Apparatuses, methods and systems for a digital conversation management platform

• US 10,607,140 B2
• Filed: 09/20/2017
• Issued: 03/31/2020
• Est. Priority Date: 01/25/2010
• Status: Active Grant

• Current Assignee: Newvaluexchange Ltd
• Original Assignee: Newvaluexchange Ltd
• Inventors: Jerram, Andrew Peter Nelson, McMahon, Frederick Francis
• Primary Examiner(s): Wong, Lut
• Application Number:
  US15/710,781
• Publication Number:
  US 20180025275A1
• Time in Patent Office: 923 Days
• Field of Search: 706 45
• CPC Class Codes: G06N 5/02 Knowledge representation; Symbolic representation
• CPC Class Codes: G06N 5/022 Knowledge engineering; Knowledge acquisition
• CPC Class Codes: G06N 5/04 Inference or reasoning models
• CPC Class Codes: G06Q 30/02 Marketing; Price estimation or determination; Fundraising
• CPC Class Codes: G06Q 30/0203 Market surveys; Market polls
• CPC Class Codes: G06Q 30/0251 Targeted advertisements
• CPC Class Codes: G06Q 30/0256 User search
• CPC Class Codes: G06Q 30/0277 Online advertisement
• CPC Class Codes: G06Q 40/04 Trading; Exchange, e.g. stocks, commodities, derivatives or currency exchange
• CPC Class Codes: G10L 13/00 Speech synthesis; Text to speech systems
• CPC Class Codes: G10L 15/08 Speech classification or search
• CPC Class Codes: G10L 2015/088 Word spotting
• CPC Class Codes: G10L 25/27 characterised by the analysis technique
• CPC Class Codes: G10L 25/48 specially adapted for particular use
• CPC Class Codes: G11B 20/10527 Audio or video recording; Data buffering arrangements G11B20/12 - G11B20/18 take precedence
• CPC Class Codes: G11B 2020/10537 Audio or video recording

Abstract

The APPARATUSES, METHODS AND SYSTEMS FOR A DIGITAL CONVERSATION MANAGEMENT PLATFORM (“DCM-Platform”) transforms digital dialogue from consumers, client demands and, Internet search inputs via DCM-Platform components into tradable digital assets, and client needs based artificial intelligence campaign plan outputs. In one implementation, The DCM-Platform may capture and examine conversations between individuals and artificial intelligence conversation agents. These agents may be viewed as assets. One can measure the value and performance of these agents by assessing their performance and ability to generate revenue from prolonging conversations and/or ability to effect sales through conversations with individuals.

Claims

1. A processor-implemented digital conversation generation apparatus, comprising:

a memory;

a component collection stored in the memory;

a processor disposed in communication with the memory,

wherein the processor issues instructions from the component collection in the memory, to;

instantiate a processor-implemented dialogue agent, wherein the dialogue agent is configured to engage in dialogue automatically itself;

obtain a recording of a first non-scripted user dialogue segment from a user as part of a conversational dialogue, wherein the first non-scripted user dialogue segment is a subportion of the conversational dialogue;

provide a first response to the first non-scripted user dialogue segment with at least a first dialogue response segment;

obtain a recording of a second user dialogue segment from the user, wherein the second user dialogue segment is a subportion of the conversational dialogue;

provide a second response to the second user dialogue segment with at least a second dialogue response segment, wherein the first and second dialogue response segments are contextually connected to maintain continuity of the conversational dialogue of the first non-scripted and second user dialog segments from the user;

retrieve the conversational dialogue between the user and the dialogue agent;

allocate a value to each dialogue segment of the conversational dialogue;

determine a value for the conversational dialogue at least based on the allocated value to each dialogue segment of the conversational dialogue; and

provide the conversational dialogue and allocated value for transaction.

2. The apparatus of claim 1, wherein any of the following is recorded:

the transaction, a dialogue segment, a dialogue response segment, and the conversational dialogue.

3. The apparatus of claim 1:

wherein the user is any of;

another computer system, another dialogue agent, a bot, and an interactive user;

wherein the allocated value for transaction is any of;

the allocated value to at least one dialogue segment;

the determined value for the conversational dialogue; and

the allocated value to at least one dialogue segment and the determined value for the conversational dialogue; and

wherein the provision of the conversational dialogue includes any of;

at least one dialogue segment;

at least one dialogue response segment;

an overall conversational dialogue;

at least one dialogue segment and at least one dialogue response segment.

4. The apparatus of claim 1:

wherein the allocation of a value to the conversational dialogue includes detection of a keyword;

wherein the provision of the conversational dialogue and allocated value for transaction is to any of;

an application,

a transaction processor,

a transaction provider,

a transaction,

a product processor,

a product provider,

a product,

a product transaction processor,

a product transaction provider,

a product transaction,

a services processor,

a services provider,

services,

a services transaction processor,

a services transaction provider,

a services transaction,

an ad distribution network,

an ad distribution network transaction processor,

an ad distribution network provider,

an ad distribution network transaction,

a subscription product processor,

a subscription product provider,

a subscription product,

a subscription services processor,

a subscription services provider,

a subscription service,

an option transaction processor,

an option transaction provider, and

an option transaction.

5. The apparatus of claim 1, wherein provision of the response is an alternate rejoinder to the user to obtain further information if a dialogue segment fails.

6. The apparatus of claim 1 wherein a dialogue segment is derived from any of:

a speech-to-text source, and a textual source; and

further, comprising;

providing an initial dialogue prompt segment to a user for the obtaining the recording of a first non-scripted user dialogue segment from the user.

7. The apparatus of claim 1, further comprising:

orchestrate any of;

advertisements, add on services, applications, bots, conditional execution of parameters, contracts, events, fund transfers, maintenance, subscriptions, transactions, updates, web services, widgets.

8. A digital conversation generation non-transitory medium, comprising:

stored processor executable instructions to;

instantiate a processor-implemented dialogue agent;

obtain a recording of a first non-scripted user dialogue segment from a user as part of a conversational dialogue, wherein the first non-scripted user dialogue segment is a subportion of the conversational dialogue;

provide a first response to the first non-scripted user dialogue segment with at least a first dialogue response segment;

obtain a recording of a second user dialogue segment from the user, wherein the second user dialogue segment is a subportion of the conversational dialogue;

provide a second response to the second user dialogue segment with at least a second dialogue response segment, wherein the first and second dialogue response segments are contextually connected to maintain continuity of the conversational dialogue of the first non-scripted and second user dialog segments from the user;

retrieve the conversational dialogue between the user and the dialogue agent;

allocate a value to each dialogue segment of the conversational dialogue;

determine a value for the conversational dialogue at least based on the allocated value to each dialogue segment of the conversational dialogue; and

provide the conversational dialogue and allocated value for transaction.

9. The medium of claim 8, wherein any of the following is recorded:

the transaction, a dialogue segment, a dialogue response segment, and the conversational dialogue.

10. The medium of claim 8:

wherein the user is any of;

another computer system, another dialogue agent, a bot, and an interactive user;

wherein the allocated value for transaction is any of;

the allocated value to at least one dialogue segment;

the determined value for the conversational dialogue; and

the allocated value to at least one dialogue segment and the determined value for the conversational dialogue; and

wherein the provision of the conversational dialogue includes any of;

at least one dialogue segment;

at least one dialogue response segment;

an overall conversational dialogue;

at least one dialogue segment and at least one dialogue response segment.

11. The medium of claim 8:

wherein the allocation of a value to the conversational dialogue includes detection of a keyword;

wherein the provision of the conversational dialogue and allocated value for transaction is to any of;

an application,

a transaction processor,

a transaction provider,

a transaction,

a product processor,

a product provider,

a product,

a product transaction processor,

a product transaction provider,

a product transaction,

a services processor,

a services provider,

services,

a services transaction processor,

a services transaction provider,

a services transaction,

an ad distribution network,

an ad distribution network transaction processor,

an ad distribution network provider,

an ad distribution network transaction,

a subscription product processor,

a subscription product provider,

a subscription product,

a subscription services processor,

a subscription services provider,

a subscription service,

an option transaction processor,

an option transaction provider, and

an option transaction.

12. The medium of claim 8, wherein provision of the response is an alternate rejoinder to the user to obtain further information if a dialogue segment fails.

13. The medium of claim 8 wherein a dialogue segment is derived from any of:

a speech-to-text source, and a textual source; and

further, comprising;

providing an initial dialogue prompt segment to a user for the obtaining the recording of a first non-scripted user dialogue segment from the user.

14. The medium of claim 8, further comprising:

orchestrate any of;

advertisements, add on services, applications, bots, conditional execution of parameters, contracts, events, fund transfers, maintenance, subscriptions, transactions, updates, web services, widgets.

15. A processor-implemented digital conversation generation system, comprising:

means to instantiate a processor-implemented dialogue agent;

means to obtain a recording of a first non-scripted user dialogue segment from a user as part of a conversational dialogue, wherein the first non-scripted user dialogue segment is a subportion of the conversational dialogue;

means to provide a first response to the first non-scripted user dialogue segment with at least a first dialogue response segment;

means to obtain a recording of a second user dialogue segment from the user, wherein the second user dialogue segment is a subportion of the conversational dialogue;

means to provide a second response to the second user dialogue segment with at least a second dialogue response segment, wherein the first and second dialogue response segments are contextually connected to maintain continuity of the conversational dialogue of the first non-scripted and second user dialog segments from the user;

means to retrieve the conversational dialogue between the user and the dialogue agent;

means to allocate a value to each dialogue segment of the conversational dialogue;

means to determine a value for the conversational dialogue at least based on the allocated value to each dialogue segment of the conversational dialogue; and

means to provide the conversational dialogue and allocated value for transaction.

16. The system of claim 15, wherein any of the following is recorded:

the transaction, a dialogue segment, a dialogue response segment, and the conversational dialogue.

17. The system of claim 15:

wherein the user is any of;

another computer system, another dialogue agent, a bot, and an interactive user;

wherein the allocated value for transaction is any of;

the allocated value to at least one dialogue segment;

the determined value for the conversational dialogue; and

the allocated value to at least one dialogue segment and the determined value for the conversational dialogue; and

wherein the provision of the conversational dialogue includes any of;

at least one dialogue segment;

at least one dialogue response segment;

an overall conversational dialogue;

at least one dialogue segment and at least one dialogue response segment.

18. The system of claim 15:

wherein the allocation of a value to the conversational dialogue includes detection of a keyword;

wherein the provision of the conversational dialogue and allocated value for transaction is to any of;

an application,

a transaction processor,

a transaction provider,

a transaction,

a product processor,

a product provider,

a product,

a product transaction processor,

a product transaction provider,

a product transaction,

a services processor,

a services provider,

services,

a services transaction processor,

a services transaction provider,

a services transaction,

an ad distribution network,

an ad distribution network transaction processor,

an ad distribution network provider,

an ad distribution network transaction,

a subscription product processor,

a subscription product provider,

a subscription product,

a subscription services processor,

a subscription services provider,

a subscription service,

an option transaction processor,

an option transaction provider, and

an option transaction.

19. The system of claim 15, wherein provision of the response is an alternate rejoinder to the user to obtain further information if a dialogue segment fails.

20. The system of claim 15 wherein a dialogue segment is derived from any of:

a speech-to-text source, and a textual source; and

further, comprising;

providing an initial dialogue prompt segment to a user for the obtaining the recording of a first non-scripted user dialogue segment from the user.

21. The system of claim 15, further comprising:

means to orchestrate any of;

advertisements, add on services, applications, bots, conditional execution of parameters, contracts, events, fund transfers, maintenance, subscriptions, transactions, updates, web services, widgets.

22. A processor-implemented digital conversation generation method, comprising:

instantiating a processor-implemented dialogue agent;

obtaining a recording of a first non-scripted user dialogue segment from a user as part of a conversational dialogue, wherein the first non-scripted user dialogue segment is a subportion of the conversational dialogue;

providing a first response to the first non-scripted user dialogue segment with at least a first dialogue response segment;

obtaining a recording of a second user dialogue segment from the user, wherein the second user dialogue segment is a subportion of the conversational dialogue;

providing a second response to the second user dialogue segment with at least a second dialogue response segment, wherein the first and second dialogue response segments are contextually connected to maintain continuity of the conversational dialogue of the first non-scripted and second user dialog segments from the user;

retrieving the conversational dialogue between the user and the dialogue agent;

allocating a value to each dialogue segment of the conversational dialogue;

determining a value for the conversational dialogue at least based on the allocated value to each dialogue segment of the conversational dialogue; and

providing the conversational dialogue and allocated value for transaction.

23. The method of claim 22, wherein any of the following is recorded:

the transaction, a dialogue segment, a dialogue response segment, and the conversational dialogue.

24. The method of claim 22:

wherein the user is any of;

another computer system, another dialogue agent, a bot, and an interactive user;

wherein the allocated value for transaction is any of;

the allocated value to at least one dialogue segment;

the determined value for the conversational dialogue; and

the allocated value to at least one dialogue segment and the determined value for the conversational dialogue; and

wherein the provision of the conversational dialogue includes any of;

at least one dialogue segment;

at least one dialogue response segment;

an overall conversational dialogue;

at least one dialogue segment and at least one dialogue response segment.

25. The method of claim 22

wherein the allocation of a value to the conversational dialogue includes detection of a keyword;

wherein the provision of the conversational dialogue and allocated value for transaction is to any of;

an application,

a transaction processor,

a transaction provider,

a transaction,

a product processor,

a product provider,

a product,

a product transaction processor,

a product transaction provider,

a product transaction,

a services processor,

a services provider,

services,

a services transaction processor,

a services transaction provider,

a services transaction,

an ad distribution network,

an ad distribution network transaction processor,

an ad distribution network provider,

an ad distribution network transaction,

a subscription product processor,

a subscription product provider,

a subscription product,

a subscription services processor,

a subscription services provider,

a subscription service,

an option transaction processor,

an option transaction provider, and

an option transaction.

26. The method of claim 22, wherein provision of the response is an alternate rejoinder to the user to obtain further information if a dialogue segment fails.

27. The method of claim 22 wherein a dialogue segment is derived from any of:

a speech-to-text source, and a textual source; and

further, comprising;

providing an initial dialogue prompt segment to a user for the obtaining the recording of a first non-scripted user dialogue segment from the user.

28. The method of claim 22, further comprising:

orchestrating any of;

advertisements, add on services, applications, bots, conditional execution of parameters, contracts, events, fund transfers, maintenance, subscriptions, transactions, updates, web services, widgets.