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Observation platform using structured communications for generating, reporting and creating a shared employee performance library

  • US 10,558,938 B2
  • Filed: 11/19/2018
  • Issued: 02/11/2020
  • Est. Priority Date: 02/22/2011
  • Status: Active Grant
First Claim
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1. A method of using an observation platform to determine relative expertise of enterprise employees, the method comprising:

  • monitoring, by a computer system of the observation platform, communications from and to a plurality of communication devices which have been routed through a radio access point associated with the computer system, wherein each of the communication devices is associated with a user who is an employee in an enterprise;

    extracting, by the computer system, information from the communications including identities of the users of the communications devices;

    measuring, by the computer system, performance of a plurality of the users based on aspects of the extracted information which are related to responses to questions on one or more of products and processes of the enterprise, wherein the questions are posed and responded to via the communications devices; and

    assigning, by the computer system, a numerical ranking of the measured performance by each of the plurality of measured users, with respect to others of the plurality of measured users, at responding to the questions.

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