Store intelligence—in-store analytics

• US 10,552,850 B2
• Filed: 07/01/2019
• Issued: 02/04/2020
• Est. Priority Date: 02/22/2013
• Status: Active Grant

• Current Assignee: Avatier Corporation
• Original Assignee: Avatier Corporation
• Inventors: Cicchitto, Nelson A., Arnold, Christopher W., Simmons, Anthony R. T.
• Primary Examiner(s): Sterrett, Jonathan G
• Application Number:
  US16/459,519
• Publication Number:
  US 20190325458A1
• Time in Patent Office: 218 Days
• CPC Class Codes: G06Q 30/02 Marketing; Price estimation or determination; Fundraising

Abstract

Store intelligence—in-store analytics (“in-store analytics”) techniques are provided that, by combining analytics with experience, improve the shopping, managing, monitoring, etc., experience of an end user. In-store analytics can be integrated with workflow for optimizing and assisting prioritizing operations.

Claims

1. A computer-implemented method for generating and providing one or more visual indicators, each reflecting generated analytics regarding target items to improve a user'"'"'s experience in online shopping, managing, or monitoring the target item in an online store on a network, comprising:

augmenting, by a back-end web system, a remote online store of a remote third party target site by providing a particularly designed browser extension, said extension configured to collect, cause to store on the back-end web system, and display target item data and statistics; and

performing, by the back-end web system, by using the particularly designed browser extension;

collecting, from the remote third party target site, data about a target item and storing on the back-end web system the collected data;

receiving user input reflecting a mode and based on said mode, sorting the target item data using an end user GUI capability;

using said data and said selected mode, computing, by an analytics engine, the statistics about the target item;

based on a configuration that gives weighting and ranges to the data, displaying the target item and the statistics on a display responsive to a request for viewing the target item, wherein the displayed target item is displayed with the one or more visual indicators, wherein a visual indicator indicates a particular importance about a particular statistic;

providing drill-down capability via the display for presenting further detailed information about the target item;

responsive to a drill-down request, presenting the further detailed information about the target item; and

wherein the target item represents a virtual or physical item that is requested and assigned to one or more target users;

causing a configured programmed processor to perform, based on the statistics of the target item and associated rules, any of;

automatically ordering more items that are of the same type as the target item;

automatically decreasing an order for more items that are of the same type as the target item;

or

automatically removing the target item from the online store;

causing, GUI elements to be added to a user interface of the third party application;

supplying, on an on-going basis by the back end web system, data from the remote third party application to the analytics engines and storage of the back-end web system;

computing metrics from the supplied data, said metrics used in computing the statistics;

receiving user input causing a link on the visual indicator representing the target item to open a social media application, said user input passing target item identification information to cause the social media application to display consumer reviews of the target item; and

wherein the target item data and statistics are linked to social media applications via a web service reporting component of a custom click report module that is configured to expose the data and enable other systems to use the exposed data to perform actions; and

wherein one or more steps are performed on at least a processor coupled to at least a memory.

2. The method of claim 1, wherein the method is performed automatically within a business organization and wherein actions are automated processes based on the statistics regarding the target item.

3. The method of claim 1, wherein the target item is any of:

stored assets;

items available at the store; and

representations of individual SAP accesses, Oracle accesses, or active directory accesses.

4. The method of claim 1, wherein the monitoring is used in auditing and compliance.

5. The method of claim 1, wherein the selectable modes are displayed as store analytic buttons on the display.

6. The method of claim 1, further comprising:

providing a configurable interface and application that allows a customer to configure the data, analytics, and display to suit their business needs by using a point click GUI web based configuration application.

7. The method of claim 1, wherein the indicators available are visual indicators for display to the end user and the configuration settings comprise:

Metric;

Type (Static, Percent);

Color Bands comprising red, yellow or green

Range End;

Default Sort comprising descending or ascending; and

Reverse.

8. The method of claim 1, wherein the indicators comprise:

an overlaid special icon; and

an audible indicator.

9. An apparatus for generating and providing one or more visual indicators, each reflecting generated analytics regarding target items to improve a user'"'"'s experience in online shopping, managing, or monitoring the target item in an online store on a network, comprising:

at least one processor operable to execute computer program instructions;

at least one memory operable to store computer program instructions executable by the processor, for performing the steps of;

augmenting, by a back-end web system, a remote online store of a remote third party target site by providing a particularly designed browser extension, said extension configured to collect, cause to store on the back-end web system, and display target item data and statistics; and

performing, by the back-end web system, by using the particularly designed browser extension;

collecting, from the remote third party target site, data about a target item and storing on the back-end web system the collected data;

receiving user input reflecting a mode and based on said mode, sorting the target item data using an end user GUI capability;

using said data and said selected mode, computing, by an analytics engine, the statistics about the target item;

based on a configuration that gives weighting and ranges to the data, displaying the target item and the statistics on a display responsive to a request for viewing the target item, wherein the displayed target item is displayed with the one or more visual indicators, wherein a visual indicator indicates a particular importance about a particular statistic;

providing drill-down capability via the display for presenting further detailed information about the target item;

responsive to a drill-down request, presenting the further detailed information about the target item; and

wherein the target item represents a virtual or physical item that is be requested and assigned to one or more target users;

causing a configured programmed processor to perform, based on the statistics of the target item and associated rules, any of;

automatically ordering more items that are of the same type as the target item;

automatically decreasing an order for more items that are of the same type as the target item;

or

automatically removing the target item from the online store;

causing, GUI elements to be added to a user interface of the third party application;

supplying, on an on-going basis by the back end web system, data from the remote third party application to the analytics engines and storage of the back-end web system;

computing metrics from the supplied data, said metrics used in computing the statistics;

receiving user input causing a link on the visual indicator representing the target item to open a social media application, said user input passing target item identification information to cause the social media application to display consumer reviews of the target item; and

wherein the target item data and statistics are linked to social media applications via a web service reporting component of a custom click report module that is configured to expose the data and enable other systems to use the exposed data to perform actions.

10. A non-transitory computer readable medium having stored thereon a computer program for generating and providing one or more visual indicators, each reflecting generated analytics regarding target items to improve a user'"'"'s experience in online shopping, managing, or monitoring the target item in an online store on a network, said computer program comprising a program code which, when executed by a processor, performs:

augmenting, by a back-end web system, a remote online store of a remote third party target site by providing a particularly designed browser extension, said extension configured to collect, cause to store on the back-end web system, and display target item data and statistics; and

performing, by the back-end web system, by using the particularly designed browser extension;

collecting, from the remote third party target site, data about a target item and storing on the back-end web system the collected data;

receiving user input reflecting a mode and based on said mode, sorting the target item data using an end user GUI capability;

using said data and said selected mode, computing, by an analytics engine, the statistics about the target item;

based on a configuration that gives weighting and ranges to the data, displaying the target item and the statistics on a display responsive to a request for viewing the target item, wherein the displayed target item is displayed with the one or more visual indicators, wherein a visual indicator indicates a particular importance about a particular statistic;

providing drill-down capability via the display for presenting further detailed information about the target item;

responsive to a drill-down request, presenting the further detailed information about the target item; and

wherein the target item represents a virtual or physical item that is requested and assigned to one or more target users;

causing a configured programmed processor to perform, based on the statistics of the target item and associated rules, any of;

automatically ordering more items that are of the same type as the target item;

automatically decreasing an order for more items that are of the same type as the target item;

or

automatically removing the target item from the online store;

causing, GUI elements to be added to a user interface of the third party application;

supplying, on an on-going basis by the back end web system, data from the remote third party application to the analytics engines and storage of the back-end web system;

computing metrics from the supplied data, said metrics used in computing the statistics;

receiving user input causing a link on the visual indicator representing the target item to open a social media application, said user input passing target item identification information to cause the social media application to display consumer reviews of the target item; and

wherein the target item data and statistics are linked to social media applications via a web service reporting component of a custom click report module that is configured to expose the data and enable other systems to use the exposed data to perform actions.