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Validating the tone of an electronic communication based on recipients

  • US 10,574,605 B2
  • Filed: 05/18/2016
  • Issued: 02/25/2020
  • Est. Priority Date: 05/18/2016
  • Status: Active Grant
First Claim
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1. A method, in a data processing system comprising at least one processor and at least one memory coupled to the at least one processor, the at least one memory comprising instructions that are executed by the at least one processor to cause the at least one processor to implement an electronic communication tone evaluation mechanism for validating a tone of an electronic communication being composed based on the recipients of the electronic communication, the method comprising:

  • identifying, by the data processing system, at least one tone of the electronic communication being composed by a sender;

    identifying, by the data processing system, an identity of each of one or more recipients to whom the electronic communication is to be sent and the sender;

    determining, by the data processing system, at least one of a relative position, rank, title, or standing of the sender and each of the one or more recipients;

    identifying, by the data processing system, one or more previous electronic communications sent to or received from one or more of the one or more recipients;

    responsive to a failure to identify previous electronic communications in the sender'"'"'s history of electronic communications sent to or received from one or more of the one or more recipients, identifying, by the data processing system, one or more other persons having a same or similar position of the one or more of the one or more recipients for which there are no previous electronic communications;

    using the identified identity information of the one or more other persons with the same or similar position of the one or more of the one or more recipients for which there are no previous electronic communications, searching, by the data processing system, a corpus of the sender'"'"'s history of electronic communications for one or more previous electronic communications sent to or received from the one or more other persons with the same or similar position;

    identifying, by the data processing system, at least one tone of each of the one or more previous electronic communications sent to or received from the one or more other persons with the same or similar position in order to generate one or more preferred tones;

    comparing, by the data processing system, the tone of the electronic communication that is being composed by the sender to the one or more preferred tones; and

    responsive to identifying a discrepancy between the tone of the electronic communication being composed by the sender and the one or more preferred tones, presenting, by the data processing system, a notification to the sender about the discrepancy.

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