Mobile device-enhanced rental vehicle returns
First Claim
1. A method for remotely controlling access to a rental vehicle in concert with an automated return administration of the rental vehicle, the method comprising:
- a processor resident in a mobile device receiving input from a user, the received input indicative of a request to return a rental vehicle, the rental vehicle corresponding to a rental vehicle transaction;
in response to the received input, the processor (1) initiating an automated retrieval of rental vehicle information via a vehicle telematics unit deployed in the rental vehicle, the rental vehicle information comprising a current fuel level for the rental vehicle, (2) determining from a rental vehicle transaction record in a computer memory for the rental vehicle transaction whether the rental vehicle has already been scheduled for return, (3) in response to a determination that the rental vehicle has not already been scheduled for return, (i) providing a graphical user interface (GUI) for display to the user on the mobile device, the GUI configured to solicit temporal data for the rental vehicle return from the user, and (ii) receiving the temporal data for the rental vehicle return from the user through the GUI, and (4) in response to a determination that the rental vehicle has already been scheduled for return, (i) determining whether the return request indicates that the user is attempting to return the rental vehicle on a date prior to a date previously scheduled for the return, and (ii) in response to a determination that the return request indicates that the user is attempting to return the rental vehicle on a date prior to a date previously scheduled for the return, communicating information to the user to notify the user of the early return and solicit input from the user whether the user wishes to continue with the early return;
the processor providing another GUI for display to the user via the mobile device, the another GUI configured to display fuel level data relating to the current fuel level retrieved via the vehicle telematics unit;
the processor initiating a closing of the rental vehicle transaction after the another GUI has been provided for display to the user via the mobile device;
in response to the closing, communicating a wireless signal to the rental vehicle; and
the rental vehicle controlling at least one of (1) a door locking system of the rental vehicle, (2) an immobilizer of the rental vehicle, and (3) an ignition system of the rental vehicle in response to the wireless signal so as to disable use of the rental vehicle by a renter corresponding to the closed rental vehicle transaction.
1 Assignment
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Accused Products
Abstract
A number of techniques are disclosed for making it more convenient and efficient for customers to conduct various rental vehicle transactions. As an example, a technique for performing an automated pickup of a rental vehicle using a mobile device is disclosed. As another example, a technique for performing an automated return administration of a rental vehicle using a mobile device is disclosed. As another example, a technique for permitting customer to select a particular rental vehicle for a rental vehicle transaction using a mobile device is disclosed. Also disclosed is a technique for permitting a customer to keylessly start a rental vehicle using a machine-sensible item such as his/her mobile device without requiring the customer to possess a smart key.
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Citations
31 Claims
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1. A method for remotely controlling access to a rental vehicle in concert with an automated return administration of the rental vehicle, the method comprising:
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a processor resident in a mobile device receiving input from a user, the received input indicative of a request to return a rental vehicle, the rental vehicle corresponding to a rental vehicle transaction; in response to the received input, the processor (1) initiating an automated retrieval of rental vehicle information via a vehicle telematics unit deployed in the rental vehicle, the rental vehicle information comprising a current fuel level for the rental vehicle, (2) determining from a rental vehicle transaction record in a computer memory for the rental vehicle transaction whether the rental vehicle has already been scheduled for return, (3) in response to a determination that the rental vehicle has not already been scheduled for return, (i) providing a graphical user interface (GUI) for display to the user on the mobile device, the GUI configured to solicit temporal data for the rental vehicle return from the user, and (ii) receiving the temporal data for the rental vehicle return from the user through the GUI, and (4) in response to a determination that the rental vehicle has already been scheduled for return, (i) determining whether the return request indicates that the user is attempting to return the rental vehicle on a date prior to a date previously scheduled for the return, and (ii) in response to a determination that the return request indicates that the user is attempting to return the rental vehicle on a date prior to a date previously scheduled for the return, communicating information to the user to notify the user of the early return and solicit input from the user whether the user wishes to continue with the early return; the processor providing another GUI for display to the user via the mobile device, the another GUI configured to display fuel level data relating to the current fuel level retrieved via the vehicle telematics unit; the processor initiating a closing of the rental vehicle transaction after the another GUI has been provided for display to the user via the mobile device; in response to the closing, communicating a wireless signal to the rental vehicle; and the rental vehicle controlling at least one of (1) a door locking system of the rental vehicle, (2) an immobilizer of the rental vehicle, and (3) an ignition system of the rental vehicle in response to the wireless signal so as to disable use of the rental vehicle by a renter corresponding to the closed rental vehicle transaction. - View Dependent Claims (2, 3, 4, 5, 9, 27, 28)
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6. A computer program product for remotely controlling access to a rental vehicle in concert with an automated return administration of the rental vehicle , the computer program product comprising:
a plurality of instructions executable by a processor of a mobile device and resident on a non-transitory computer-readable storage medium, wherein the instructions, upon execution by the mobile device'"'"'s processor, are configured to cause the mobile device to; process input from a user, the input being indicative of a request to return the rental vehicle, the rental vehicle corresponding to a rental vehicle transaction; in response to the processed input, (1) initiate an automated retrieval of rental vehicle information via a vehicle telematics unit deployed in the rental vehicle, the rental vehicle information comprising a current fuel level for the rental vehicle, (2) determine from a rental vehicle transaction record in a computer memory for the rental vehicle transaction whether the rental vehicle has already been scheduled for return, and (3) in response to a determination that the rental vehicle has not already been scheduled for return, (i) provide a graphical user interface (GUI) for display to the user on the mobile device, the GUI configured to solicit temporal data for the rental vehicle return from the user, and (ii) receive the temporal data for the rental vehicle return from the user through the GUI; present another GUI to the user, the another GUI configured to display fuel level data relating to the current fuel level retrieved via the vehicle telematics unit; initiate a closing of the rental vehicle transaction after the another GUI has been presented to the user; and in response to the closing, communicate a wireless signal to the rental vehicle that causes the rental vehicle to control at least one of (1) a door locking system of the rental vehicle, (2) an immobilizer of the rental vehicle, and (3) an ignition system of the rental vehicle so as to disable use of the rental vehicle by a renter corresponding to the closed rental vehicle transaction. - View Dependent Claims (29, 30)
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7. A computer program product for remotely controlling access to a rental vehicle in concert with an automated return administration of the rental vehicle , the computer program product comprising:
a plurality of instructions executable by a processor of a mobile device and resident on a non-transitory computer-readable storage medium, wherein the instructions, upon execution by the mobile device'"'"'s processor, are configured to cause the mobile device to; determine whether a customer is currently using a self-rent rental vehicle; in response to a determination that the customer is currently using a self-rent rental vehicle, present a graphical user interface (GUI) to the customer, the GUI configured display a user-selectable option to begin an end reservation process for the self-rent rental vehicle; process input from the customer that is indicative of a selection by the customer of the option to begin the end reservation process; responsive to the input, (1) present the customer with a plurality of return location options for the self-rental vehicle, (2) determine from a rental vehicle transaction record in a computer memory for the self-rent rental vehicle whether the self-rent rental vehicle has already been scheduled for return, and (3) in response to a determination that the self-rent rental vehicle has not already been scheduled for return, (i) provide another graphical user interface (GUI) for display to the customer on the mobile device, the another GUI configured to solicit temporal data for the return from the customer, and (ii) receive the temporal data for the return from the customer through the another GUI; receive a request from the customer corresponding to a request to close a rental vehicle transaction for the self-rent rental vehicle at a customer-defined return location and a time corresponding to the received temporal data; and as part of operations to close the self-rent rental vehicle transaction at the customer-defined return location, communicate a wireless signal to the self-rent rental vehicle that causes the self-rent rental vehicle to control at least one of (1) a door locking system of the self-rent rental vehicle, (2) an immobilizer of the self-rent rental vehicle, and (3) an ignition system of the self-rent rental vehicle so as to disable use of the self-rent rental vehicle by a renter corresponding to the closed rental vehicle transaction. - View Dependent Claims (8, 31)
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10. A rental vehicle return system for remotely controlling access to a rental vehicle, the system comprising:
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a network-connected rental computer system configured to maintain a database of rental vehicle transactions corresponding to a plurality of renters; control hardware in the rental vehicle, the control hardware including a wireless interface, the wireless interface configured to receive a wireless signal corresponding to a rental authorization, and wherein the control hardware is configured to perform at least one of a lock and unlock operation for a door of the rental vehicle, a de-immobilization operation for an immobilizer of the rental vehicle, and a start operation for an ignition system for the rental vehicle in response to the wireless rental authorization signal received by the wireless interface; and a mobile application configured for execution by a processor of a mobile device, wherein the mobile application, upon execution by the processor, is configured to cause the mobile device to receive a first input from a user of the mobile device, wherein the first input is indicative of a request to return the rental vehicle; wherein the rental computer system is further configured to (1) determine from the rental vehicle transactions in the database whether the rental vehicle has already been scheduled for return, (2) in response to a determination that the rental vehicle has not already been scheduled for return, (i) cause the mobile application to display a graphical user interface (GUI) on the mobile device, the GUI configured to solicit temporal data for the return from the user, and (ii) receive the temporal data for the return from the user through the GUI and the mobile device, and (3) update the database with temporal data for the return with respect to the rental vehicle transaction for the rental vehicle; wherein the control hardware is further configured to interact with the rental vehicle to (1) retrieve data indicative of a current fuel level for the rental vehicle corresponding to the return request, and (2) wirelessly communicate the retrieved current fuel level data via the wireless interface; wherein the mobile application, upon execution by the processor, is further configured to cause the mobile device to (1) wirelessly receive the retrieved current fuel level data, (2) based on the received current fuel level data, display information about the current fuel level via at least one GUI screen, (3) receive a second input from the mobile device user, wherein the second input is indicative of a request to close the rental transaction for the rental vehicle, and (4) wirelessly communicate a signal that is indicative of the request to close the rental transaction; wherein the rental computer system is further configured to update the database in response to the close request signal to reflect that the rental transaction for the rental vehicle is closed; and wherein the control hardware is further configured to disable use of the rental vehicle by the renter corresponding to the closed rental transaction in response to the close request signal. - View Dependent Claims (11, 12, 13, 14, 15, 16, 17, 18, 19, 20, 21, 22, 23, 24, 25, 26)
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Specification