System and method for causing a voice application to be performed on a party's local drive

• US 10,547,745 B2
• Filed: 08/27/2012
• Issued: 01/28/2020
• Est. Priority Date: 09/01/2005
• Status: Active Grant

• Current Assignee: Xtone Incorporated
• Original Assignee: Xtone Incorporated
• Inventors: Dhawan, Vishal, Price, Timothy M., Sindhwani, Manoj
• Primary Examiner(s): Zenati, Amal S
• Application Number:
  US13/595,482
• Publication Number:
  US 20120321055A1
• Time in Patent Office: 2,710 Days
• Field of Search: 37926509
• CPC Class Codes: H04M 2250/74 with voice recognition means voice activated dialling H04M1/271; voice recognition algorithms G10L15/00
• CPC Class Codes: H04M 3/5158 in combination with automated outdialling systems devices for signalling identity of wanted subscriber H04M1/26

Abstract

A system and method for allowing a telemarketer to place a series of telephone calls to called parties utilizes a distributed processing architecture. This allows the telemarketer to utilize data stored at remote locations to help interact with called parties. In addition, the telemarketer can utilize telephone assets to quickly and easily place multiple simultaneous calls to different called parties.

Claims

1. A method of causing a voice application to be performed for a group of users, comprising:

receiving a first party'"'"'s selection of a group of users for whom a voice application is to be performed, where the first party selects the group of users using a voice application that is located, at least in part, on a first local device that is used by the first party; and

causing a voice application to be performed for the group of users by voice applications agents that are located, at least in part, on respective local devices used by the group of users, wherein causing the voice application to be performed comprises causing voice applications to play or display a message to the group of users via the users'"'"' respective local devices, and wherein when the voice application is performed for each of the users in the group of users, personalized information is inserted into the message based on at least one characteristic of the user for whom the voice application is performed.

2. The method of claim 1, wherein the first party'"'"'s selection of a group of users takes the form of a set of criteria that define the group of users.

3. The method of claim 1, wherein causing the voice application to be performed for each of the group of users comprises attempting to cause the voice application to be performed for the user next time that the user accesses the user'"'"'s local device, whenever that occurs.

4. The method of claim 1, wherein when the voice application is performed for the group of users, personalized information is inserted into the message based on at least one characteristic of the first party.

5. A non-transitory computer readable medium having instructions stored thereon, which when executed by one or more processors of a local device and/or one or more processors of at least one computer server in communication with the local device, cause the local device and/or the at least one computer server to perform a method comprising:

receiving a first party'"'"'s selection of a group of users for whom a voice application is to be performed, where the first party selects the group of users using a voice application that is located, at least in part, on a first local device that is used by the first party; and

causing the voice application to be performed for the group of users by voice applications agents that are located, at least in part, on respective local devices used by the group of users, wherein causing the voice application to be performed comprises causing voice applications to play or display a message to the group of users via the users'"'"' respective local devices, and wherein when the voice application is performed for each of the users in the group of users, personalized information is inserted into the message based on at least one characteristic of the user for whom the voice application is performed.

6. The non-transitory computer readable medium of claim 5, wherein causing the voice application to be performed for each of the group of users comprises attempting to cause the voice application to be performed the next time that the user accesses the local device, whenever that occurs.

7. The non-transitory computer readable medium of claim 5, wherein when the voice application is performed for the group of users, personalized information is inserted into the message based on at least one characteristic of the first party.