Assistance on the go
First Claim
1. A system for a roadside assistance provider comprising:
- a mobile application executing on a mobile device having at least one processor, wherein, after occurrence of a roadside event to a vehicle, the mobile application receives a roadside assistance request from a user, wherein the roadside assistance request is received through the mobile device; and
a telematics device that provides telematics information to the mobile application,wherein the mobile application determines a time to travel utilizing the telematics information, the roadside assistance request, and a set of roadside assistance provider information for a plurality of roadside assistance providers, wherein the time to travel utilizes route information and traffic information,wherein the mobile application receives a roadside assistance order from the user that includes a selected roadside assistance provider based on a shortest time to travel,wherein the mobile application transmits the roadside assistance order to the selected roadside assistance provider and receives confirmation of the roadside assistance order from the selected roadside assistance provider and further wherein the mobile application receives a set of tracking information for the selected roadside assistance provider, wherein the set of tracking information includes location, velocity, route, time to travel, and destination of the selected roadside assistance provider.
1 Assignment
0 Petitions
Accused Products
Abstract
A mobile computerized apparatus or method configured to coordinate towing facilities and roadside assistance providers and their available capacity to tow and provide roadside assistance and match users with those towing facilities and roadside assistance providers is disclosed. The apparatus or method may be configured to consider the following factors in matching the towing facilities/roadside assistance providers and users: (a) availability of nearby towing facilities; (b) telematics information from the vehicle to assist with the diagnosis/repairs; (c) preset preferences of the user; (d) insurance information (such as the type of the vehicle the user has and the user'"'"'s home address); and (e) the capabilities of the towing facility.
134 Citations
20 Claims
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1. A system for a roadside assistance provider comprising:
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a mobile application executing on a mobile device having at least one processor, wherein, after occurrence of a roadside event to a vehicle, the mobile application receives a roadside assistance request from a user, wherein the roadside assistance request is received through the mobile device; and a telematics device that provides telematics information to the mobile application, wherein the mobile application determines a time to travel utilizing the telematics information, the roadside assistance request, and a set of roadside assistance provider information for a plurality of roadside assistance providers, wherein the time to travel utilizes route information and traffic information, wherein the mobile application receives a roadside assistance order from the user that includes a selected roadside assistance provider based on a shortest time to travel, wherein the mobile application transmits the roadside assistance order to the selected roadside assistance provider and receives confirmation of the roadside assistance order from the selected roadside assistance provider and further wherein the mobile application receives a set of tracking information for the selected roadside assistance provider, wherein the set of tracking information includes location, velocity, route, time to travel, and destination of the selected roadside assistance provider. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 16)
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9. A roadside assistance system for a roadside assistance provider comprising:
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a mobile device related to an electronic membership card, wherein, after occurrence of a roadside event to a vehicle, the mobile device receives input related to the electronic membership card and the electronic membership card includes a set of membership information associated with the vehicle received from a data store and further wherein the set of membership information includes roadside assistance services available to the vehicle to remedy the roadside event; a mobile application executing on the mobile device having at least one processor, wherein the mobile application receives a roadside assistance request from a user; and a telematics device that provides telematics information to the mobile application and the roadside assistance system, wherein the mobile application and the roadside assistance system determines a time to travel utilizing the telematics information and the roadside assistance request, wherein the time to travel utilizes route information and traffic information, wherein the mobile application and the roadside assistance system provides a selected roadside assistance provider and a set of roadside assistance provider information based on a shortest time to travel, wherein the mobile application and the roadside assistance system receives a roadside assistance order from the user and transmits the roadside assistance order to the selected roadside assistance provider and further wherein the mobile application and the roadside assistance system provides an electronic payment to the selected roadside assistance provider for the roadside assistance order to the selected roadside assistance provider. - View Dependent Claims (10, 11, 12, 13, 14)
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15. A roadside assistance service system comprising:
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a mobile application executing on a mobile device having at least one processor, wherein the mobile application, after occurrence of a roadside event to a vehicle, receives a roadside assistance request from a user, and further wherein the mobile device retrieves from a data store membership information associated with the vehicle, where the membership information includes roadside assistance services available to the vehicle to remedy the roadside event the mobile application receives input at the mobile device related to an electronic membership card and the membership information associated with the vehicle; and a telematics device connected to the that provides telematics information to the mobile application, wherein the mobile application determines a time to travel utilizing the telematics information and the roadside assistance request, wherein the time to travel utilizes route information and traffic information, wherein the mobile application receives a roadside assistance order automatically selected based on a roadside assistance provider with a shortest time to travel, wherein the roadside assistance order includes a selected roadside assistance provider and a set of roadside assistance provider information and further wherein the mobile application transmits the roadside assistance order to the selected roadside assistance provider and provides an electronic payment to the selected roadside assistance provider for the roadside assistance order. - View Dependent Claims (17, 18, 19, 20)
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Specification