Method and apparatus for remotely assisted vehicle assistance
First Claim
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1. A system comprising:
- a processor configured to;
receive a vehicle diagnostic report from a vehicle;
determine that additional information is required to diagnose a problem indicated by the report;
compile instructions for a user to gather the additional information; and
send the instructions to the vehicle in response to determining the additional information.
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Abstract
A system includes a processor configured to receive a vehicle diagnostic report from a vehicle. The processor is also configured to determine that additional information is required to diagnose a problem indicated by the report. The processor is further configured to compile instructions for a user to gather the additional information and send the instructions to the vehicle in response to determining the additional information is required.
13 Citations
20 Claims
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1. A system comprising:
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a processor configured to; receive a vehicle diagnostic report from a vehicle; determine that additional information is required to diagnose a problem indicated by the report; compile instructions for a user to gather the additional information; and send the instructions to the vehicle in response to determining the additional information. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10)
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11. A system comprising:
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a processor configured to; receive a vehicle diagnostic report from a vehicle; determine a procedure to correct a problem indicated by the report; compile instructions for a user to complete the procedure; and send the instructions to the vehicle in response to determining the procedure. - View Dependent Claims (12, 13, 14, 15, 16, 17, 18, 19)
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20. A computer-implemented method comprising:
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connecting to a predesignated expert in response to receiving a vehicle diagnostic report from a vehicle; receiving selection, from the expert, of at least one of video, audio, and images explaining how to fix a problem indicated by the diagnostic report; transmitting instructions from the expert on how to fix the problem, including selected video, audio, or images, to the vehicle; and providing live communication between the vehicle and the expert.
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Specification