Facilitating diagnosis and correction of operational problems

• US 10,586,296 B2
• Filed: 08/12/2016
• Issued: 03/10/2020
• Est. Priority Date: 07/24/2009
• Status: Active Grant

• Current Assignee: Tutor Group Limited
• Original Assignee: Tutor Group Limited
• Inventors: Yang, Cheng-Ta
• Primary Examiner(s): Utama, Robert J
• Application Number:
  US15/236,377
• Publication Number:
  US 20160350888A1
• Time in Patent Office: 1,306 Days
• CPC Class Codes: G06Q 30/02 Marketing; Price estimation or determination; Fundraising
• CPC Class Codes: G06Q 50/20 Education
• CPC Class Codes: G09B 5/00 Electrically-operated educational appliances working with questions and answers G09B7/00; simulators G09B9/00; advertising or displaying in general G09F
• CPC Class Codes: G09B 5/02 with visual presentation of the material to be studied, e.g. using film strip
• CPC Class Codes: G09B 7/00 Electrically-operated teaching apparatus or devices working with questions and answers mechanically operated G09B3/00; computing arrangements G06F
• CPC Class Codes: H04L 43/065 related to network devices
• CPC Class Codes: H04L 65/1083 In-session procedures
• CPC Class Codes: H04L 65/403 Arrangements for multi-party communication, e.g. for conferences data switching systems for conference H04L12/18; arrangements for connecting several subscribers to a common circuit, i.e. affording conference facilities H04M3/56; television conferencing systems H04N7/15

Abstract

An online learning management system for monitoring and maintaining the operational integrity of online teaching groups consisting of users distributed across a network is disclosed. The system comprises a management interface coupled to a teaching group and a teaching module configured to identify user operational problems within the group and to remove a user when an operational problem is identified. The system further comprises a managing module that inserts the user into a managing area when the user is removed from the teaching group, facilitates diagnosis and correction of the operational problem, and returns the user to the group when the operational problem has been corrected. The system further comprises a personalized operation interface that disables the user'"'"'s connection to the group in response to the removal of the user from the group, and restores the user'"'"'s connection when the operational problem has been corrected.

Claims

1. An online learning management system for monitoring and maintaining operational integrity of online teaching groups comprising students and teachers distributed across a network, the system comprising:

a management interface coupled to at least one teaching group comprising users, the users comprising at least one student and one teacher;

a teaching module within the management interface comprising;

at least one processor; and

a memory storing processor-executable instructions, wherein the at least one processor is configured to implement the following operations upon executing the processor-executable instructions;

identifying user operational problems within the teaching group; and

removing a user from the teaching group when an operational problem of the user is identified;

a managing module, coupled to the management interface, comprising;

at least one processor; and

a memory storing processor-executable instructions, wherein the at least one processor is configured to implement the following operations upon executing the processor-executable instructions;

inserting the user into a test group managing area when the user is removed from the teaching group; and

facilitating diagnosis and correction of the operational problem and returning the user to the teaching group when the operational problem has been corrected;

a personalized operation interface, coupled to the teaching module, that stores and manages a connection of the user to the teaching group, wherein the personalized operation interface disables the connection of the user to the teaching group in response to the removal of the user from the teaching group when the operational problem is identified and further restores the connection of the user to the teaching group when the operational problem has been corrected and the managing module returns the user to the teaching group;

a monitoring interface, coupled to a monitoring module and a connection status storage module, the connection status storage module comprising;

at least one processor; and

a memory storing processor-executable instructions, wherein the at least one processor is configured to implement the following operations upon executing the processor-executable instructions;

monitoring a connection status of the user to the teaching group, the connection status comprising a status of the connection of the user to the teaching group;

storing connection status data of the user as a connection status record for searching, the connection status data comprising a user connection address, a time record of logging-in and logging-out, and an internet flow bandwidth; and

identifying the operational problem as taking place via the user or via a server of the management interface using the connection status data;

a video recording module, coupled to the personalized operation interface, comprising;

at least one processor; and

a memory storing processor-executable instructions, wherein the at least one processor is configured to implement the following operations upon executing the processor-executable instructions;

recording a teaching process of the teaching module via the personalized operation interface to form a recording file; and

an advertisement module, coupled to the video recording module, comprising;

at least one processor; and

a memory storing processor-executable instructions, wherein the at least one processor is configured to implement the following operations upon executing the processor-executable instructions;

determining advertisement data according to personal information settings of the user, the personal information settings of the user comprising special events; and

inserting the advertisement data into the recording file.

2. The system of claim 1, wherein the managing module receives a message from the personalized operation interface and wherein the at least one processor of the managing module is further configured to implement the operation of displaying the message on the management interface.

3. The system of claim 2, wherein the teaching module receives a message from the management interface and wherein the at least one processor of the teaching module is further configured to implement the operation of displaying the message on the personalized operation interface, the displaying the message on the personalized operation interface allowing for communication between an administrator and the user via the personalized operation interface and the management interface.

4. The system of claim 1, wherein the at least one processor of the teaching module is further configured to implement the operation of categorizing the personalized operation interface for a user as either a teacher'"'"'s operational interface or a student'"'"'s operational interface.

5. The system of claim 4, wherein input to the personalized operation interface from at least one of the teacher'"'"'s operational interface and the student'"'"'s operational interface is controlled by input operating authorization settings.

6. The system of claim 5, wherein the input operating authorization settings include a character input authorization, a sound input authorization, and an interaction input authorization.

7. The system of claim 1, wherein the personalized operation interface includes a status display area, a real-time communication area, an interaction display area, a video display area, and an interface function settings area.

8. The system of claim 7, wherein the interface function settings area includes a communication assistance function option which allows at least one of the following operations:

the student to report a problem with learning to the teacher;

the student or the teacher to report a problem with the interface to an administrator; and

the administrator to respond to the reported problem.

9. The system of claim 6, wherein the teacher has the ability to change the student'"'"'s input operating authorization settings via the teacher'"'"'s operational interface.

10. A computer-implemented method for monitoring and maintaining the operational integrity of online teaching groups comprising users, the users comprised of at least one student and at least one teacher distributed across a network, the method comprising:

storing and managing a connection of a user to a teaching group;

identifying user operational problems within the teaching group;

removing the user from the teaching group when an operational problem of the user is identified;

inserting the user into a test group managing area when the user is removed from the teaching group;

disabling the connection of the user to the teaching group in response to the removal of the user from the teaching group;

facilitating diagnosis and correction of the operational problem;

returning the user to the teaching group when the operational problem has been corrected;

restoring the connection of the user to the teaching group when then user has been returned to the teaching group;

monitoring a connection status of the user to the teaching group, the connection status comprising a status of the connection of the user to the teaching group;

storing connection status data of the user as a connection status record for searching, the connection status data comprising a user connection address, a time record of logging-in and logging-out, and an internet flow bandwidth;

identifying the operational problem as taking place via the user or via a server of the management interface using the connection status data;

recording a teaching process of a teaching module via a personalized operation interface to form a recording file;

determining advertisement data according to personal information settings of the user, the personal information settings of the user comprising events; and

inserting the advertisement data into the recording file.

11. The computer-implemented method of claim 10, further comprising receiving a message from a personalized operation interface and displaying the message on a management interface.

12. The computer-implemented method of claim 11, further comprising receiving a message from the management interface and displaying the message on the personalized operation interface, allowing for communication between an administrator and the user.

13. The computer-implemented method of claim 11, further comprising categorizing the personalized operation interface as either a teacher'"'"'s operational interface or a student'"'"'s operational interface.

14. The computer-implemented method of claim 13, further comprising controlling the input to the personalized operation interface by adjusting input operating authorization settings of at least one of the teacher'"'"'s operational interface and the student'"'"'s operational interface.

15. The computer-implemented method of claim 14, further comprising controlling the input to the personalized operation interface by adjusting at least one of the following in the input operating authorization settings:

a character input authorization, a sound input authorization, and an interaction input authorization.

16. The computer-implemented method of claim 10, further comprising displaying at least one of the following:

status information of the users, text messages provided by the users, and video images captured by the teacher.

17. The computer-implemented method of claim 13, further comprising allowing at least one of the following:

the student to report a problem with learning to the teacher, the student or the teacher to report a problem with the personalized operation interface to the administrator, and the administrator to respond to the reported problem.

18. The computer-implemented method of claim 10, further comprising changing the student'"'"'s input operating authorization settings via a teacher'"'"'s operational interface.

19. The computer-implemented method of claim 17, further comprising displaying a notification message from the teacher or the student, describing the reported problem.

20. The computer-implemented method of claim 10, further comprising retrieving connection status data of at least one user of the teaching group.