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Enterprise nervous system

  • US 10,580,079 B1
  • Filed: 06/23/2015
  • Issued: 03/03/2020
  • Est. Priority Date: 06/23/2015
  • Status: Active Grant
First Claim
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1. A method of using a vehicle telemetry system to modify an order of natural language IVR menu options generated by an interactive voice response (IVR) computing device, the method comprising:

  • receiving telematics information associated with a user, wherein the telematics information is collected directly from the vehicle telemetry system of a vehicle;

    identifying one or more items of interest to the user by analyzing at least two of;

    a past insurance activity of the user, the received telematics information, account information, and an insurance policy coverage associated with the user as an insurance policyholder;

    assigning, by the IVR computing device, a weighting to the one or more identified items of interest based on the analyzed past insurance activity and the received telematics information;

    generating, by the IVR computing device, a plurality of natural language IVR menu options, wherein one or more of the plurality of natural language IVR menu options corresponds to the one or more identified items of interest;

    in response to an incoming call to the IVR computing device, modifying an order of the plurality of natural language IVR menu options according to the weighting of an identified item of interest corresponding to the one or more of the plurality of natural language IVR menu options; and

    transmitting, by the IVR computing device to a telecommunications device associated with the user, an automated IVR dialog prompting a verbal communication with the user, wherein the automated IVR dialog presents the plurality of natural language IVR menu options in the modified order.

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