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Observation platform for using structured communications

  • US 10,586,199 B2
  • Filed: 05/14/2018
  • Issued: 03/10/2020
  • Est. Priority Date: 02/22/2011
  • Status: Active Grant
First Claim
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1. A method of observing users of communication devices, comprising:

  • recognizing, by a central computer system, a first user associated with a first communication device and a second user associated with a second communication device;

    observing, by said central computer system, a communication between said first communication device and said second communication device, wherein at least a portion of said communication is an audible communication;

    relaying, by said central computer system, said communication between said first communication device and said second communication device;

    identifying, by said central computer system, features of said communication; and

    making said features available for decision making purposes.

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