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Semiautomated relay method and apparatus

  • US 10,542,141 B2
  • Filed: 04/03/2017
  • Issued: 01/21/2020
  • Est. Priority Date: 02/28/2014
  • Status: Active Grant
First Claim
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1. A method comprising:

  • receiving, at the processor, a hearing user'"'"'s (HU'"'"'s) voice signal from an HU that is participating in a first call with an assisted user (AU) wherein the first call is a communication across a communication network;

    determining, by the processor, an identity of the HU;

    training, by the processor, a voice-to-text model associated with the identity of the specific HU that is participating in the first call, wherein the voice-to-text model comprises a plurality of rules, and further wherein each of the plurality of rules is a rule for transcribing a word in the HU'"'"'s voice signal into text; and

    generating, by the processor, a text output, wherein the text output is a transcribed version of a plurality of words identified in the HU'"'"'s voice signal, and further wherein at least one of the plurality of words identified is identified using at least one rule of the plurality of rules;

    while the first call is ongoing, automatically determining when accuracy of the voice-to-text model has exceeded a threshold level; and

    wherein, after accuracy of the voice-to-text model has exceeded a threshold level, the text output generated using the voice-to-text model is provided to the AU.

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