Two-way communication system implementing location tracking
First Claim
1. A method for enabling two-way communication between personnel of a brick-and-mortar store and each of a plurality of customers within an access area of the brick-and-mortar store, the method comprising:
- receiving, via a communication network, at a server associated with the store, information indicative of a plurality of customers located in the access area, the information being sent from a plurality of computing devices respectively associated with the plurality of customers;
determining, from the information, (i) a first set of information relevant to a first customer of the plurality of customers located in the access area, and (ii) a second set of information relevant to a second customer of the plurality of customers located in the access area;
generating (i) a first notification including at least a portion of the first set of information, and (ii) a second notification and including at least a portion of the second set of information; and
transmitting, via the communication network from the server, (i) the first notification to a first computing device of the plurality of computing devices associated with the first customer, wherein the first computing device displays the first notification and the first notification enables the first computing device to initiate one of a live chat session or a live audio session with the server thereby allowing the first customer to communicate with the personnel of the brick-and-mortar store, and (ii) the second notification to a second computing device of the plurality of computing devices associated with the second customer, wherein the second computing device displays the second notification and the second notification enables the second computing device to initiate one of a live chat session or a live audio session with the server thereby allowing the second customer to communicate with the personnel of the brick-and-mortar store.
1 Assignment
0 Petitions
Accused Products
Abstract
Embodiments are disclosed to enable customers and store personnel to communication while the customers are in an access area of a brick-and-mortar store. The access area may have one or more transmitters installed at predetermined locations. By utilizing an application installed on each customer'"'"'s mobile computing device, each mobile computing device may transmit ranging data and information indicative of the customer when within range of one or more of the transmitters. The ranging data may include an indication of a range between each of the customer'"'"'s mobile computing device and one or more proximate transmitters. By correlating the information indicative of the customer to a customer'"'"'s account information, information relevant to the customer may be determined. A customer may be sent a notification including a portion of the relevant information. The notification may enable the customer to contact the personnel of the brick-and-mortar store.
-
Citations
17 Claims
-
1. A method for enabling two-way communication between personnel of a brick-and-mortar store and each of a plurality of customers within an access area of the brick-and-mortar store, the method comprising:
-
receiving, via a communication network, at a server associated with the store, information indicative of a plurality of customers located in the access area, the information being sent from a plurality of computing devices respectively associated with the plurality of customers; determining, from the information, (i) a first set of information relevant to a first customer of the plurality of customers located in the access area, and (ii) a second set of information relevant to a second customer of the plurality of customers located in the access area; generating (i) a first notification including at least a portion of the first set of information, and (ii) a second notification and including at least a portion of the second set of information; and transmitting, via the communication network from the server, (i) the first notification to a first computing device of the plurality of computing devices associated with the first customer, wherein the first computing device displays the first notification and the first notification enables the first computing device to initiate one of a live chat session or a live audio session with the server thereby allowing the first customer to communicate with the personnel of the brick-and-mortar store, and (ii) the second notification to a second computing device of the plurality of computing devices associated with the second customer, wherein the second computing device displays the second notification and the second notification enables the second computing device to initiate one of a live chat session or a live audio session with the server thereby allowing the second customer to communicate with the personnel of the brick-and-mortar store. - View Dependent Claims (2, 3, 4, 5, 6, 7)
-
-
8. A system for enabling two-way communication between personnel of a brick-and-mortar store and each of a plurality of customers within an access area of the brick-and-mortar store, the system comprising:
-
one or more processors; and a program memory coupled to the one or more processors storing executable instructions that, when executed by the one or more processors, cause the system to; receive at a server associated with the store, information indicative of a plurality of customers located in the access area, the information being sent from a plurality of computing devices respectively associated with the plurality of customers, determine (i) a first set of information relevant to a first customer of the plurality of customers located in the access area, and (ii) a second set of information relevant to a second customer of the plurality of customers located in the access area, generate (i) a first notification including at least a portion of the first set of information, and (ii) a second notification and including at least a portion of the second set of information, and transmit (i) the first notification to a first computing device of the plurality of computing devices associated with the first customer, wherein the first computing device displays the first notification and the first notification enables the first computing device to initiate one of a live chat session or a live audio session with the server thereby allowing the first customer to communicate with the personnel of the brick-and-mortar store, and (ii) the second notification to a second computing device of the plurality of computing devices associated with the second customer, wherein the second computing device displays the second notification and the second notification enables the second computing device to initiate one of a live chat session or a live audio session with the server thereby allowing the second customer to communicate with the personnel of the brick-and-mortar store. - View Dependent Claims (9, 10, 11, 12, 13, 14)
-
-
15. A tangible, non-transitory, computer-readable medium storing instructions for enabling two-way communication between personnel of a brick-and-mortar store and each of a plurality of customers within an access area of the brick-and-mortar store that, when executed by at least one processor of a computer system, cause the computer system to:
-
receive at a server associated with the store, information indicative of a plurality of customers located in the access area, the information being sent from a plurality of computing devices respectively associated with the plurality of customers; determine (i) a first set of information relevant to a first customer of the plurality of customers located in the access area, and (ii) a second set of information relevant to a second customer of the plurality of customers located in the access area; generate (i) a first notification including at least a portion of the first set of information, and (ii) a second notification and including at least a portion of the second set of information; and transmit (i) the first notification to a first computing device of the plurality of computing devices associated with the first customer, wherein the first computing device displays the first notification and the first notification enables the first computing device to initiate one of a live chat session or a live audio session with the server thereby allowing the first customer to communicate with the personnel of the brick-and-mortar store, and (ii) the second notification to a second computing device of the plurality of computing devices associated with the second customer, wherein the second computing device displays the second notification and the second notification enables the second computing device to initiate one of a live chat session or a live audio session with the server thereby allowing the second customer to communicate with the personnel of the brick-and-mortar store. - View Dependent Claims (16, 17)
-
Specification