming language instructions configured on the server device, and wherein the custom action activation mechanism is customized based on a state of the post;

transmitting, responsive to activating the custom action, a message indicating activation of the custom action to the server device, wherein the server device is configured to perform the custom action in accordance with the computer programming language instructions in response to the message, create a custom event post based on the performed custom action, generate a new custom action activation mechanism having a visual presentation that reflects the performed custom action, and transmit to the client device custom action activation mechanism update data; and

displaying the custom event post in the information feed in the GUI and the new custom action activation mechanism using the custom action activation mechanism update data without reloading the custom action user interface component.

20. The non-transitory computer-readable medium recited in claim 19, the operations performed by the computing device further comprising:

generating for display a comment user interface component including a plurality of comments responsive to the post; and

transmitting a further message to the server device, the further message indicating a second activation of a second custom action by a second custom action activation mechanism associated by a second feed item ID with a further comment of the plurality of comments responsive to the post.

21. The non-transitory computer-readable medium recited in claim 19, the operations performed by the computing device further comprising:

reporting, using the custom action, the post to an administrator in the network when the custom action is a report custom action.

22. The non-transitory computer-readable medium recited in claim 19, the operations performed by the computing device further comprising:

recommending, using the custom action, the post to other users in the network when the custom action is a recommend custom action.

23. The non-transitory computer-readable medium recited in claim 19, the operations performed by the computing device further comprising:

replying, using the custom action, to a user associated with the post via a private message when the custom action is a private custom action.