User interaction analysis of networked devices

• US 10,567,526 B2
• Filed: 11/28/2017
• Issued: 02/18/2020
• Est. Priority Date: 11/28/2017
• Status: Expired due to Fees

• Current Assignee: Xerox Corporation (Xerox Holdings Corp.)
• Original Assignee: Palo Alto Research Center, Inc. (Xerox Holdings Corp.)
• Inventors: Price, Robert R., Roy, Anirban
• Primary Examiner(s): Dinh, Khanh Q
• Application Number:
  US15/824,688
• Publication Number:
  US 20190166211A1
• Time in Patent Office: 812 Days
• Field of Search: 709220, 709224, 709226, 709228
• CPC Class Codes: G06F 16/2358 Change logging, detection, and notification replication G06F16/27
• CPC Class Codes: G06F 18/2178 based on feedback of a supervisor
• CPC Class Codes: G06F 18/24 Classification techniques
• CPC Class Codes: G06N 3/08 Learning methods
• CPC Class Codes: H04L 12/282 based on user interaction within the home receiver circuitry for displaying additional information being controlled by a remote control apparatus H04N21/42204
• CPC Class Codes: H04L 12/2829 involving user profiles according to which the execution of a home appliance functionality is automatically triggered
• CPC Class Codes: H04L 2012/285 Generic home appliances, e.g. refrigerators
• CPC Class Codes: H04L 41/16 using machine learning or artificial intelligence
• CPC Class Codes: H04L 41/5074 Handling of user complaints or trouble tickets
• CPC Class Codes: H04L 43/067 using time frame reporting
• CPC Class Codes: H04L 43/0817 by checking functioning
• CPC Class Codes: H04L 43/16 Threshold monitoring
• CPC Class Codes: H04L 67/535 Tracking the activity of the user network monitoring arrangements H04L43/00; recording of computer activity G06F11/34

Abstract

A method of monitoring user interactions with a networked device includes receiving log data of a control signal of a networked device, the networked device associated with a user. An interaction monitoring system may analyze the log data of the control signal to determine a temporal feature of the control signal. A processing device may then classify a user interaction level for the user based on the determined temporal features and generate a feedback response to the user based on the user interaction level.

Claims

1. A method of monitoring networked devices, the method comprising:

receiving log data of a networked device associated with a user, wherein the log data comprises data of a control signal of a networked device;

analyzing the log data of the control signal to determine a temporal feature of the control signal;

classifying, by a processing device, a user interaction level for the user based on the determined temporal feature; and

generating, by the processing device, a feedback response to the user based on the user interaction level; and

wherein analyzing the log data of the control signal comprises;

identifying, in the log data, a plurality of changes to the control signal over a period of time; and

generating the temporal feature based at least in part on a frequency of changes to the control signal over the period of time.

2. The method of claim 1, further comprising:

receiving second log data for a second device, the second log data comprising a set of sensor readings of the second device;

identifying correlations between the log data and the second log data.

3. The method of claim 1, wherein generating the feedback response comprises:

determining that the user interaction level for the user is classified below a threshold level; and

selecting the feedback response from a plurality of feedback responses based on at least one of the user interaction level, a previous user interaction level, or a previous feedback response.

4. The method of claim 1, wherein classifying the user interaction level for the user further comprises comparing the temporal feature for the user to temporal features associated with other users.

5. The method of claim 1, further comprising providing the generated feedback response to a second device associated with the user or an account associated with the user.

6. The method of claim 1, wherein the feedback response comprises sending an electronic message to an account associated with the user and the feedback response comprises one of an indication of different features of the networked device or additional products associated with the networked device.

7. A method of monitoring user interactions of networked devices, the method comprising:

receiving log data of a control signal of a networked device, the networked device associated with a user;

analyzing the log data of the control signal to determine a temporal feature of the control signal;

classifying, by a processing device, a user interaction level for the user based on the determined temporal feature;

generating, by the processing device, a feedback response to the user based on the user interaction level;

wherein analyzing the log data of the control signal comprises;

identifying, in the log data, a plurality of changes to the control signal over a period of time; and

generating the temporal feature based at least in part on a frequency of changes to the control signal over the period of time.

8. The method of claim 7, further comprising:

receiving second log data for a second device, the second log data comprising a set of sensor readings of the second device; and

identifying correlations between the log data and the second log data.

9. The method of claim 7, wherein generating the feedback response comprises:

determining that the user interaction level for the user is classified below a threshold level; and

selecting the feedback response from a plurality of feedback responses based on at least one of the user interaction level, a previous user interaction level, or a previous feedback response.

10. The method of claim 7, wherein analyzing the log data of the control signal comprises providing the log data to a neural network to generate the temporal features.

11. The method of claim 7, wherein classifying the user interaction level for the user further comprises comparing the temporal feature for the user to temporal features associated with other users.

12. The method of claim 7, further comprising providing the generated feedback response to a second device associated with the user or an account associated with the user.

13. The method of claim 7, wherein the temporal feature is a control signal variance and wherein determining the user engagement level comprises comparing the controls signal variance determined for the user to the average variance among other users.

14. An interaction monitoring system comprising:

a memory; and

a processing device, operatively coupled to the memory, to;

receive log data of a control signal of a networked device, the networked device associated with a user;

analyze the log data of the control signal to determine a feature of the control signal;

classify a user interaction level for the user based on the determined feature;

generate a feedback response to the user based on the user interaction level; and

wherein to analyze the log data of the control signal, the processing device is further to;

identify, in the log data, changes to the control signal over a period of time; and

generate the features based at least on the identified changes to the control signal over the period of time.

15. The interaction monitoring system of claim 14, wherein to classify the user interaction level, the processing device is further to:

receive second log data for a second device, the second log data comprising a set of sensor readings of the second device; and

identify correlations between the log data and the second log data.

16. The interaction monitoring system of claim 14, wherein to generate the feedback response, the processing device is further to:

determine that the user interaction level for the user is classified below a threshold level; and

select the feedback response based on at least one of the user interaction level, a previous user interaction level, or a previous feedback response.

17. The interaction monitoring system of claim 14, wherein to classify the user interaction level for the user, the processing device is further to compare the temporal feature for the user to temporal features associated with other users.

18. The interaction monitoring system of claim 14, wherein the control signal in the log data is used by a networked device comprising one of a coffee maker, a thermostat, a light, or a refrigerator.