Mobile device-enhanced rental vehicle returns

• US 10,549,721 B2
• Filed: 03/14/2014
• Issued: 02/04/2020
• Est. Priority Date: 03/14/2013
• Status: Active Grant

• Current Assignee: The Crawford Group Incorporated (Jack Taylor Family Voting Trust U A D 4 14 99)
• Original Assignee: The Crawford Group Incorporated (Jack Taylor Family Voting Trust U A D 4 14 99)
• Inventors: Johnson, Ryan S., Smith, Dave G.
• Primary Examiner(s): Joseph, Tonya
• Application Number:
  US14/212,339
• Publication Number:
  US 20140278608A1
• Time in Patent Office: 2,153 Days
• Field of Search: None
• CPC Class Codes: B60R 2325/101 Bluetooth
• CPC Class Codes: B60R 2325/103 Near field communication [NFC]
• CPC Class Codes: B60R 2325/105 Radio frequency identification data [RFID]
• CPC Class Codes: B60R 2325/205 Mobile phones
• CPC Class Codes: B60R 25/24 using electronic identifiers containing a code not memorised by the user
• CPC Class Codes: B60R 25/245 where the antenna reception area plays a role
• CPC Class Codes: G01S 19/51 Relative positioning
• CPC Class Codes: G06F 3/0482 Interaction with lists of selectable items, e.g. menus
• CPC Class Codes: G06F 3/04842 Selection of displayed objects or displayed text elements G06F3/0482 takes precedence
• CPC Class Codes: G06Q 10/02 Reservations, e.g. for tickets, services or events
• CPC Class Codes: G06Q 30/016 After-sales
• CPC Class Codes: G06Q 30/0645 Rental transactions; Leasing transactions
• CPC Class Codes: G06Q 50/40 Business processes related to the transportation industry shipping G06Q10/083
• CPC Class Codes: G08C 17/02 using a radio link
• CPC Class Codes: H04W 12/47 using near field communication [NFC] or radio frequency identification [RFID] modules
• CPC Class Codes: H04W 12/63 Location-dependent; Proximity-dependent
• CPC Class Codes: H04W 4/02 Services making use of location information
• CPC Class Codes: H04W 4/023 using mutual or relative location information between multiple location based services [LBS] targets or of distance thresholds
• CPC Class Codes: H04W 4/029 Location-based management or tracking services
• CPC Class Codes: H04W 4/80 Services using short range communication, e.g. near-field communication [NFC], radio-frequency identification [RFID] or low energy communication
• CPC Class Codes: H04W 88/02 : Terminal devices

Abstract

A number of techniques are disclosed for making it more convenient and efficient for customers to conduct various rental vehicle transactions. As an example, a technique for performing an automated pickup of a rental vehicle using a mobile device is disclosed. As another example, a technique for performing an automated return administration of a rental vehicle using a mobile device is disclosed. As another example, a technique for permitting customer to select a particular rental vehicle for a rental vehicle transaction using a mobile device is disclosed. Also disclosed is a technique for permitting a customer to keylessly start a rental vehicle using a machine-sensible item such as his/her mobile device without requiring the customer to possess a smart key.

Claims

1. A method for remotely controlling access to a rental vehicle in concert with an automated return administration of the rental vehicle, the method comprising:

a processor resident in a mobile device receiving input from a user, the received input indicative of a request to return a rental vehicle, the rental vehicle corresponding to a rental vehicle transaction;

in response to the received input, the processor (1) initiating an automated retrieval of rental vehicle information via a vehicle telematics unit deployed in the rental vehicle, the rental vehicle information comprising a current fuel level for the rental vehicle, (2) determining from a rental vehicle transaction record in a computer memory for the rental vehicle transaction whether the rental vehicle has already been scheduled for return, (3) in response to a determination that the rental vehicle has not already been scheduled for return, (i) providing a graphical user interface (GUI) for display to the user on the mobile device, the GUI configured to solicit temporal data for the rental vehicle return from the user, and (ii) receiving the temporal data for the rental vehicle return from the user through the GUI, and (4) in response to a determination that the rental vehicle has already been scheduled for return, (i) determining whether the return request indicates that the user is attempting to return the rental vehicle on a date prior to a date previously scheduled for the return, and (ii) in response to a determination that the return request indicates that the user is attempting to return the rental vehicle on a date prior to a date previously scheduled for the return, communicating information to the user to notify the user of the early return and solicit input from the user whether the user wishes to continue with the early return;

the processor providing another GUI for display to the user via the mobile device, the another GUI configured to display fuel level data relating to the current fuel level retrieved via the vehicle telematics unit;

the processor initiating a closing of the rental vehicle transaction after the another GUI has been provided for display to the user via the mobile device;

in response to the closing, communicating a wireless signal to the rental vehicle; and

the rental vehicle controlling at least one of (1) a door locking system of the rental vehicle, (2) an immobilizer of the rental vehicle, and (3) an ignition system of the rental vehicle in response to the wireless signal so as to disable use of the rental vehicle by a renter corresponding to the closed rental vehicle transaction.

2. The method of claim 1 wherein the retrieved rental vehicle information further comprises a current mileage for the rental vehicle, and wherein the GUI is further configured to display mileage data relating to the current mileage retrieved via the vehicle telematics unit.

3. The method of claim 1 wherein the automated retrieval initiating step comprises the processor initiating, via a remote rental computer system, an automated retrieval of rental vehicle information via a vehicle telematics unit deployed in the rental vehicle, the rental vehicle information comprising a current fuel level for the rental vehicle.

4. The method of claim 1 further comprising:

the processor, prior to initiating the closing, providing an additional GUI for display to the user via the mobile device, the additional GUI configured to solicit input from the user regarding any damage to the rental vehicle during the rental vehicle transaction.

5. The method of claim 1 wherein the mobile device is a smart phone.

9. The method of claim 1 wherein the communicating step is performed by the mobile device.

27. The method of claim 1 further comprising:

in response to the received input, the processor providing an additional GUI for display to the user via the mobile device that presents the user with a plurality of user-selectable return location options for the rental vehicle.

28. The method of claim 27 wherein the plurality of user-selectable return location options are within a designated geographic area.

6. A computer program product for remotely controlling access to a rental vehicle in concert with an automated return administration of the rental vehicle , the computer program product comprising:

a plurality of instructions executable by a processor of a mobile device and resident on a non-transitory computer-readable storage medium, wherein the instructions, upon execution by the mobile device'"'"'s processor, are configured to cause the mobile device to;

process input from a user, the input being indicative of a request to return the rental vehicle, the rental vehicle corresponding to a rental vehicle transaction;

in response to the processed input, (1) initiate an automated retrieval of rental vehicle information via a vehicle telematics unit deployed in the rental vehicle, the rental vehicle information comprising a current fuel level for the rental vehicle, (2) determine from a rental vehicle transaction record in a computer memory for the rental vehicle transaction whether the rental vehicle has already been scheduled for return, and (3) in response to a determination that the rental vehicle has not already been scheduled for return, (i) provide a graphical user interface (GUI) for display to the user on the mobile device, the GUI configured to solicit temporal data for the rental vehicle return from the user, and (ii) receive the temporal data for the rental vehicle return from the user through the GUI;

present another GUI to the user, the another GUI configured to display fuel level data relating to the current fuel level retrieved via the vehicle telematics unit;

initiate a closing of the rental vehicle transaction after the another GUI has been presented to the user; and

in response to the closing, communicate a wireless signal to the rental vehicle that causes the rental vehicle to control at least one of (1) a door locking system of the rental vehicle, (2) an immobilizer of the rental vehicle, and (3) an ignition system of the rental vehicle so as to disable use of the rental vehicle by a renter corresponding to the closed rental vehicle transaction.

29. The computer program product of claim 6 wherein the instructions, upon execution by the mobile device'"'"'s processor, are further configured to cause the mobile device to:

in response to the received input, present the customer with a plurality of user-selectable return location options for the self-rental vehicle via a GUI.

30. The computer program product of claim 29 wherein the plurality of user-selectable return location options are within a designated geographic area.

7. A computer program product for remotely controlling access to a rental vehicle in concert with an automated return administration of the rental vehicle , the computer program product comprising:

a plurality of instructions executable by a processor of a mobile device and resident on a non-transitory computer-readable storage medium, wherein the instructions, upon execution by the mobile device'"'"'s processor, are configured to cause the mobile device to;

determine whether a customer is currently using a self-rent rental vehicle;

in response to a determination that the customer is currently using a self-rent rental vehicle, present a graphical user interface (GUI) to the customer, the GUI configured display a user-selectable option to begin an end reservation process for the self-rent rental vehicle;

process input from the customer that is indicative of a selection by the customer of the option to begin the end reservation process;

responsive to the input, (1) present the customer with a plurality of return location options for the self-rental vehicle, (2) determine from a rental vehicle transaction record in a computer memory for the self-rent rental vehicle whether the self-rent rental vehicle has already been scheduled for return, and (3) in response to a determination that the self-rent rental vehicle has not already been scheduled for return, (i) provide another graphical user interface (GUI) for display to the customer on the mobile device, the another GUI configured to solicit temporal data for the return from the customer, and (ii) receive the temporal data for the return from the customer through the another GUI;

receive a request from the customer corresponding to a request to close a rental vehicle transaction for the self-rent rental vehicle at a customer-defined return location and a time corresponding to the received temporal data; and

as part of operations to close the self-rent rental vehicle transaction at the customer-defined return location, communicate a wireless signal to the self-rent rental vehicle that causes the self-rent rental vehicle to control at least one of (1) a door locking system of the self-rent rental vehicle, (2) an immobilizer of the self-rent rental vehicle, and (3) an ignition system of the self-rent rental vehicle so as to disable use of the self-rent rental vehicle by a renter corresponding to the closed rental vehicle transaction.

8. The computer program product of claim 7 wherein the plurality of return location options are within a designated geographic area.

31. The computer program product of claim 7 wherein the instructions, upon execution by the mobile device'"'"'s processor, are further configured to cause the mobile device to:

responsive to the input, (1) generate a wireless signal that causes a vehicle telematics unit in the rental vehicle to (i) retrieve data indicative of a current fuel level for the rental vehicle and (ii) return the retrieved current fuel level data for use by the mobile device, and (2) present an additional GUI to the customer, wherein the additional GUI shows the retrieved current fuel level data for the rental vehicle.

10. A rental vehicle return system for remotely controlling access to a rental vehicle, the system comprising:

a network-connected rental computer system configured to maintain a database of rental vehicle transactions corresponding to a plurality of renters;

control hardware in the rental vehicle, the control hardware including a wireless interface, the wireless interface configured to receive a wireless signal corresponding to a rental authorization, and wherein the control hardware is configured to perform at least one of a lock and unlock operation for a door of the rental vehicle, a de-immobilization operation for an immobilizer of the rental vehicle, and a start operation for an ignition system for the rental vehicle in response to the wireless rental authorization signal received by the wireless interface; and

a mobile application configured for execution by a processor of a mobile device, wherein the mobile application, upon execution by the processor, is configured to cause the mobile device to receive a first input from a user of the mobile device, wherein the first input is indicative of a request to return the rental vehicle;

wherein the rental computer system is further configured to (1) determine from the rental vehicle transactions in the database whether the rental vehicle has already been scheduled for return, (2) in response to a determination that the rental vehicle has not already been scheduled for return, (i) cause the mobile application to display a graphical user interface (GUI) on the mobile device, the GUI configured to solicit temporal data for the return from the user, and (ii) receive the temporal data for the return from the user through the GUI and the mobile device, and (3) update the database with temporal data for the return with respect to the rental vehicle transaction for the rental vehicle;

wherein the control hardware is further configured to interact with the rental vehicle to (1) retrieve data indicative of a current fuel level for the rental vehicle corresponding to the return request, and (2) wirelessly communicate the retrieved current fuel level data via the wireless interface;

wherein the mobile application, upon execution by the processor, is further configured to cause the mobile device to (1) wirelessly receive the retrieved current fuel level data, (2) based on the received current fuel level data, display information about the current fuel level via at least one GUI screen, (3) receive a second input from the mobile device user, wherein the second input is indicative of a request to close the rental transaction for the rental vehicle, and (4) wirelessly communicate a signal that is indicative of the request to close the rental transaction;

wherein the rental computer system is further configured to update the database in response to the close request signal to reflect that the rental transaction for the rental vehicle is closed; and

wherein the control hardware is further configured to disable use of the rental vehicle by the renter corresponding to the closed rental transaction in response to the close request signal.

11. The system of claim 10 wherein the control hardware is further configured to wirelessly communicate the retrieved current fuel level data to the mobile device via the wireless interface.

12. The system of claim 10 wherein the control hardware is further configured to wirelessly communicate the retrieved current fuel level data to the rental computer system via the wireless interface;

and

wherein the rental computer system is further configured to wirelessly communicate the retrieved current fuel level data to the mobile device.

13. The system of claim 10 wherein the mobile application, upon execution by the processor, is further configured to cause the mobile device to wirelessly communicate the close request signal to the rental computer system;

and

wherein the rental computer system is further configured to wirelessly communicate with the control hardware in response to the close request signal to cause the control hardware to disable use of the rental vehicle by the renter corresponding to the closed rental transaction.

14. The system of claim 10 wherein the control hardware includes a vehicle telematics unit configured to interact with the rental vehicle to retrieve the current fuel level data.

15. The system of claim 10 wherein the rental computer system is further configured to update the database via an association of the closed rental vehicle transaction with the retrieved current fuel level data.

16. The system of claim 10 wherein the control hardware is further configured to interact with the rental vehicle to (1) retrieve the current fuel level data and data indicative of a current mileage for the rental vehicle corresponding to the return request, and (2) wirelessly communicate the retrieved current fuel level data and the retrieved current mileage data via the wireless interface;

wherein the mobile application, upon execution by the processor, is further configured to cause the mobile device to (1) wirelessly receive the retrieved current mileage data, and (2) based on the received current fuel level data and the received current mileage data, display information about the current fuel level and the current mileage via the at least one GUI screen.

17. The system of claim 16 wherein the rental computer system is further configured to update the database via an association of the closed rental vehicle transaction with the retrieved current fuel level data and the retrieved current mileage data.

18. The system of claim 10 wherein the mobile application, upon execution by the processor, is further configured to cause the mobile device to (1) solicit input from the user regarding any damage to the rental vehicle during the rental vehicle transaction, (2) receive input regarding such damage, and (3) interact with a camera of the mobile device to capture an image of such damage.

19. The system of claim 10 wherein the renter is the mobile device user.

20. The system of claim 10 wherein the mobile device comprises a tablet computer.

21. The system of claim 10 wherein the control hardware comprises aftermarket control hardware.

22. The system of claim 10 wherein the control hardware comprises OEM control hardware.

23. The system of claim 22 wherein the control hardware comprises a vehicle telematics unit, the vehicle telematics unit configured to interact with the rental vehicle to retrieve the current fuel level data from the rental vehicle.

24. The system of claim 10 wherein the first input is indicative of a request to return the rental vehicle to a designated return location.

25. The system of claim 10 wherein the first input is indicative of a request to return the rental vehicle to a user-selected location within a geographical area of acceptable return locations.

26. The system of claim 25 wherein the mobile application, upon execution by the processor, is further configured to cause the mobile device to present the user with a plurality of acceptable return location options for the rental vehicle via at least one GUI screen.