Tenant self-service troubleshooting for a multi-tenant identity and data security management cloud service
First Claim
1. A non-transitory computer readable medium having instructions stored thereon that, when executed by at least one processor, cause the processor to provide a cloud-based multi-tenant identity and access management system, the providing comprising:
- providing a user interface (UI) to a user corresponding to a first tenant of a plurality of tenants of the multi-tenant identity and access management system;
enabling diagnostics functionality for the first tenant based on a user input received via the UI, wherein the diagnostics functionality allows for the user to configure and receive diagnostics reports related to an identity-management service performed by the multi-tenant identity and access management system for the user, wherein the identity-management service comprises authenticating the user;
receiving a request for the identity-management service from the user;
accessing a microservice based on the request;
performing the identity-management service by the microservice;
collecting and recording diagnostics information during the performing of the identity-management service, the diagnostics information comprising problems associated with the identity-management service that are specific to the first tenant; and
displaying the diagnostics information to the user via the UI.
1 Assignment
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Accused Products
Abstract
A system provides cloud-based identity and access management. The system provides a user interface (“UI”) to a tenant of an identity-management service. The system enables diagnostics functionality for the tenant based on a user input received via the UI, where the diagnostics functionality allows for a user in the tenant to configure and receive diagnostics reports related to the identity-management service. The system then receives a request for the identity-management service, accesses a microservice based on the request, performs the identity-management service by the microservice, collects and records diagnostics information during the performing of the identity-management service, and displays the diagnostics information to the user via the UI.
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Citations
20 Claims
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1. A non-transitory computer readable medium having instructions stored thereon that, when executed by at least one processor, cause the processor to provide a cloud-based multi-tenant identity and access management system, the providing comprising:
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providing a user interface (UI) to a user corresponding to a first tenant of a plurality of tenants of the multi-tenant identity and access management system; enabling diagnostics functionality for the first tenant based on a user input received via the UI, wherein the diagnostics functionality allows for the user to configure and receive diagnostics reports related to an identity-management service performed by the multi-tenant identity and access management system for the user, wherein the identity-management service comprises authenticating the user; receiving a request for the identity-management service from the user; accessing a microservice based on the request; performing the identity-management service by the microservice; collecting and recording diagnostics information during the performing of the identity-management service, the diagnostics information comprising problems associated with the identity-management service that are specific to the first tenant; and displaying the diagnostics information to the user via the UI. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12)
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13. A method of operating a cloud-based multi-tenant identity and access management system, comprising:
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providing a user interface (UI) to a user corresponding to a first tenant of a plurality of tenants of the multi-tenant identity and access management system; enabling diagnostics functionality for the first tenant based on a user input received via the UI, wherein the diagnostics functionality allows for the user to configure and receive diagnostics reports related to an identity-management service performed by the multi-tenant identity and access management system for the user, wherein the identity-management service comprises authenticating the user; receiving a request for the identity-management service from the user; accessing a microservice based on the request; performing the identity-management service by the microservice; collecting and recording diagnostics information during the performing of the identity-management service, the diagnostics information comprising problems associated with the identity-management service that are specific to the first tenant; and displaying the diagnostics information to the user via the UI. - View Dependent Claims (14, 15, 16, 17, 18, 19)
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20. A cloud-based multi-tenant identity and access management system for cloud-based identity and access management, comprising:
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a providing module that provides a user interface (UI) to a user corresponding to a first tenant of a plurality of tenants of the multi-tenant identity and access management system; an enabling module that enables diagnostics functionality for the first tenant based on a user input received via the UI, wherein the diagnostics functionality allows for the user to configure and receive diagnostics reports related to an identity-management service performed by the multi-tenant identity and access management system for the user, wherein the identity-management service comprises authenticating the user; a receiving module that receives a request for the identity-management service; an accessing module that accesses a microservice based on the request; a performing module that performs the identity-management service by the microservice; a collecting and recording module that collects and records diagnostics information during the performing of the identity-management service, the diagnostics information comprising problems associated with the identity-management service that are specific to the first tenant; and a displaying module that displays the diagnostics information to the user via the UI.
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Specification