Providing subordinate forum portal options based on resources

• US 10,558,326 B2
• Filed: 07/02/2015
• Issued: 02/11/2020
• Est. Priority Date: 07/02/2015
• Status: Active Grant

• Current Assignee: International Business Machines Corporation
• Original Assignee: International Business Machines Corporation
• Inventors: Kitchener, Jacob A., Shieh, Johnny M.
• Primary Examiner(s): Xia, Xuyang
• Application Number:
  US14/790,180
• Publication Number:
  US 20170005968A1
• Time in Patent Office: 1,685 Days
• CPC Class Codes: G06F 16/955 using information identifiers, e.g. uniform resource locators [URL]
• CPC Class Codes: G06F 3/0482 Interaction with lists of selectable items, e.g. menus
• CPC Class Codes: G06F 3/04842 Selection of displayed objects or displayed text elements G06F3/0482 takes precedence
• CPC Class Codes: H04L 51/216 Handling conversation history, e.g. grouping of messages in sessions or threads
• CPC Class Codes: H04L 67/01 Protocols
• CPC Class Codes: H04L 67/02 based on web technology, e.g. hypertext transfer protocol [HTTP]
• CPC Class Codes: H04L 67/10 in which an application is distributed across nodes in the network software deployment G06F8/60; multiprogramming arrangements G06F9/46
• CPC Class Codes: H04L 67/1097 for distributed storage of data in networks, e.g. transport arrangements for network file system [NFS], storage area networks [SAN] or network attached storage [NAS]

Abstract

A first user request may be received within a main forum portal that identifies a plurality of resources. The plurality of resources may correspond to one or more user questions about the plurality of resources. At least a first subordinate forum portal of the main forum portal may be identified that is associated with at least one of the plurality of resources. A first option may be provided, based on at least the identifying, the first option for use in joining the first subordinate forum portal.

Claims

1. A system of providing subordinate forum portal options based on a plurality of resources a user has inquiries about, the system comprising:

a memory;

at least one processor circuit in communication with the memory, wherein the at least one processor circuit is configured to perform a method, the method comprising;

causing a notification to be displayed at a first computing device, the notification including an inquiry to a user associated with the first computing device to join a subordinate forum portal of a main forum portal based on one or more resources from the plurality of resources the user has a question about, the notification including a first control button associated with a first user request to join the subordinate forum portal, the notification further including a second control button associated with a second user request to not join the subordinate forum portal;

receiving the first user request to join the subordinate forum portal based on a selection of the first control button;

identifying, programmatically, the one or more resources of the user, wherein the one or more resources of the user include one or more resources selected from the group comprising apparatuses, components of apparatuses, systems, or program applications, and wherein the one or more resources are part of a computing system associated with the user;

determining that a first subordinate forum portal of the main forum portal is associated with at least one of the one or more resources; and

providing, based on at least the determining, a first option for the user to join the first subordinate forum portal.

2. The system of claim 1, wherein the method further comprises:

determining that a second subordinate forum portal of the main forum portal is associated with at least one of the plurality of resources, the second subordinate forum portal corresponds to a second website, wherein the main forum portal is a first website;

providing, based on at least the determining that the second subordinate forum portal is associated with at least one of the plurality of resources, a second option for use in joining the second subordinate forum portal, the providing includes displaying a name of the second subordinate forum portal and the providing further includes identifying which of the at least one of the plurality of resources are included within the second subordinate forum portal; and

receiving a third user request to join the first subordinate forum portal.

3. The system of claim 2, wherein the method further comprises:

providing the first subordinate forum portal by causing the computing device to display the first subordinate forum portal; and

receiving the question within the first subordinate forum portal.

4. The system of claim 2, wherein the method further comprises providing a first matching percentage for the first option and a second matching percentage for the second option, the first matching percentage indicating a percentage of the plurality of resources that are identified in the first subordinate forum portal, and the second matching percentage indicating a percentage of the plurality of resources that are identified in the second subordinate forum portal.

5. The system of claim 2, wherein the method further comprises ranking the first option and the second option.

6. The system of claim 5, wherein the ranking is based on a quantity of users associated with the first subordinate forum portal and the second subordinate forum portal and further based on an activity level within the first subordinate forum portal and the second subordinate forum portal.

7. The system of claim 5, wherein the ranking is further based on a first matching percentage of the first option and a second matching percentage of the second option, the first matching percentage indicating a percentage of the plurality of resources that are identified in the first subordinate portal, and the second matching percentage indicating a percentage of the plurality of resources that are identified in the second subordinate forum portal.

8. The system of claim 1, wherein the method further comprises receiving user'"'"'s input, the user'"'"'s input ranking the plurality of resources according to the user'"'"'s preference, wherein the providing of the first option is further based on the user input.

9. The system of claim 1, wherein the main forum portal includes a graphical user interface that includes a menu, the menu includes a drop down list of the plurality of resources, wherein the identifying of the one or more resources includes receiving a user selection request of the one or more resources within the drop down list.