Enterprise nervous system
First Claim
1. A method of using a vehicle telemetry system to modify an order of natural language IVR menu options generated by an interactive voice response (IVR) computing device, the method comprising:
- receiving telematics information associated with a user, wherein the telematics information is collected directly from the vehicle telemetry system of a vehicle;
identifying one or more items of interest to the user by analyzing at least two of;
a past insurance activity of the user, the received telematics information, account information, and an insurance policy coverage associated with the user as an insurance policyholder;
assigning, by the IVR computing device, a weighting to the one or more identified items of interest based on the analyzed past insurance activity and the received telematics information;
generating, by the IVR computing device, a plurality of natural language IVR menu options, wherein one or more of the plurality of natural language IVR menu options corresponds to the one or more identified items of interest;
in response to an incoming call to the IVR computing device, modifying an order of the plurality of natural language IVR menu options according to the weighting of an identified item of interest corresponding to the one or more of the plurality of natural language IVR menu options; and
transmitting, by the IVR computing device to a telecommunications device associated with the user, an automated IVR dialog prompting a verbal communication with the user, wherein the automated IVR dialog presents the plurality of natural language IVR menu options in the modified order.
1 Assignment
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Accused Products
Abstract
Systems and methods for monitoring a user'"'"'s insurance activities and generating an insurance agency IVR menu customized for each user are presented. In some embodiments, one or more items of interest to an insurance policyholder may be identified by analyzing past activity that the insurance policyholder has engaged in. A weighting may be assigned to the one or more identified items of interest based on the type of activity that the insurance policyholder has been engaged in. A plurality of natural language IVR menu options may be generated such that each IVR menu option corresponds to each of the one or more identified items of interest. The plurality of natural language IVR menu options may be provided to the insurance policyholder in an order that corresponds to the weighting of each identified item of interest corresponding to each of the plurality of natural language IVR menu options.
85 Citations
20 Claims
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1. A method of using a vehicle telemetry system to modify an order of natural language IVR menu options generated by an interactive voice response (IVR) computing device, the method comprising:
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receiving telematics information associated with a user, wherein the telematics information is collected directly from the vehicle telemetry system of a vehicle; identifying one or more items of interest to the user by analyzing at least two of;
a past insurance activity of the user, the received telematics information, account information, and an insurance policy coverage associated with the user as an insurance policyholder;assigning, by the IVR computing device, a weighting to the one or more identified items of interest based on the analyzed past insurance activity and the received telematics information; generating, by the IVR computing device, a plurality of natural language IVR menu options, wherein one or more of the plurality of natural language IVR menu options corresponds to the one or more identified items of interest; in response to an incoming call to the IVR computing device, modifying an order of the plurality of natural language IVR menu options according to the weighting of an identified item of interest corresponding to the one or more of the plurality of natural language IVR menu options; and transmitting, by the IVR computing device to a telecommunications device associated with the user, an automated IVR dialog prompting a verbal communication with the user, wherein the automated IVR dialog presents the plurality of natural language IVR menu options in the modified order. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9)
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10. A system comprising:
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an interactive voice response (IVR) computing device; a vehicle telemetry device of a vehicle; a telecommunications device associated with a user; at least one processor; and
at least one memory storing instructions that, when executed by the at least one processor, cause the system to;receive telematics information associated with a user, wherein the telematics information is collected directly from the vehicle telemetry device of the vehicle; identify one or more items of interest to the user by analyzing at least two of;
a past insurance activity of the user, the received telematics information, account information, and an insurance policy coverage associated with the user as an insurance policyholder;assign a weighting to the one or more identified items of interest based on the analyzed past insurance activity of the user and the received telematics information; generate a plurality of natural language interactive voice response (IVR) menu options, wherein one or more of the plurality of natural language IVR menu options corresponds to the one or more identified items of interest; in response to an incoming call to the IVR computing device, modify an order of the plurality of natural language IVR menu options according to the weighting of an identified item of interest corresponding to the one or more of the plurality of natural language IVR menu options; and transmit, by the IVR computing device to the telecommunications device, an automated IVR dialog prompting a verbal communication with the user, wherein the automated IVR dialog presents the plurality of natural language IVR menu options in the modified order. - View Dependent Claims (11, 12, 13, 14, 15, 16, 17, 18, 19)
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20. A non-transitory computer-readable medium comprising computer-executable instructions for causing an interactive voice response (IVR) computing device to perform a method comprising:
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receiving telematics information associated with a user, wherein the telematics information is collected directly from a vehicle telemetry system of a vehicle; identifying one or more items of interest to the user by analyzing at least two of;
a past insurance activity of the user, the received telematics information, account information, and an insurance policy coverage associated with the user as an insurance policyholder;assigning a weighting to the one or more identified items of interest based on the analyzed past insurance activity and the received telematics information; generating a plurality of natural language IVR menu options, wherein one or more of the plurality of natural language IVR menu options corresponds to the one or more identified items of interest; in response to an incoming call to the IVR computing device, modifying an order of the plurality of natural language IVR menu options according to the weighting of an identified item of interest corresponding to the one or more of the plurality of natural language IVR menu options; transmitting, by the IVR computing device to a telecommunications device associated with the user, an automated IVR dialog prompting a verbal communication with the user, wherein the automated IVR dialog presents the plurality of natural language IVR menu options in the modified order.
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Specification