Information management cell health monitoring system

• US 10,599,527 B2
• Filed: 05/23/2017
• Issued: 03/24/2020
• Est. Priority Date: 03/29/2017
• Status: Active Grant

• Current Assignee: CommVault Systems Incorporated
• Original Assignee: CommVault Systems Incorporated
• Inventors: Dwarampudi, Bheemesh R, Kottomtharayil, Rajiv, Gokhale, Parag, Vibhor, Anand, Singh, Parminder, Cunningham, David M., Fasulo, Michael
• Primary Examiner(s): Gortayo, Dangelino N
• Application Number:
  US15/603,121
• Publication Number:
  US 20180285204A1
• Time in Patent Office: 1,036 Days
• Field of Search: 707705, 707609, 707827
• CPC Class Codes: G06F 11/1453 using de-duplication of the data
• CPC Class Codes: G06F 11/1464 for networked environments
• CPC Class Codes: G06F 11/1466 to make the backup process non-disruptive
• CPC Class Codes: G06F 11/1469 Backup restoration techniques
• CPC Class Codes: G06F 11/302 where the computing system component is a software system
• CPC Class Codes: G06F 11/3034 where the computing system component is a storage system, e.g. DASD based or network based digital input from or digital output to record carriers G06F3/06; digital recording or reproducing G11B20/18; for distributed storage of data in networks, e.g. transport arrangements for network file system [NFS], storage area networks [SAN] or network attached storage [NAS], H04L67/1097
• CPC Class Codes: G06F 11/3055 Monitoring arrangements for monitoring the status of the computing system or of the computing system component, e.g. monitoring if the computing system is on, off, available, not available error or fault processing without redundancy G06F11/0703; error detection or correction by redundancy in data representation G06F11/08; error detection or correction by redundancy in operation G06F11/14; error detection or correction by redundancy in hardware G06F11/16
• CPC Class Codes: G06F 16/116 Details of conversion of file system types or formats
• CPC Class Codes: G06F 16/182 Distributed file systems
• CPC Class Codes: G06F 16/188 Virtual file systems
• CPC Class Codes: G06F 16/25 Integrating or interfacing systems involving database management systems
• CPC Class Codes: G06F 16/27 Replication, distribution or synchronisation of data between databases or within a distributed database system; Distributed database system architectures therefor
• CPC Class Codes: G06F 21/6245 Protecting personal data, e.g. for financial or medical purposes
• CPC Class Codes: G06F 2201/84 Using snapshots, i.e. a logical point-in-time copy of the data
• CPC Class Codes: G06F 2201/865 Monitoring of software
• CPC Class Codes: G06N 20/00 Machine learning

Abstract

An information management cell health monitoring system is provided herein that can monitor one or more information management systems, identify any performance issues that are occurring within an information management system, and automatically, or in response to a user input, transmit an instruction to the information management system to execute a workflow to resolve the performance issue(s). For example, the information management cell health monitoring system receives operational data, secondary copy policies, and/or similar data from an information management cells via a network. The information management cell health monitoring system analyzes the received information to identify any issues. If an issue is detected, the information management cell health monitoring system retrieves workflows and determines whether any of the workflows can be used to resolve the detected issue. The information management cell health monitoring system transmits a workflow that resolves the detected issue to the information management system for execution.

Claims

1. An information management cell monitoring system for monitoring the health of one or more information management cells, the information management cell monitoring system comprising:

a computing device having one or more first hardware processors, wherein the computing device is associated with a first information management cell in the one or more information management cells; and

an information management cell health monitoring system in networked communication with the computing device, wherein the information management cell health monitoring system has one or more second hardware processors, wherein the information management cell health monitoring system is configured with first computer-executable instructions that, when executed, cause the information management cell health monitoring system to;

receive health data from the computing device via a network;

process the health data to identify a first issue, wherein the first issue indicates that a storage location for data backed up by the first information management cell is local to the first information management cell;

retrieve a plurality of workflows, where each workflow in the plurality of workflows comprises an instruction that is executable by the computing device;

compare the first issue with data associated with the plurality of workflows, wherein the data identifies one or more issues resolved by each of the plurality of workflows;

identify, based on the comparison, a first workflow in the plurality of workflows that, when executed by the computing device, causes the computing device to resolve the first issue by changing the storage location for data backed up by the first information management cell from a location local to the first information management cell to a remote location accessible by the first information management cell via the network; and

transmit a message to the computing device that, when received by the computing device, causes the computing device to execute the first workflow.

2. The information management cell monitoring system of claim 1, wherein the first computer-executable instructions, when executed, further cause the information management cell health monitoring system to transmit a notification to a user device via the network, wherein the notification comprises an identification of the first issue and a recommendation to instruct the computing device to execute the first workflow.

3. The information management cell monitoring system of claim 2, wherein the first computer-executable instructions, when executed, further cause the information management cell health monitoring system to process a second message received from the user device indicating that the recommendation to instruct the computing device to execute the first workflow is accepted.

4. The information management cell monitoring system of claim 3, wherein the first computer-executable instructions, when executed, further cause the information management cell health monitoring system to, in response to receiving the second message, transmit the message to the computing device that, when received by the computing device, causes the computing device to execute the first workflow.

5. The information management cell monitoring system of claim 1, wherein the first computer-executable instructions, when executed, further cause the information management cell health monitoring system to, in response to identifying the first workflow, transmit the message to the computing device that, when received by the computing device, causes the computing device to execute the first workflow.

6. The information management cell monitoring system of claim 1, wherein the health data comprises at least one of operational data of components in the first information management cell, a software version of an operating system running on the computing device, or a storage policy of the first information management cell.

7. The information management cell monitoring system of claim 1, wherein the first computer-executable instructions, when executed, further cause the information management cell health monitoring system to:

retrieve second health data corresponding to a second information management cell in the one or more information management cells; and

process the health data and the second health data to identify the first issue.

8. The information management cell monitoring system of claim 1, wherein the first computer-executable instructions, when executed, further cause the information management cell health monitoring system to:

retrieve second health data corresponding to health data associated with the first information management cell received prior to the health data; and

process the health data and the second health data to identify the first issue.

9. The information management cell monitoring system of claim 1, wherein the first computer-executable instructions, when executed, further cause the information management cell health monitoring system to train a machine learning model based on a plurality of second issues and a plurality of second instructions that are each executed to resolve one of the plurality of second issues.

10. The information management cell monitoring system of claim 9, wherein the first computer-executable instructions, when executed, further cause the information management cell health monitoring system to:

apply the first issue as an input to the machine learning model; and

identify the first workflow based on an output of the machine learning model.

11. A computer-implemented method for monitoring the health of one or more information management cells, the computer-implemented method comprising:

receiving health data from a computing device via a network, wherein the computing device is associated with a first information management cell in the one or more information management cells;

processing the health data to identify a first issue, wherein the first issue indicates that a storage location for data backed up by the first information management cell is local to the first information management cell;

retrieving a plurality of workflows, where each workflow in the plurality of workflows comprises an instruction that is executable by the computing device;

comparing the first issue with data associated with the plurality of workflows, wherein the data identifies one or more issues resolved by individual workflows in the plurality;

identifying, based on the comparing, a first workflow in the plurality of workflows that, when executed by the computing device, causes the computing device to resolve the first issue by changing the storage location for data backed up by the first information management cell from a location local to the first information management cell to a remote location accessible by the first information management cell via the network; and

transmitting a message to the computing device that, when received by the computing device, causes the computing device to execute the first workflow.

12. The computer-implemented method of claim 11, further comprising transmitting a notification to a user device via the network, wherein the notification comprises an identification of the first issue and a recommendation to instruct the computing device to execute the first workflow.

13. The computer-implemented method of claim 12, wherein transmitting a message to the computing device that, when received by the computing device, causes the computing device to execute the first workflow further comprises processing a second message received from the user device indicating that the recommendation to instruct the computing device to execute the first workflow is accepted.

14. The computer-implemented method of claim 13, wherein transmitting a message to the computing device that, when received by the computing device, causes the computing device to execute the first workflow further comprises, in response to receiving the second message, transmitting the message to the computing device that, when received by the computing device, causes the computing device to execute the first workflow.

15. The computer-implemented method of claim 11, wherein transmitting a message to the computing device that, when received by the computing device, causes the computing device to execute the first workflow further comprises, in response to identifying the first workflow, transmitting the message to the computing device that, when received by the computing device, causes the computing device to execute the first workflow.

16. The computer-implemented method of claim 11, wherein the health data comprises at least one of operational data of components in the first information management cell, a software version of an operating system running on the computing device, or a storage policy of the first information management cell.

17. The computer-implemented method of claim 11, wherein processing the health data to identify a first issue corresponding to a computing performance of the computing device further comprises:

retrieving second health data corresponding to a second information management cell in the one or more information management cells; and

processing the health data and the second health data to identify the first issue.

18. The computer-implemented method of claim 11, wherein processing the health data to identify a first issue corresponding to a computing performance of the computing device further comprises:

retrieving second health data corresponding to health data associated with the first information management cell received prior to the health data; and

processing the health data and the second health data to identify the first issue.

19. The computer-implemented method of claim 11, further comprising training a machine learning model based on a plurality of second issues and a plurality of second instructions that are each executed to resolve one of the plurality of second issues.

20. The computer-implemented method of claim 19, further comprising:

applying the first issue as an input to the machine learning model; and

identifying the first workflow based on an output of the machine learning model.