System and method for parsing and archiving multimedia data

• US 10,560,521 B1
• Filed: 09/12/2017
• Issued: 02/11/2020
• Est. Priority Date: 09/12/2016
• Status: Active Grant

• Current Assignee: Verint Americas Incorporated (Verint Systems Incorporated)
• Original Assignee: Verint Americas Incorporated (Verint Systems Incorporated)
• Inventors: Williams, Jamie Richard, Calahan, Marc, Barnes, Robert, Nareddy, Murali
• Primary Examiner(s): Eskandarnia, Arvin
• Application Number:
  US15/702,502
• Time in Patent Office: 882 Days
• CPC Class Codes: G06F 16/41 Indexing; Data structures therefor; Storage structures
• CPC Class Codes: G06F 16/61 Indexing; Data structures therefor; Storage structures
• CPC Class Codes: G06F 16/71 Indexing; Data structures therefor; Storage structures
• CPC Class Codes: G06F 21/32 using biometric data, e.g. fingerprints, iris scans or voiceprints
• CPC Class Codes: G06V 40/168 Feature extraction; Face representation
• CPC Class Codes: G06V 40/172 Classification, e.g. identification
• CPC Class Codes: H04L 65/1066 Session management
• CPC Class Codes: H04L 65/1104 Session initiation protocol [SIP]
• CPC Class Codes: H04L 67/1036 Load balancing of requests to servers for services different from user content provisioning, e.g. load balancing across domain name servers
• CPC Class Codes: H04L 67/568 Storing data temporarily at an intermediate stage, e.g. caching
• CPC Class Codes: H04M 2203/558 Databases
• CPC Class Codes: H04M 3/42221 Conversation recording systems at the subscriber's set H04M1/656
• CPC Class Codes: H04M 3/42314 in private branch exchanges
• CPC Class Codes: H04M 3/50 Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers H04M3/487 takes precedence; centralised dictation systems H04M11/10; Centralised arrangements for recording messages
• CPC Class Codes: H04M 3/51 Centralised call answering arrangements requiring operator intervention , e.g. call or contact centers for telemarketing
• CPC Class Codes: H04M 3/5175 Call or contact centers supervision arrangements
• CPC Class Codes: H04M 3/5183 Call or contact centers with computer-telephony arrangements
• CPC Class Codes: H04M 3/5191 interacting with the Internet
• CPC Class Codes: H04M 7/0051 where the data service is a multimedia messaging service

Abstract

A system for data recording across a network includes a session border controller connecting incoming data from the network to an endpoint recorder. A load balancer is connected to the network between the session border controller and the endpoint and receives the incoming data from the session border controller, wherein the load balancer comprises computer memory and a processor configured to parse the incoming data into video data and audio data according to identification protocols accessible by the processor from the computer memory. A recording apparatus includes recording memory that receives the incoming data from the load balancer, stores a duplicate version of the incoming data in the recording memory, and connects the incoming data to the endpoint.

Claims

1. A system for data recording across a network, comprising:

a session border controller connecting incoming data from the network to an endpoint;

a load balancer connected to the network between the session border controller and the endpoint and receiving the incoming data from the session border controller, wherein the load balancer comprises computer memory and a processor configured to parse the incoming data into video data and audio data according to identification protocols accessible by the processor from the computer memory; and

a recording apparatus comprising recording memory that receives the incoming data from the load balancer, stores a duplicate version of the incoming data in the recording memory, and connects the incoming data to the endpoint,

wherein the incoming data originates from a first private branch exchange and the session border controller is positioned proximate a second private branch exchange remote from the first private branch exchange.

2. A system according to claim 1, wherein the recording apparatus is configured for recording the incoming data in real time and directly streaming the incoming data to the endpoint.

3. A system according to claim 1, wherein the identification protocols comprise a heuristic analysis of meta data that identifies portions of the incoming data.

4. A system according to claim 3, wherein the heuristic analysis determines a data identifier selected from a file type, a data type, or a compression protocol for at least one portion of the incoming data.

5. A system according to claim 4, wherein the data identifier represents that the portion of the incoming data is a WAV file, an XML file, an SCN file, an FLV file, a WMV file or an MP4 file.

6. A system according to claim 4, wherein the processor of the load balancer parses identified portions for forking transmission of the respective portions according to the data identifier.

7. A system according to claim 6, wherein the identified portions are stored in respective sections of the recording memory according to the data identifier for each portion.

8. A system according to claim 3, wherein the identification protocols are stored in the memory for access by the processor as respective real time analytics modules subject to call for incoming data.

9. A system according to claim 1, further comprising a session border controller housing encompassing the recording apparatus and the load balancer.

10. A system according to claim 1, further comprising a video processing server receiving the incoming data from the first private branch exchange and transmitting the incoming data stream to the session border controller in the second private branch exchange.

11. A system according to claim 1, wherein the recording apparatus is configured for SIP recording.

12. A system according to claim 1, wherein the session border controller comprises a session border controller processor configured for transcoding the incoming data according to audio or video data type.

13. A system according to claim 12, wherein said session border controller further comprises a back to back agent module accessible by the processor for moderating the incoming data to the endpoint.

14. A system for data recording across a network, comprising:

a session border controller connecting incoming data from the network to an endpoint, wherein the session border controller comprises a session border controller processor configured for transcoding the incoming data according to audio or video data type, and wherein the session border controller is further configured for duplicate media streaming of the incoming data;

a load balancer connected to the network between the session border controller and the endpoint and receiving duplicate media streams of the incoming data from the session border controller, wherein the load balancer comprises computer memory and a load balancer processor configured to direct a first version of the duplicate media streams to the endpoint and further configured to parse a second version of the duplicate media streams into video data and audio data according to identification protocols accessible by the processor from the computer memory; and

a recording apparatus comprising recording memory that receives the second version of the duplicate media streams from the load balancer and stores the second version in the recording memory.

15. A system for data recording across a network, comprising:

a session border controller, the session border controller connecting incoming data from the network to an endpoint, wherein the session border controller comprises a session border controller processor configured for transcoding the incoming data according to audio or video data type, and wherein said session border controller further comprises a back to back agent module accessible by the processor for moderating the incoming data to the endpoint,

a load balancer connected to the network between the session border controller and the endpoint and receiving the incoming data from the session border controller, wherein the load balancer comprises computer memory and a load balancer processor configured to parse the incoming data into video data and audio data according to identification protocols available to the processor; and

a recording apparatus comprising an archiving processor and archiving memory that receives a duplicate version of the incoming data from the load balancer and stores the duplicate version of the incoming data in the recording memory,

at least one graphics processing unit (GPU) and at least one application specific integrated circuit (ASIC) connected to the recording apparatus, wherein the recording apparatus comprises an archiving module stored in said archiving memory, the archiving module configured to use the archiving processor to process portions of the duplicate version of the incoming data along with either the GPU or the ASIC.

16. A system according to claim 15, wherein the session border controller creates the duplicate version and directs the incoming data to the endpoint via the load balancer.

17. A system according to claim 15, wherein the GPU is used for format conversion, image decoding, and compression.

18. A system according to claim 15, wherein the GPU is configured to process the portions of the duplicate version into image stills for storage.

19. A system according to claim 15, wherein the archiving processor and ASIC are configured to construct frames of the duplicate version.