Display device and operation method thereof

• US 10,534,519 B2
• Filed: 01/06/2017
• Issued: 01/14/2020
• Est. Priority Date: 01/08/2016
• Status: Active Grant

• Current Assignee: Samsung Electronics Co. Ltd.
• Original Assignee: Samsung Electronics Co. Ltd.
• Inventors: Sung, Eun-sook
• Primary Examiner(s): Song, Daeho D
• Application Number:
  US15/400,215
• Publication Number:
  US 20170199650A1
• Time in Patent Office: 1,103 Days
• CPC Class Codes: G06F 3/0484 for the control of specific functions or operations, e.g. selecting or manipulating an object, an image or a displayed text element, setting a parameter value or selecting a range
• CPC Class Codes: G06F 3/04842 Selection of displayed objects or displayed text elements G06F3/0482 takes precedence
• CPC Class Codes: G06Q 10/20 Administration of product repair or maintenance
• CPC Class Codes: G06Q 30/016 After-sales
• CPC Class Codes: H04L 12/2825 Reporting to a device located outside the home and the home network access arrangements H04L12/2856; for remote control or remote monitoring of applications H04L67/025; telephonic communication systems adapted for combination with telemetering systems H04M11/002
• CPC Class Codes: H04L 2012/2849 Audio/video appliances
• CPC Class Codes: H04L 63/08 for authentication of entities cryptographic mechanisms or cryptographic arrangements for entity authentication H04L9/32
• CPC Class Codes: H04N 21/25833 involving client hardware characteristics, e.g. manufacturer, processing or storage capabilities allocation of resources considering hardware capabilities in multiprogramming arrangements G06F9/5044; allocation of resources considering software capabilities in multiprogramming arrangements G06F9/5055
• CPC Class Codes: H04N 21/25875 involving end-user authentication restricting access to computer systems by authenticating users using a predetermined code G06F21/33; arrangements for secret or secure communication including means for verifying the identity or authority of a user of the system H04L9/32; networks authentication protocols H04L63/08; authentication in wireless network security H04W12/06
• CPC Class Codes: H04N 21/41265 having a remote control device for bidirectional communication between the remote control device and client device unidirectional remote control device H04N21/42204
• CPC Class Codes: H04N 21/4131 home appliance, e.g. lighting, air conditioning system, metering devices home automation data switching networks exchanging configuration information on appliance services H04L12/2807
• CPC Class Codes: H04N 21/42209 for displaying non-command information, e.g. electronic program guide [EPG], e-mail, messages or a second television channel
• CPC Class Codes: H04N 21/4425 Monitoring of client processing errors or hardware failure
• CPC Class Codes: H04N 21/443 OS processes, e.g. booting an STB, implementing a Java virtual machine in an STB or power management in an STB
• CPC Class Codes: H04N 21/4431 characterized by the use of Application Program Interface [API] libraries
• CPC Class Codes: H04N 21/4882 for displaying messages, e.g. warnings, reminders arrangements for providing short real-time information to substation in data switching networks H04L12/1895
• CPC Class Codes: H04N 21/6581 Reference data, e.g. a movie identifier for ordering a movie or a product identifier in a home shopping application
• CPC Class Codes: H04N 21/8166 involving executable data, e.g. software arrangements for executing specific programs G06F9/44; broadcasting computer programmes in broadcast systems H04H20/91; involving the movement of software or configuration parameters H04L67/34
• CPC Class Codes: H04N 21/8193 dedicated tools, e.g. video decoder software or IPMP tool

Abstract

A display device includes a display; a processor; a memory; a communicator comprising communication circuitry; and one or more programs stored in the memory and executed by the processor, wherein the one or more programs include instructions for displaying a user interface (UI) on the display, the UI being configured to request a remote support service from an external server providing the remote support service in order for an external device connected over a network to receive the remote support service through the communication circuitry.

Claims

1. A display device comprising:

a display;

a processor;

a memory;

a communicator comprising communication circuitry; and

one or more programs stored in the memory configured to be executed by the processor, wherein the one or more programs comprise instructions which when executed by the processor,

receive, in the display, a first user input to select at least one of a list of external devices to receive a remote support service, wherein the list of external devices are connected to the display device over a network to receive the remote support service through the communication circuitry from an external server;

request, to the external server, information about terms and conditions for the remote support service for the selected external device;

receive, from the external server, the information about terms and conditions regarding whether to approve providing of identification information of the external device to the external server;

control the display to display a user interface (UI) comprising the received information about terms and conditions for the remote support service;

receive a second user input that approves providing of the identification information of the external device via the user interface (UI); and

in response to the second user input, transmit user agreement regarding the information about terms and conditions for the remote support service to the external server.

2. The display device of claim 1, wherein the one or more programs further comprise instructions for:

requesting the external server for the information regarding whether to approve providing of identification information of the external device to the external server.

3. The display device of claim 1, wherein the one or more programs further comprise instructions for executing an authentication procedure configured to allowing the external device to receive the remote support service from the external server.

4. The display device of claim 1, wherein the one or more programs further comprise instructions for:

displaying an interface on the display, the interface configured to provide status information of the external device and to permit remote control of the external server in order for the external device to receive the remote support service from the external server.

5. The display device of claim 1, wherein the one or more programs further comprise instructions for:

displaying a UI on the display, the UI configured to provide selection of a reservation time for receiving the remote support service.

6. A method of operating a display device, the method comprising:

receiving, in a display of the display device, a first user input to select at least one of a list of external devices to receive a remote support service, wherein the list of external devices are connected to the display device over a network to receive the remote support service through a communicator from an external server;

requesting, to the external server, information about terms and conditions for the remote support service for the selected external device;

receiving, from the external server, the information about terms and conditions regarding whether to approve providing of identification information of the external device to the external server;

controlling the display of the display device to display a user interface (UI) comprising the received information about terms and conditions for the remote support service;

receiving a second user input that approves providing of the identification information of the external device via the user interface (UI); and

in response to the second user input, transmitting user agreement regarding the information about terms and conditions for the remote support service to the external server.

7. The method of claim 6, further comprising:

requesting the external server for the information regarding whether to approve providing of identification information of the external device to the external server.

8. The method of claim 6, further comprising:

performing an authentication procedure for allowing the external device to receive the remote support service from the external server.

9. The method of claim 6, further comprising:

displaying an interface on the display, the interface being related to status information of the external device and permitting remote control of the external server in order for the external device to receive the remote support service from the external server.

10. The method of claim 6, further comprising:

displaying a UI on the display, the UI being related to selection of a reservation time for receiving the remote support service.

11. A non-transitory computer-readable recording medium having recorded thereon a computer program which, when executed by a processor, causes the processor to perform the operations of the method of claim 6.