System and method for graphically managing a communication session with a context based contact set

• US 10,574,623 B2
• Filed: 03/29/2010
• Issued: 02/25/2020
• Est. Priority Date: 03/30/2009
• Status: Active Grant

• Current Assignee: Avaya Incorporated
• Original Assignee: Avaya Incorporated
• Inventors: Geppert, Birgit, Roessler, Frank
• Primary Examiner(s): Xiao, Di
• Application Number:
  US12/749,058
• Publication Number:
  US 20100251177A1
• Time in Patent Office: 3,620 Days
• Field of Search: 715762, 715821, 715863, 709206
• CPC Class Codes: G06F 3/04817 using icons graphical or visual programming using iconic symbols G06F8/34
• CPC Class Codes: G06F 3/04842 Selection of displayed objects or displayed text elements G06F3/0482 takes precedence
• CPC Class Codes: G06F 3/0486 Drag-and-drop
• CPC Class Codes: G06Q 10/10 Office automation; Time management
• CPC Class Codes: H04L 12/1822 Conducting the conference, e.g. admission, detection, selection or grouping of participants, correlating users to one or more conference sessions, prioritising transmission
• CPC Class Codes: H04L 51/04 Real-time or near real-time messaging, e.g. instant messaging [IM]
• CPC Class Codes: H04L 51/046 Interoperability with other network applications or services
• CPC Class Codes: H04L 51/56 Unified messaging, e.g. interactions between e-mail, instant messaging or converged IP messaging [CPM]
• CPC Class Codes: H04L 65/1069 Session establishment or de-establishment
• CPC Class Codes: H04L 65/1094 Inter-user-equipment sessions transfer or sharing
• CPC Class Codes: H04L 65/403 Arrangements for multi-party communication, e.g. for conferences data switching systems for conference H04L12/18; arrangements for connecting several subscribers to a common circuit, i.e. affording conference facilities H04M3/56; television conferencing systems H04N7/15
• CPC Class Codes: H04M 1/247 Telephone sets including user guidance or feature selection means facilitating their use user interfaces specially adapted for cordless or mobile telephones H04M1/724
• CPC Class Codes: H04M 1/27453 Directories allowing storage of additional subscriber data, e.g. metadata
• CPC Class Codes: H04M 1/27475 using interactive graphical means or pictorial representations
• CPC Class Codes: H04M 2201/42 Graphical user interfaces
• CPC Class Codes: H04M 2203/5027 Dropping a party from a conference conducting a computer conference, e.g. admission detection H04L12/1822
• CPC Class Codes: H04M 2250/22 including a touch pad, a touch sensor or a touch detector digitizers for touch screens G06F3/041
• CPC Class Codes: H04M 2250/62 user interface aspects of conference calls
• CPC Class Codes: H04M 3/42068 where the identifier is used to access a profile
• CPC Class Codes: H04M 3/42161 via computer interface
• CPC Class Codes: H04M 3/42221 : Conversation recording systems at the subscriber's set H04M1/656
• CPC Class Codes: H04M 3/42289 : with carrierprovider selection by subscriber
• CPC Class Codes: H04M 3/563 : User guidance or feature selection
• CPC Class Codes: H04M 3/564 : whereby the feature is a sub-conference
• CPC Class Codes: H04W 4/21 : for social networking applications

Abstract

Disclosed herein are systems, methods, and non-transitory computer-readable storage media for presenting a contact manager associated with a communication session represented in a graphical user interface (GUI). The method includes grouping by context contacts associated with a user in the communication session, wherein the communication session is displayed as a set of connected graphical elements representing a structure of the communication session, presenting on the GUI a graphical representation of at least a part of the grouped contacts, receiving user input associated with one contact of the contacts and the communication session, and modifying the communication session based on information associated with the user input and the one contact. Grouping the contacts by context can include sorting the contacts as a cache, and grouping based on user preferences, user communications history, social networks, topic, project, and/or employer.

Claims

1. A method comprising:

during an active communication session among communication devices of a plurality of users, grouping, by a microprocessor using a first context, contacts associated with the plurality of users to yield a first grouping of contacts, wherein the first grouping of contacts are for adding one or more users to the active communication session, wherein the microprocessor displays the active communication session on a graphical user interface as a set of graphical elements representing the active communication session, and wherein the set of graphical elements comprises avatars, each avatar of the avatars representing a corresponding user of the plurality of users;

presenting, by the microprocessor on the graphical user interface, a representation of the first grouping of contacts;

receiving, by the microprocessor, user input associated with a contact from the first grouping of contacts, wherein the contact is not represented on the graphical user interface as participating in any active communication sessions prior to receiving the user input, and wherein the user input comprises detecting the user dragging a graphical element representing the contact from the representation of the first grouping of contacts and dropping the graphical element onto the set of graphical elements representing the active communication session;

joining, by the microprocessor, the contact into the active communication session; and

in response to joining the contact into the active communication session;

revising the first context and generating a second grouping of contacts; and

presenting, on the graphical user interface, a graphical representation of at least part of the second grouping of contacts;

removing one of the plurality of users from the active communication session;

in response to removing the one of the plurality of users from the active communication session, dynamically determining a second context based on a remaining number of participants; and

in response to determining the second context based on the remaining number of participants, displaying a third grouping of contacts based on the second context wherein the third grouping of contacts are for adding one or more users to the active communication session.

2. The method of claim 1, wherein grouping the contacts comprises sorting the contacts based on one of:

the active communication session, a user preference, a user communications history, a social network, a topic, a project, a family relationship, a friend relationship, a hobby, an area of interest, a political affiliation, a school, a calendar, a local time zone, or an employer.

3. The method of claim 1, further comprising establishing a sidebar communication session, while the active communication session remains active, including the contact.

4. The method of claim 1, wherein the set of graphical elements is based on presence information of the contacts, the presence information indicating whether each of the contacts is available to participate in the active communication session.

5. The method of claim 1, wherein the plurality of users are in the active communication session using a plurality of different communication modes, wherein the plurality of different communication modes comprise at least two of a telephone call, a multi-media communication session, a video conference session, and an Instant Messaging (IM) session and wherein the active communication session is agnostic to the plurality of different communication modes of the plurality of users.

6. The method of claim 1, wherein each avatar has a graphical sub-element indicating a preferred communication mode associated with the corresponding user.

7. The method of claim 1, where the first context is based on a calendar of one of the plurality of users.

8. The method of claim 1, wherein grouping by using the first context comprises:

receiving a group of contacts; and

sorting the group of contacts relative to the active communication session.

9. The method of claim 8, further comprising:

identifying two or more contacts that were on a previous communication session using the first context; and

sorting the group of contacts relative to the two or more contacts that were on the previous communication session using the first context.

10. The method of claim 1, wherein the active communication session is a social network communication session and wherein the first grouping of contacts are presented as a plurality of groups associated with a plurality of social networks with one or more sub-groups that shows one or more users that are common between the plurality of groups associated with the plurality of social networks.

11. A system comprising:

a processor; and

a computer-readable storage device storing instructions which, when executed by the processor, cause the processor to perform operations comprising;

grouping, by context and during an active communication session among communication devices of a plurality of users, a set of contacts associated with the plurality of users to yield a first grouping of contacts, wherein the first grouping of contacts are for adding one or more users to the active communication session, wherein the processor displays the active communication session on a graphical user interface as a set of graphical elements representing the active communication session, and wherein the set of graphical elements comprises avatars, each avatar of the avatars representing a corresponding user of the plurality of users;

presenting, on the graphical user interface, a representation of the first grouping of contacts;

receiving user input associated with a contact from the first grouping of contacts, wherein the contact is not represented on the graphical user interface as participating in any active communication sessions prior to receiving the user input, and wherein the user input comprises the processor detecting the user dragging a graphical element representing the contact from the representation of the first grouping of contacts and dropping the graphical element onto the set of graphical elements representing the active communication session;

joining the contact into the active communication session;

in response to joining the contact into the active communication session;

revising the context and generating a second grouping of contacts; and

presenting, on the graphical user interface, a graphical representation of at least a part of the second grouping of contacts;

removing one of the plurality of users from the active communication session;

in response to removing the one of the plurality of users from the active communication session, dynamically determining a second context based on a remaining number of participants; and

in response to determining the second context based on the remaining number of participants, displaying a third grouping of contacts based on the second context wherein the third grouping of contacts are for adding one or more users to the active communication session.

12. The system of claim 11, wherein grouping the set of contacts comprises one of sorting the set of contacts as a cache, or grouping based on one of user preferences, user communications history, social networks, topic, project, family relationship, friend relationship, hobby, area of interest, political affiliation, current/future/former school, a calendar, a local time zone, or employer.

13. The system of claim 11, the computer-readable storage device storing additional instructions which, when executed by the processor, cause the processor to perform further operations comprising establishing a sidebar communication session, while the active communication session remains active, including the contact.

14. The system of claim 11, wherein the set of graphical elements is based on presence information of the contacts, the presence information indicating whether each of the contacts is available to participate in the active communication session.

15. The system of claim 11, wherein the active communication session is a social network communication session and wherein the first grouping of contacts are presented as a plurality of groups associated with a plurality of social networks with one or more sub-groups that shows one or more users that are common between the plurality of groups associated with the plurality of social networks.

16. A processor and a computer-readable storage device storing instructions which, when executed by the processor, cause the processor to perform operations comprising:

grouping, by context and during an active communication session among communication devices of a plurality of users, a set of contacts associated with the plurality of users to yield a first grouping of contacts, wherein the first grouping of contacts are for adding one or more users to the active communication session, wherein the active communication session is displayed on a graphical user interface as a set of graphical elements representing the active communication session, and wherein the set of graphical elements comprises avatars, each avatar of the avatars representing a corresponding user of the plurality of users;

presenting, on the graphical user interface, a representation of the first grouping of contacts;

receiving user input associated with a contact from the first grouping of contacts, wherein the contact is not represented on the graphical user interface as participating in any active communication sessions prior to receiving the user input, and wherein the user input comprises detecting the user dragging a graphical element representing the contact from the representation of the first grouping of contacts and dropping the graphical element onto the set of graphical elements representing the active communication session;

joining the contact into the active communication session; and

in response to joining the contact into the active communication session;

revising the context and generating a second grouping of contacts; and

presenting, on the graphical user interface, a graphical representation of at least part of the second grouping of contacts;

removing one of the plurality of users from the active communication session;

in response to removing the one of the plurality of users from the active communication session, dynamically determining a second context based on a remaining number of participants; and

in response to determining the second context based on the remaining number of participants, displaying a third grouping of contacts based on the second context wherein the third grouping of contacts are for adding one or more users to the active communication session.

17. The computer-readable storage device of claim 16, wherein grouping the set of contacts comprises one of:

sorting the set of contacts as a cache;

or

grouping based on one of user preferences, user communications history, social networks, topic, project, family relationship, friend relationship, hobby, area of interest, political affiliation, current/future/former school, a calendar, a local time zone, or an employer.

18. The computer-readable storage device of claim 16, storing additional instructions which, when executed by the processor, cause the processor to perform further operations comprising establishing a sidebar communication session, while the active communication session remains active, between the user and the contact.

19. The computer-readable storage device of claim 16, wherein the active communication session is a social network communication session and wherein the first grouping of contacts are presented as a plurality of groups associated with a plurality of social networks with one or more sub-groups that shows one or more users that are common between the plurality of groups associated with the plurality of social networks.