Customized response messages
First Claim
Patent Images
1. A computer-implemented method comprising:
- receiving an incoming communication request;
determining a relationship between an initiator of the incoming communication request and a recipient of the incoming communication request;
determining, based on a number of calendars for the recipient, an availability of the recipient; and
based on a determined unavailability of the recipient, generating a customized response message, which customized response message;
is based on the relationship between the initiator and recipient; and
indicates an estimated response time for the recipient based on the availability of the recipient as determined from the number of calendars for the recipient.
1 Assignment
0 Petitions
Accused Products
Abstract
Generation of customized response messages is described. According to the method, an incoming communication request is received and a relationship between an initiator of the communication request and a recipient of the communication request is determined. Based on a number of calendars for the recipient, an availability of the recipient is determined. When the recipient is unavailable, a customized response message is generated. The customized response message 1) is based on the relationship between the initiator and the recipient and 2) indicates an estimated response time for the recipient based on the availability of the recipient.
-
Citations
20 Claims
-
1. A computer-implemented method comprising:
-
receiving an incoming communication request; determining a relationship between an initiator of the incoming communication request and a recipient of the incoming communication request; determining, based on a number of calendars for the recipient, an availability of the recipient; and based on a determined unavailability of the recipient, generating a customized response message, which customized response message; is based on the relationship between the initiator and recipient; and indicates an estimated response time for the recipient based on the availability of the recipient as determined from the number of calendars for the recipient. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12)
-
-
13. A system comprising:
-
a communication unit to receive an incoming communication request; a database comprising relationship information between a number of users, wherein the number of users comprises an initiator of the communication request and a recipient of the communication request; a number of calendars for the number of users; a response controller to; based on a determined unavailability of the recipient, generate a customized response message, which customized response message; is based on the relationship between the initiator and the recipient; is based on historical interactions between the initiator and the recipient; has a vernacular and tone that match a historical vernacular and tone between the initiator and the recipient; and indicates an estimated response time for the recipient based on the availability of the recipient as determined from the number of calendars for the recipient. - View Dependent Claims (14, 15, 16, 17)
-
-
18. A computer program product, the computer program product comprising a computer readable storage medium having program instructions embodied therewith, the program instructions executable by a processor to cause the processor to:
-
receive an incoming communication request; determine a strength of a relationship between an initiator of the communication request and a recipient of the communication request based on; a quantity of previous correspondence; and a frequency of previous correspondence; determine a formal nature of the relationship between the initiator and the recipient based on; a type of previous correspondence; a time of day when previous correspondence were sent; a vernacular of previous correspondence; and profile information of the initiator; determine, based on a number of calendars for the recipient, an availability of the recipient; and based on a determined unavailability of the recipient, the strength of the relationship, and the formal nature of the relationship, generate a customized response message, which customized response message; is based on the relationship between the initiator and the recipient; is based on historical interactions between the initiator and the recipient; has a vernacular and tone that match a historical vernacular and tone between the initiator and the recipient; and indicates an estimated response time for the recipient based on; the availability of the recipient; and historical response times following a period of unavailability for the recipient. - View Dependent Claims (19, 20)
-
Specification