System for cloud-based service outage detection and verification

• US 10,560,316 B2
• Filed: 07/12/2018
• Issued: 02/11/2020
• Est. Priority Date: 08/30/2016
• Status: Active Grant

• Current Assignee: Hartford Fire Insurance Company (The Hartford Financial Services Group, Inc.)
• Original Assignee: Hartford Fire Insurance Company (The Hartford Financial Services Group, Inc.)
• Inventors: Meagher, Catherine F., Harris, Barkley Scott
• Primary Examiner(s): Nguyen, Quang N
• Application Number:
  US16/033,813
• Publication Number:
  US 20180324036A1
• Time in Patent Office: 579 Days
• Field of Search: 709203, 709206, 709217, 709219, 709223, 709224, 709226, 709228, 709230, 709232, 709238, 726 26
• CPC Class Codes: H04L 41/0686 Additional information in the notification, e.g. enhancement of specific meta-data
• CPC Class Codes: H04L 41/069 using logs of notifications; Post-processing of notifications
• CPC Class Codes: H04L 41/5009 Determining service level performance parameters or violations of service level contracts, e.g. violations of agreed response time or mean time between failures [MTBF]
• CPC Class Codes: H04L 41/5096 wherein the managed service relates to distributed or central networked applications
• CPC Class Codes: H04L 43/045 for graphical visualisation of monitoring data
• CPC Class Codes: H04L 43/0823 Errors, e.g. transmission errors
• CPC Class Codes: H04L 67/02 based on web technology, e.g. hypertext transfer protocol [HTTP]
• CPC Class Codes: H04L 67/10 in which an application is distributed across nodes in the network software deployment G06F8/60; multiprogramming arrangements G06F9/46

Abstract

An embodiment provides a system for cloud-based service outage detection and verification, including: a network link that receives, over a data communications network, cloud service provider outage information indicating a possible cloud outage at a cloud service provider, wherein the information comprises new content on a website associated with the cloud service provider; a processor that generates outage data comprising a third party cloud service provider identification and an outage characteristic, wherein the outage characteristic is identified from the new content and identifies an outage type; the processor identifying at least one entity implicated in the possible cloud outage, wherein the identifying comprises identifying an entity that subscribes to cloud services provided by the cloud service provider by querying a database that stores information related to the cloud service provider; and the processor providing information to the at least one entity confirming the possible cloud outage, wherein the confirming is based at least in part on the new content.

Claims

1. A system for cloud-based service outage detection and verification, comprising:

a network link that receives, over a data communications network, cloud service provider outage information indicating a possible cloud outage at a cloud service provider, wherein the information comprises new content on a website associated with the cloud service provider;

a processor that generates outage data comprising a third party cloud service provider identification and an outage characteristic, wherein the outage characteristic is identified from the new content and identifies an outage type;

the processor identifying at least one entity implicated in the possible cloud outage, wherein the identifying comprises identifying an entity that subscribes to cloud services provided by the cloud service provider by querying a database that stores information related to the cloud service provider; and

the processor providing information to the at least one entity confirming the possible cloud outage, wherein the confirming is based at least in part on the new content.

2. The system of claim 1, wherein the providing progresses without confirming a cause for the outage.

3. The system of claim 1, wherein the providing information is responsive to receiving a request from one of the at least one entities to confirm the cloud outage.

4. The system of claim 1, wherein the new content is identified through monitoring of the website content, wherein the monitoring is implemented by a web browser application extension.

5. The system of claim 1, wherein the web site content comprises a plurality of web pages maintained by the third party cloud service provider.

6. The system of claim 1, wherein the web site content comprises a plurality of web pages maintained by other parties.

7. The system of claim 1, wherein the providing proceeds automatically.

8. The system of claim 1, wherein the providing information comprises a providing a notification that redress is available.

9. The system of claim 8, wherein the notification comprises a link to the redress offered.

10. A method for cloud-based service outage detection and verification, comprising:

receiving, over a data communications network, cloud service provider outage information indicating a possible cloud outage at a cloud service provider, wherein the information comprises new content on a website associated with the cloud service provider;

generating outage data comprising a third party cloud service provider identification and an outage characteristic, wherein the outage characteristic is identified from the new content and identifies an outage type; and

identifying at least one entity implicated in the possible cloud outage, wherein the identifying comprises identifying an entity that subscribes to cloud services provided by the cloud service provider by querying a database that stores information related to the cloud service provider; and

providing information to the at least one entity confirming the possible cloud outage, wherein the confirming is based at least in part on the new content.

11. The method of claim 10, wherein the providing progresses without confirming a cause for the outage.

12. The method of claim 10, wherein the providing information is responsive to receiving a request from one of the at least one entities to confirm the cloud outage.

13. The method of claim 10, wherein the new content is identified through monitoring of the website content, wherein the monitoring is implemented by a web browser application extension.

14. The method of claim 10, wherein the web site content comprises a plurality of web pages maintained by the third party cloud service provider.

15. The method of claim 10, wherein the web site content comprises a plurality of web pages maintained by other parties.

16. The method of claim 10, wherein the providing proceeds automatically.

17. The method of claim 10, wherein the providing information comprises a providing a notification that redress is available.

18. The method of claim 17, wherein the notification comprises a link to the redress offered.

19. The method of claim 10, wherein the providing information comprises a providing a notification that redress is not available.

20. A system for cloud-based service outage detection and verification, comprising:

a database that stores third party cloud service outage information;

a system memory; and

a processor that is operatively coupled to the database and the system memory;

the processor being configured to;

receive, over a data communications network, cloud service provider outage information indicating a possible cloud outage at a cloud service provider, wherein the information comprises new content on a website associated with the cloud service provider;

generate outage data comprising a third party cloud service provider identification and an outage characteristic, wherein the outage characteristic is identified from the new content and identifies an outage type;

identify at least one entity implicated in the possible cloud outage, wherein the identifying comprises identifying an entity that subscribes to cloud services provided by the cloud service provider by querying a database that stores information related to the cloud service provider; and

provide information to the at least one entity confirming the possible cloud outage, wherein the confirming is based at least in part on the new content.