Third party monitoring of activity within a monitoring platform
First Claim
1. A monitoring environment for monitoring a plurality of communications, the monitoring environment comprising:
- a controlled environment configured to provide the plurality of communications between a plurality of insider persons within the controlled environment and a plurality of outsider persons within a plurality of uncontrolled environments remote from the controlled environment; and
a monitoring platform configured to;
monitor a percentage of the plurality of communications as prescribed by local, state, or national governing authorities, the percentage of the plurality of communications being less than all the plurality of communications provided by the controlled environment,schedule a monitoring person from among a plurality of monitoring persons to monitor a communication from among the percentage of the plurality of communications, andinstruct the monitoring person to perform a task to verify the monitoring person is monitoring the communication.
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Accused Products
Abstract
The present disclosure describes a monitoring environment that monitors an activity for activity that may be indicative of being prohibited by the local, the state, and/or the national governing authorities, namely suspicious activity, or activity that is prohibited by the local, the state, and/or the national governing authorities, namely prohibited activity. The monitoring environment verifies the activity is actually being monitored within the monitoring environment. The verification can require one or more monitoring persons monitoring the activity to perform one or more tasks to verify their attentiveness in monitoring the activity. The one or more tasks can be as simple as activating a checkbox or providing a code or an electronic signature to provide some examples, although more complicated tasks, such as a biometric verification such as a retinal, a facial, and/or a voice verification to provide some examples, are possible as will be recognized by those skilled in the relevant art(s) without departing from the spirit and scope of the present disclosure.
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Citations
23 Claims
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1. A monitoring environment for monitoring a plurality of communications, the monitoring environment comprising:
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a controlled environment configured to provide the plurality of communications between a plurality of insider persons within the controlled environment and a plurality of outsider persons within a plurality of uncontrolled environments remote from the controlled environment; and a monitoring platform configured to; monitor a percentage of the plurality of communications as prescribed by local, state, or national governing authorities, the percentage of the plurality of communications being less than all the plurality of communications provided by the controlled environment, schedule a monitoring person from among a plurality of monitoring persons to monitor a communication from among the percentage of the plurality of communications, and instruct the monitoring person to perform a task to verify the monitoring person is monitoring the communication. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8)
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9. A monitoring platform for monitoring a plurality of communications between a plurality of insider persons within a controlled environment and a plurality of outsider persons within a plurality of uncontrolled environments remote from the controlled environment, the monitoring platform comprising:
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a memory configured to store instructions for monitoring a percentage of the plurality of communications as prescribed by local, state, or national governing authorities, the percentage of the plurality of communications being less than all the plurality of communications provided by the controlled environment; and a processor, configured to execute the instructions, the instructions, when executed by the processor, configuring the processor to; schedule a monitoring station from among a plurality of monitoring stations to monitor a communication from among the percentage of the plurality of communications, and cause the monitoring station to instruct a monitoring person from a plurality of monitoring persons associated with the monitoring station to perform a task to verify the monitoring person is monitoring the communication. - View Dependent Claims (10, 11, 12, 13, 14, 15, 16)
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17. A method for monitoring a plurality of communications, the method comprising:
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scheduling a monitoring person from among a plurality of monitoring persons to monitor a communication from among a percentage of the plurality of communications between a plurality of insider persons within a controlled environment and a plurality of outsider persons within a plurality of uncontrolled environments remote from the controlled environment, wherein the percentage of the plurality of communications is prescribed by local, state, or national governing authorities and is less than all the plurality of communications provided by the controlled environment; and instructing the monitoring person to perform a task to verify the monitoring person is monitoring the communication. - View Dependent Claims (18, 19, 20, 21, 22, 23)
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Specification