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Methods of using call for service data in an analytic capacity

  • US 10,574,817 B2
  • Filed: 03/14/2014
  • Issued: 02/25/2020
  • Est. Priority Date: 03/14/2013
  • Status: Active Grant
First Claim
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1. A computer-implemented method performable by a computer system comprising:

  • receiving, at a computer system, data for a plurality of emergency calls-for-service from an emergency response facility, wherein individual data for an individual call-for-service of the plurality of calls-for-service includes one or more fields storing information relating to the call-for-service, wherein the individual call-for-service data includes non-structured data input by an operator at the emergency response facility in response to receiving an emergency call-for-service, wherein the individual data for an individual call-for-service also includes structured data input by the operator;

    based on the information stored within the one or more fields of the individual data for the individual call-for-service, automatically identifying one or more supplemental classifiers by using natural language processing of the individual call-for-service data; and

    associating the one or more supplemental classifiers with the individual data for the individual call-for-service when the one or more supplemental classifiers match one or more specified criteria,wherein the one or more supplemental classifiers further classify one of the structured data input by the operator,wherein the one or more supplemental classifiers are associated with the individual call-for-service data in supplemented call-for-service data, and the supplemented call-for-service data is stored in one of a relational database or at the computer system receiving the data for the plurality of calls-for-service.

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