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Systems and methods for remediating computer stability issues

  • US 10,530,809 B1
  • Filed: 09/15/2016
  • Issued: 01/07/2020
  • Est. Priority Date: 09/15/2016
  • Status: Active Grant
First Claim
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1. A computer-implemented method for remediating computer stability issues, at least a portion of the method being performed by a computing device comprising at least one processor, the method comprising:

  • training a machine learning classifier that utilizes a generative statistical model to identify stability-disrupting computer events based solely on text within log lines;

    after training the machine learning classifier, determining that a device has experienced a computer stability problem;

    obtaining, from the device, one or more computer-generated log lines that were created during a time period corresponding to a time during which the device experienced the computer stability problem, wherein;

    the computer-generated log lines represent computer-generated records, stored in folders of the device, that track computer events that occur within the device; and

    obtaining the computer-generated log lines comprises scanning the folders for the computer-generated log lines by using parsers to (i) identify which section of a computer-generated log line identifies the origination of an event and (ii) identify which section of the computer-generated log line identifies the event'"'"'s endpoint;

    using the machine learning classifier to directly analyze unstructured text included within the computer-generated log lines, without mapping the unstructured text into a structured event schema, by mapping information obtained from the computer-generated log lines into a latent space representing activity for the device within a time frame that is relevant to the computer stability problem;

    identifying information relating to the computer stability problem based on the direct analysis of the unstructured text, without relying on any previously established event schemas; and

    based on the information relating to the computer stability problem, remediating the device to resolve the computer stability problem.

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