Roadside assistance

• US 10,531,253 B1
• Filed: 05/20/2019
• Issued: 01/07/2020
• Est. Priority Date: 08/19/2009
• Status: Active Grant

• Current Assignee: Allstate Insurance Company (Allstate Corporation)
• Original Assignee: Allstate Insurance Company (Allstate Corporation)
• Inventors: Briggs, Ryan M., Kozlowski, Tara Cavallaro, Iqbal, Imran
• Primary Examiner(s): Kelly, Rafferty D
• Application Number:
  US16/417,040
• Time in Patent Office: 232 Days
• Field of Search: 235375
• CPC Class Codes: G06Q 30/02 Marketing; Price estimation or determination; Fundraising
• CPC Class Codes: G06Q 30/0633 Lists, e.g. purchase orders, compilation or processing
• CPC Class Codes: G07C 5/008 communicating information to a remotely located station transmission systems for measured values G08C
• CPC Class Codes: G08G 1/205 Indicating the location of the monitored vehicles as destination, e.g. accidents, stolen, rental
• CPC Class Codes: H04M 2203/553 Data upload
• CPC Class Codes: H04M 2207/18 wireless networks
• CPC Class Codes: H04M 2242/04 for emergency applications
• CPC Class Codes: H04M 2242/15 Information service where the information is dependent on the location of the subscriber
• CPC Class Codes: H04M 3/487 Arrangements for providing information services, e.g. recorded voice services or time announcements
• CPC Class Codes: H04W 4/02 Services making use of location information
• CPC Class Codes: H04W 4/18 Information format or content conversion, e.g. adaptation by the network of the transmitted or received information for the purpose of wireless delivery to users or terminals
• CPC Class Codes: H04W 4/40 for vehicles, e.g. vehicle-to-pedestrians [V2P]
• CPC Class Codes: H04W 4/44 for communication between vehicles and infrastructures, e.g. vehicle-to-cloud [V2C] or vehicle-to-home [V2H]
• CPC Class Codes: H04W 4/90 Services for handling of emergency or hazardous situations, e.g. earthquake and tsunami warning systems [ETWS]

Abstract

A mobile computerized apparatus configured to provide membership status in a roadside assistance program after occurrence of a roadside event is disclosed. The apparatus executes instructions that cause/allow the apparatus to receive input related to an electronic membership card, retrieve from a data store membership information associated with the vehicle, and dynamically update the electronic membership card for display on the apparatus.

Claims

1. A method for supporting roadside assistance for a user at a user vehicle, the method comprising:

sending, through a communications device at the user vehicle, a roadside assistance request, the roadside assistance request including user identification, location information, and a service type for the roadside assistance;

receiving, though the communications device, a first response message, the first response message including a plurality of service providers based on at least one of the location information and the service type;

displaying an output on a display device, the output indicative of the plurality of service providers;

receiving first input data though an input device, the first input data indicative of a selected service provider from the plurality of service providers;

sending, though the communications device, a second response message, the second response message indicative of the selected service provider; and

generating a completion icon on the display device permitting the user to indicate that the a requested service has been satisfactorily completed by the selected service provider.

2. The method of claim 1 further comprising:

receiving provider information about each of the plurality of service providers; and

displaying the provider information about the plurality of service providers on the display device.

3. The method of claim 1 further comprising:

receiving service information about the selected service provider.

4. The method of claim 3 further comprising:

extracting a name, a telephone number, and an estimated time of arrival (ETA) of a service vehicle from the service information.

5. The method of claim 4 further comprising:

receiving updates about the estimated time of arrival by the selected service provider at the user vehicle.

6. The method of claim 4 further comprising:

displaying a representation of the telephone number of the selected service provider; and

displaying a selectable icon, which when selected, initiates a call to the selected service provider through the communications device.

7. The method of claim 1 further comprising:

obtaining second input data indicating successful completion of services provided by the selected service provider; and

in response to the obtaining, sending an indication to authorize payment to the selected service provider.

8. The method of claim 7 further comprising:

displaying, on the display device based on the second input data, the completion icon to permit the user to indicate a successful completion of the requested service.

9. The method of claim 1 further comprising:

obtaining, by the communications device and from an on-board diagnostic system of the user vehicle, the service type for the roadside assistance request.

10. The method of claim 1 further comprising:

displaying, at the display device, a list of service types; and

receiving, through the input device, third input data indicative of the service type.

11. The method of claim 1 further comprising:

sending, through the communications device, a completion message indicating the user has clicked on the completion icon and indicative of a successful completion of the requested service.

12. An apparatus supporting roadside assistance for a user at a user vehicle, the apparatus comprising:

a communications device configured to send a roadside assistance request, wherein the roadside assistance request includes user identification, location information, and a service type for roadside assistance;

the communications device configured to receive a first response, wherein the first response includes a plurality of service providers based on at least one of the location information and the service type;

a display device configured to display an output, wherein the output is indicative of the plurality of service providers;

an input device electrically coupled to the communications device and configured to receive first input data, wherein the first input data is indicative of a selected service provider from the plurality of service providers;

the communications device configured to send a second response message, wherein the second response message is indicative of the selected service provider;

the display device configured to display an icon permitting the user to indicate that service has been satisfactorily completed by the selected service provider; and

the communications device configured to obtain, from an on-board diagnostic system of the user vehicle, the service type for the roadside assistance request.

13. The apparatus of claim 12, wherein the display device generates the icon on the display device permitting the user to indicate that a requested service has been satisfactorily completed by the selected service provider.

14. The apparatus of claim 12, wherein the input device is configured to obtain second input data indicating successful completion of services provided by the selected service provider and in response to the obtaining, configured to send an indication to authorize payment to the selected service provider.

15. The apparatus of claim 14, wherein the display device is configured to display the icon to permit the user to indicate successful completion of services.

16. The apparatus of claim 15, wherein the communications device is configured to send a completion message indicative of when the user has clicked on the icon and indicative of the successful completion of the services.

17. The apparatus of claim 12, wherein the display device is configured to display a list of service types and the input device is configured to receive third input data indicative of the service type.

18. The apparatus of claim 12, wherein the display device is configured to display a representation of a telephone number of the selected service provider and the communications device is configured to initiate a call to the selected service provider.

19. A non-transitory computer-readable storage medium storing computer-executable instructions that, when executed, cause a processor at least to perform operations comprising:

sending, through a communications device at a user vehicle, a roadside assistance request, a roadside request including user identification, location information, and a service type for roadside assistance;

receiving, though the communications device, a first response, the first response including a plurality of service providers based on at least one of the location information and the service type;

displaying an output on a display device, the output indicative of the plurality of service providers;

receiving provider information about each of the plurality of service providers;

displaying the provider information about the plurality of service providers on the display device;

receiving first input data though an input device, the first input data indicative of a selected service provider from the plurality of service providers;

sending, though the communications device, a second response message, the second response message indicative of the selected service provider;

receiving, through the communications device, service information about the selected service provider;

extracting an estimated time of arrival (ETA) of a service vehicle from the service information;

generating an icon on the display device permitting a user to indicate that service has been satisfactorily completed by the selected service provider;

obtaining, through the input device, second input data indicating successful completion of services provided by the selected service provider; and

in response to the obtaining, sending, through the communications device, an indication to authorize payment to the selected service provider.

20. The non-transitory computer-readable storage medium of claim 19 further storing computer-executable instructions that, when executed, cause the processor at least to perform operations comprising:

obtaining, from an on-board diagnostic system of the user vehicle, the service type for the roadside assistance request; and

inserting the service type into the roadside assistance request.