Survey based on user behavior pattern

• US 10,558,988 B2
• Filed: 12/14/2017
• Issued: 02/11/2020
• Est. Priority Date: 05/09/2016
• Status: Active Grant

• Current Assignee: International Business Machines Corporation
• Original Assignee: International Business Machines Corporation
• Inventors: Bag, Omkar Nath, Perumalla, Saraswathi S.
• Primary Examiner(s): Miller, Alan S
• Assistant Examiner(s): Wang, Jay-Ming
• Application Number:
  US15/841,389
• Publication Number:
  US 20180108028A1
• Time in Patent Office: 789 Days
• Field of Search: 705 711- 742
• CPC Class Codes: G06Q 30/0201 Market modelling; Market analysis; Collecting market data
• CPC Class Codes: G06Q 30/0203 Market surveys; Market polls
• CPC Class Codes: H04L 51/214 using selective forwarding

Abstract

Identifying availability of a user and prompting the user about a survey that is due to be completed. The identification of availability is based on defined behavior patterns of the user. The survey is split into small components and provided to the user via multiple messaging applications.

Claims

1. A method comprising:

dividing a survey into a set of survey components, each survey component of the set of survey components being assigned a respectively corresponding responding duration, the responding duration for a survey component being an estimated time required to respond to the survey component;

identifying a target user to receive the set of survey components;

determining a behavior pattern of the target user;

predicting an availability duration of the target user based on the behavior pattern, the availability duration being a time frame in which the target user is available to respond to questions in the divided survey;

generating a first custom survey by combining a subset of survey components from the divided survey, the individually assigned responding durations of the subset of survey components having a combined duration that is less than or equal to the predicted availability duration of the user, the combined duration being a sum of the individually assigned responding durations of the subset of survey components; and

providing the first custom survey to the target user via a registered messaging account

generating a second custom survey by combining a second subset of survey components, the second subset of survey components including survey components from the set of survey components not included in the first subset of survey components; and

providing the second custom survey to the target user for response during a second availability duration, the second custom survey having a second combined duration that is less than or equal to a second predicted availability duration.

2. The method of claim 1, further comprising:

prompting the target user to take the custom survey.

3. The method of claim 2, wherein the prompting the target user includes using an audio prompt.

4. The method of claim 2, wherein the prompting the target user is generated via one or more of a plurality of messaging applications that are available and installed on the registered device.

5. The method of claim 1, wherein the responding duration is calculated based on historic data collected, at least in part, during a previous response session for the survey with a previous user.

6. The method of claim 1, wherein:

the behavior pattern is determined to be that the target user is waiting on a conference call having a future start time; and

the availability duration is the difference between a current time and the future start time.

7. The method of claim 1, wherein the providing the custom survey is performed via one or more accounts of assigned to the target user.

8. The method of claim 1, further comprising:

registering a set of messaging accounts for the target user; and

receiving a set of user preferences including;

contact information for each messaging account;

a set of authorized survey providers; and

a set of do-not-survey timeframes.

9. The method of claim 8, wherein the set of messaging accounts includes an instant messaging account that displays user availability.

10. The method of claim 1, further comprising:

receiving the survey from a pre-authorized survey provider, the survey directed to the target user.

11. The method of claim 1, wherein determining the behavior pattern includes:

monitoring the registered messaging account for an availability indicator;

storing account activity data based on the monitoring; and

responsive to identifying the availability indicator, analyzing the account activity data stored prior to identifying the availability indicator to determine the behavior pattern.

12. The method of claim 1, wherein identifying an availability duration includes:

responsive to determining the behavior pattern, referencing an availability table having a pre-determined duration corresponding to the behavior pattern, the pre-determined duration being the availability duration.

13. The method of claim 12, wherein the behavior pattern is determined to be that the target user is listening to music.

14. The method of claim 1, further comprising:

responsive to all of the survey components of the survey being answered, transmitting the responses to the survey to a survey provider;

wherein;

the first custom survey and the second custom survey combine to include all of the survey components of the survey.