Product and location management via voice recognition

• US 10,552,786 B2
• Filed: 12/16/2015
• Issued: 02/04/2020
• Est. Priority Date: 12/26/2014
• Status: Active Grant

• Current Assignee: Hand Held Products Incorporated (Honeywell International Inc.)
• Original Assignee: Hand Held Products Incorporated (Honeywell International Inc.)
• Inventors: George, Craig, Pecorari, John
• Primary Examiner(s): Frenel, Vanel
• Application Number:
  US14/971,493
• Publication Number:
  US 20160189092A1
• Time in Patent Office: 1,511 Days
• Field of Search: 705 28, 705 17, 705 21, 705 22, 23546211, 23546208, 2354621, 700216, 340 592, 340 101
• CPC Class Codes: G06Q 10/087 Inventory or stock management, e.g. order filling, procurement or balancing against orders
• CPC Class Codes: G10L 15/00 Speech recognition G10L17/00 takes precedence
• CPC Class Codes: G10L 15/22 Procedures used during a speech recognition process, e.g. man-machine dialogue

Abstract

A system using voice recognition is provided to assist in restocking shelving while simultaneously creating an accurate product-to-location mapping of the overall environment. The creation of such a product-to-location mapping enhances many in-store tasks, such as stocking, picking, and cycle counting. The system allows store based task-management software systems to efficiently direct users to precise locations, to reduce product search time, to improve worker travel paths throughout the store to save time, and to free workers to perform other tasks. Workers use a voice-recognition restocking application to record, via voice-entry, the location where each restocked product is stored. The voice capturing of the product-to-location mapping is conducted over time to provide a seamless and sustainable way to maintain product-to-location store maps.

Claims

1. An inventory-management system for mapping a plurality of inventory items to respective stocking locations associated with the plurality of inventory items in an environment, the inventory-management system comprising:

a database for storing stocking location information comprising a stored stocking location for each inventory item of the plurality of inventory items, each inventory item associated with identifying indicia;

a computer configured to communicate with the database; and

a voice-recognition system comprising the computer and a voice-recognition device configured to (i) capture, from a user, a spoken command that includes at least a portion of the identifying indicia for an inventory item to be stocked and (ii) transmit, to the computer, information about at least the portion of the inventory item'"'"'s identifying indicia;

wherein, responsive to the spoken command, the computer is configured to;

determine, if the inventory item to be stocked is already associated with stored stocking location in the computer database,

transmit, to the voice-recognition device, in response to determining that the inventory item is not yet associated with the stored stocking location information in the database, instructions for the user to initiate a user-selected stocking location for the inventory item;

responsive to an indication that the user is at the user-selected stocking location for the inventory item, capture, from the user, user'"'"'s spoken description associating the inventory item and the identifying indicia for the inventory item with the user-selected stocking location; and

storing, in the database, a mapping information comprising the user-selected stocking location and association of the stocking location information with the identifying indicia and the inventory item in the computer database; and

using, the stored mapping information comprising the user-selected location, for another inventory item associated with the identifying indicia, for restocking the another inventory item.

2. The inventory-management system according to claim 1, wherein:

the computer is configured to transmit, to the voice-recognition device, in response to the computer determining that the inventory item is already associated with a stored stocking location in the computer database, instructions for stocking the inventory item at the stored stocking location; and

the voice-recognition device is configured to provide to the user, by the voice-recognition device speaking to the user, the instructions for stocking the inventory item at the stored stocking location.

3. The inventory-management system according to claim 1, wherein the inventory-management system is configured to maintain a product to stocking location mapping information for the plurality of inventory items.

4. The inventory-management system according to claim 1, wherein the voice-recognition device comprises a headset.

5. The inventory-management system according to claim 1, wherein the voice-recognition device is selected from the group consisting of wireless headsets, wired headsets, user-mounted integrated voice-recognition and hands-free scanner devices, vehicle mounted voice recognition computing devices and mobile user workstations.

6. The inventory-management system according to claim 1, wherein the identifying indicia comprises a stock keeping unit (SKU).

7. The inventory-management system according to claim 1, wherein each user who initiates the user-selected stocking location for the inventory item is a member of a crowd that is leveraged for crowdsourcing the mapping of the plurality of inventory items to their respective stocking locations.

8. The inventory-management system according to claim 1, in response to receiving an indication from the user that the user is at the user-selected stocking location the computer is configured to capture location information associated with the user-selected stocking location using a dynamic checklist.

9. The inventory-management system according to claim 1, wherein the computer is configured to lead the user through location data elements associated with at least one of:

layout of the environment and the identifying indicia associated with the inventory item.

10. The inventory-management system according to claim 9, wherein the location data elements associated with the identifying indicia comprises information associated with at least one of:

an aisle, a section of shelf, a shelf, a level of shelf.

11. A method for mapping a plurality of inventory items to respective stocking locations associated with the plurality of inventory items, in an environment, the method comprising:

capturing via a voice-recognition system comprising a computer and a voice-recognition device, a voice input from a user that includes at least a portion of an identifying indicia corresponding to an inventory item of the plurality of inventory items;

transmitting, to the computer, information about the inventory item'"'"'s identifying indicia responsive to capturing the voice input from the user, the voice input captured when commencing to restock the inventory item; and

responsive to receiving the information about the inventory item'"'"'s identifying indicia, determining, via the computer, if the inventory item is already associated with stored stocking information in a database configured to store stocking location information comprising a stored stocking location for each inventory item of the plurality of inventory items,

wherein, if the computer determines the inventory item is not yet associated in the database with the stored stocking location information, transmitting, to the voice-recognition device, instructions for the user to initiate a user-selected stocking location for the inventory item, and

responsive to an indication from the user that the user is at the user-selected stocking location for the inventory item, capturing user'"'"'s spoken description associating the inventory item and the identifying indicia for the inventory item with the user-selected stocking location, and

storing, in the database, a mapping information comprising, the user-selected stocking location and association of the stocking location information with the identifying indicia the inventory item; and

using, the stored mapping information comprising the user-selected location, for another inventory item associated with the identifying indicia, for restocking the another inventory item.

12. The method according to claim 11, comprising:

transmitting, by the computer, to the voice-recognition device, in response to the computer determining that the inventory item is already associated with stored stocking location information in the database, instructions for stocking the inventory item at the stored stocking location; and

speaking, by the voice-recognition device, to the user, the instructions for stocking the inventory item at the stored stocking location.

13. The method according to claim 11, wherein the identifying indicia comprises a stock keeping unit (SKU).

14. The method according to claim 11, further comprising, maintaining a product-to-location mapping information for the plurality of inventory items.

15. The method according to claim 11, wherein each user who initiates the user-selected stocking location for the inventory item is a member of a crowd that is leveraged for crowdsourcing the mapping of the plurality of inventory items to their respective stocking locations.

16. The method according to claim 11, wherein the voice-recognition device comprises a headset communicatively coupled to the computer.

17. The method according to claim 11, wherein the voice-recognition device is selected from the group consisting of wireless headsets, wired headsets, user-mounted integrated voice-recognition and hands-free scanner devices, vehicle mounted voice recognition computing devices and mobile user workstations.

18. The method according to claim 11 comprising, capturing location information associated with the user-selected stocking location using a dynamic checklist, in response to receiving an indication from the user that the user is at the user-selected stocking location.

19. The method according to claim 11 comprising, leading the user through location data elements associated with at least one of:

layout of the environment and the identifying indicia associated with the inventory item and wherein the location data elements associated with the identifying indicia comprises information associated with at least one of;

an aisle, a section of shelf, a shelf, a level of shelf.

20. The method according to claim 19, wherein the location data elements associated with the identifying indicia comprises information associated with at least one of:

an aisle, a section of shelf, a shelf, a level of shelf.