Observation platform for using structured communications
First Claim
1. A method of observing users of communication devices, comprising:
- recognizing, by a central computer system, a first user associated with a first communication device and a second user associated with a second communication device;
observing, by said central computer system, a communication between said first communication device and said second communication device, wherein at least a portion of said communication is an audible communication;
relaying, by said central computer system, said communication between said first communication device and said second communication device;
identifying, by said central computer system, features of said communication; and
making said features available for decision making purposes.
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Accused Products
Abstract
In a method of observing users of communication devices, a central computer system recognizes a first user associated with a first communication device and a second user associated with a second communication device. The central computer system observes a communication between the first communication device and the second communication device, wherein at least a portion of the communication is an audible communication. The central computer system relays the communication between the first communication device and the second communication device. The central computer system identifies features of the communication and makes the features available for decision making purposes.
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Citations
20 Claims
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1. A method of observing users of communication devices, comprising:
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recognizing, by a central computer system, a first user associated with a first communication device and a second user associated with a second communication device; observing, by said central computer system, a communication between said first communication device and said second communication device, wherein at least a portion of said communication is an audible communication; relaying, by said central computer system, said communication between said first communication device and said second communication device; identifying, by said central computer system, features of said communication; and making said features available for decision making purposes. - View Dependent Claims (2, 3, 4, 5, 6, 7)
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8. A non-transitory computer-usable storage medium having instructions embodied therein that when executed cause a computer system to perform a method of observing users of communication devices, said method comprising:
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receiving, by a central computer system, a communication from a first communication device associated with a first user to a second communication device associated with a second user; relaying, by said central computer system, said communication to said second communication device; observing, by said central computer system, said communication, wherein at least a portion of said communication is an audible communication; identifying, by said central computer system, features of said communication; and making said features available for decision making purposes. - View Dependent Claims (9, 10, 11, 12, 13, 14)
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15. A structured communications platform, said platform comprising:
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a first communication device associated with a first user and configured to send a signal, wherein a first characteristic of said signal corresponds to an audible source; a second communication device associated with a second user and configured to receive said signal; and a central computer system associated with said second communication device, said central computer system configured to; derive context information from said signal; observe said signal between said first communication device and said second communication device at said central computer system, wherein at least a portion of said signal is an audible communication; identify features of said signal, at said central computer system; and make said features available for decision making purposes. - View Dependent Claims (16, 17, 18, 19, 20)
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Specification