Apparatuses, methods and systems for a digital conversation management platform

• US 10,607,141 B2
• Filed: 09/20/2017
• Issued: 03/31/2020
• Est. Priority Date: 01/25/2010
• Status: Active Grant

• Current Assignee: Newvaluexchange Ltd
• Original Assignee: Newvaluexchange Ltd
• Inventors: Jerram, Andrew Peter Nelson, McMahon, Frederick Francis
• Primary Examiner(s): Wong, Lut
• Application Number:
  US15/710,790
• Publication Number:
  US 20180046923A1
• Time in Patent Office: 923 Days
• Field of Search: 706 45
• CPC Class Codes: G06N 5/02 Knowledge representation; Symbolic representation
• CPC Class Codes: G06N 5/022 Knowledge engineering; Knowledge acquisition
• CPC Class Codes: G06N 5/04 Inference or reasoning models
• CPC Class Codes: G06Q 30/02 Marketing; Price estimation or determination; Fundraising
• CPC Class Codes: G06Q 30/0203 Market surveys; Market polls
• CPC Class Codes: G06Q 30/0251 Targeted advertisements
• CPC Class Codes: G06Q 30/0256 User search
• CPC Class Codes: G06Q 30/0277 Online advertisement
• CPC Class Codes: G06Q 40/04 Trading; Exchange, e.g. stocks, commodities, derivatives or currency exchange
• CPC Class Codes: G10L 13/00 Speech synthesis; Text to speech systems
• CPC Class Codes: G10L 15/08 Speech classification or search
• CPC Class Codes: G10L 2015/088 Word spotting
• CPC Class Codes: G10L 25/27 characterised by the analysis technique
• CPC Class Codes: G10L 25/48 specially adapted for particular use
• CPC Class Codes: G11B 20/10527 Audio or video recording; Data buffering arrangements G11B20/12 - G11B20/18 take precedence
• CPC Class Codes: G11B 2020/10537 Audio or video recording

Abstract

The APPARATUSES, METHODS AND SYSTEMS FOR A DIGITAL CONVERSATION MANAGEMENT PLATFORM (“DCM-Platform”) transforms digital dialogue from consumers, client demands and, Internet search inputs via DCM-Platform components into tradable digital assets, and client needs based artificial intelligence campaign plan outputs. In one implementation, The DCM-Platform may capture and examine conversations between individuals and artificial intelligence conversation agents. These agents may be viewed as assets. One can measure the value and performance of these agents by assessing their performance and ability to generate revenue from prolonging conversations and/or ability to effect sales through conversations with individuals.

Claims

1. A processor-implemented digital conversation generation apparatus, comprising:

a memory;

a processor disposed in communication with the memory,

wherein the processor issues instructions from the memory to;

obtain a recording of a first non-scripted user dialogue segment from a user, wherein the first non-scripted user dialogue segment is a subportion of a conversational dialogue;

provide a first response to the first non-scripted user dialogue segment with at least a first dialogue response segment;

obtain a recording of a second user dialogue segment from the user, wherein the second user dialogue segment is a subportion of the conversational dialogue;

provide a second response to the second user dialogue segment with at least a second dialogue response segment, wherein the first and the second dialogue response segments are contextually connected to maintain continuity of the conversational dialogue of the first non-scripted and second user dialog segment from the user;

allocate a value to the conversational dialogue;

provide a dialogue asset for transaction, wherein the dialogue asset is any of;

the allocated value;

the conversational dialogue; and

the allocated value and the conversational dialogue.

2. The apparatus of claim 1:

wherein the allocation of value to the conversational dialogue is instead any of;

allocating a value to each dialogue segment,

allocating a value to each dialogue response segment,

allocating a value to each dialogue segment and to each dialogue response segment,

allocating a value to each dialogue segment and to the conversational dialogue,

allocating a value to each dialogue response segment and to the conversational dialogue, and

allocating a value to each dialogue segment, to each dialogue response segment, and to the conversational dialogue;

wherein the allocation of a value to the conversational dialogue includes detection of a keyword; and

wherein the provision of the conversational dialogue includes any of;

at least one dialogue segment;

at least one dialogue response segment;

an overall conversational dialogue;

at least one dialogue segment and at least one dialogue response segment.

3. The apparatus of claim 2, wherein the provision of the conversational dialogue and allocated value for transaction is to any of:

an application

a transaction processor,

a transaction provider,

a transaction,

a product processor,

a product provider,

a product,

a product transaction processor,

a product transaction provider,

a product transaction,

a services processor,

a services provider,

services,

a services transaction processor,

a services transaction provider,

a services transaction,

an ad distribution network,

an ad distribution network transaction processor,

an ad distribution network provider,

an ad distribution network transaction,

a subscription product processor,

a subscription product provider,

a subscription product,

a subscription services processor,

a subscription services provider,

a subscription service,

an option transaction processor,

an option transaction provider, and

an option transaction.

4. The apparatus of claim 1, wherein any of the following is recorded:

the transaction, a dialogue segment, a dialogue response segment, and the conversational dialogue.

5. The apparatus of claim 1, wherein the user is any of:

any of;

another computer system, another dialogue agent, a bot, and an interactive user.

6. The apparatus of claim 1, wherein provision of the response is an alternate rejoinder to the user to obtain further information if a dialogue segment fails.

7. The apparatus of claim 1 wherein a dialogue segment is derived from any of:

a speech-to-text source, and a textual source; and

further, comprising;

providing an initial dialogue prompt segment to a user for the obtaining the recording of a first non-scripted user dialogue segment from the user.

8. The apparatus of claim 1, further comprising:

orchestrate any of;

advertisements, add on services, applications, bots, conditional execution of parameters, contracts, events, fund transfers, maintenance, subscriptions, transactions, updates, web services, widgets.

9. A digital conversation generation non-transitory medium, comprising:

stored processor executable instructions to;

obtain a recording of a first non-scripted user dialogue segment from a user, wherein the first non-scripted user dialogue segment is a subportion of a conversational dialogue;

provide a first response to the first non-scripted user dialogue segment from the user with an at least a first dialogue response segment;

obtain a recording of a second user dialogue segment from the user, wherein the second user dialogue segment is a subportion of the conversational dialogue;

provide a second response to the second user dialogue segment with at least a second dialogue response segment wherein the first and second dialogue response segment are contextually connected to maintain continuity of the conversational dialogue of the first non-scripted and second user dialogue segment from the user;

allocate a value to the conversational dialogue;

provide a dialogue asset for transaction, wherein the dialogue asset is any of;

the allocated value;

the conversational dialogue; and

the allocated value and the conversational dialogue.

10. The medium of claim 9:

wherein the allocation of value to the conversational dialogue is instead any of;

allocating a value to each dialogue segment,

allocating a value to each dialogue response segment,

allocating a value to each dialogue segment and to each dialogue response segment,

allocating a value to each dialogue segment and to the conversational dialogue,

allocating a value to each dialogue response segment and to the conversational dialogue, and

allocating a value to each dialogue segment, to each dialogue response segment, and to the conversational dialogue; and

wherein the allocation of a value to the conversational dialogue includes detection of a keyword; and

wherein the provision of the conversational dialogue includes any of;

at least one dialogue segment;

at least one dialogue response segment;

an overall conversational dialogue;

at least one dialogue segment and at least one dialogue response segment.

11. The medium of claim 10, wherein the provision of the conversational dialogue and allocated value for transaction is to any of:

an application

a transaction processor,

a transaction provider,

a transaction,

a product processor,

a product provider,

a product,

a product transaction processor,

a product transaction provider,

a product transaction,

a services processor,

a services provider,

services,

a services transaction processor,

a services transaction provider,

a services transaction,

an ad distribution network,

an ad distribution network transaction processor,

an ad distribution network provider,

an ad distribution network transaction,

a subscription product processor,

a subscription product provider,

a subscription product,

a subscription services processor,

a subscription services provider,

a subscription service,

an option transaction processor,

an option transaction provider, and

an option transaction.

12. The medium of claim 9, wherein any of the following is recorded:

the transaction, a dialogue segment, a dialogue response segment, and the conversational dialogue.

13. The medium of claim 9, wherein the user is any of:

another computer system, another dialogue agent, a bot, and an interactive user.

14. The medium of claim 9, wherein provision of the response is an alternate rejoinder to the user to obtain further information if a dialogue segment fails.

15. The medium of claim 9 wherein a dialogue segment is derived from any of:

a speech-to-text source, and a textual source; and

further, comprising;

providing an initial dialogue prompt segment to a user for the obtaining the recording of a first non-scripted dialogue segment from the user.

16. The medium of claim 9, further comprising:

orchestrate any of;

advertisements, add on services, applications, bots, conditional execution of parameters, contracts, events, fund transfers, maintenance, subscriptions, transactions, updates, web services, widgets.

17. A processor-implemented digital conversation generation system, comprising:

means to obtain a recording of a first non-scripted dialogue segment from a user, wherein the first non-scripted dialogue segment is a subportion of a conversational dialogue;

means to provide a first response to the first non-scripted dialogue segment from the user with an at least a first dialogue response segment;

means to obtain a recording of a second user dialogue segment from the user, wherein the second user dialogue segment is a subportion of the conversational dialogue;

means to provide a second response to the second user dialogue segment with at least a second dialogue response segment, wherein the first and second dialogue response segment are contextually connected to maintain continuity of the conversational dialogue of the first non-scripted and second user dialog segment from the user;

means to allocate a value to the conversational dialogue;

means to provide a dialogue asset for transaction, wherein the dialogue asset is any of;

the allocated value;

the conversational dialogue; and

the allocated value and the conversational dialogue.

18. The system of claim 17:

wherein any of the following is recorded;

the transaction, a dialogue segment, a dialogue response segment, and the conversational dialogue;

wherein the allocation of value to the conversational dialogue is instead any of;

allocating a value to each dialogue segment,

allocating a value to each dialogue response segment,

allocating a value to each dialogue segment and to each dialogue response segment,

allocating a value to each dialogue segment and to the conversational dialogue,

allocating a value to each dialogue response segment and to the conversational dialogue, and

allocating a value to each dialogue segment, to each dialogue response segment, and to the conversational dialogue; and

wherein the allocation of a value to the conversational dialogue includes detection of a keyword; and

wherein the provision of the conversational dialogue includes any of;

at least one dialogue segment;

at least one dialogue response segment;

an overall conversational dialogue;

at least one dialogue segment and at least one dialogue response segment.

19. The system of claim 18, wherein the provision of the conversational dialogue and allocated value for transaction is to any of:

an application

a transaction processor,

a transaction provider,

a transaction,

a product processor,

a product provider,

a product,

a product transaction processor,

a product transaction provider,

a product transaction,

a services processor,

a services provider,

services,

a services transaction processor,

a services transaction provider,

a services transaction,

an ad distribution network,

an ad distribution network transaction processor,

an ad distribution network provider,

an ad distribution network transaction,

a subscription product processor,

a subscription product provider,

a subscription product,

a subscription services processor,

a subscription services provider,

a subscription service,

an option transaction processor,

an option transaction provider, and

an option transaction.

20. The system of claim 17, wherein the user is any of:

another computer system, another dialogue agent, a bot, and an interactive user.

21. The system of claim 17, wherein provision of the response is an alternate rejoinder to the user to obtain further information if a dialogue segment fails.

22. The system of claim 17 wherein a dialogue segment is derived from any of:

a speech-to-text source, and a textual source; and

further, comprising;

providing an initial dialogue prompt segment to a user for the obtaining the recording of a first non-scripted dialogue segment from the user.

23. The system of claim 17, further comprising:

means to orchestrate any of;

advertisements, add on services, applications, bots, conditional execution of parameters, contracts, events, fund transfers, maintenance, subscriptions, transactions, updates, web services, widgets.

24. A processor-implemented digital conversation generation method, comprising:

obtaining a recording of a first non-scripted user dialogue segment from a user, wherein the first non-scripted user dialogue segment is a subportion of a conversational dialogue;

providing a first response to the first non-scripted user dialogue segment from the user with an at least a first dialogue response segment;

obtaining a recording of a second user dialogue segment from the user, wherein the second user dialogue segment is a subportion of the conversational dialogue;

providing a second response to the second user dialogue segment with at least a second dialogue response segment, wherein the first and second dialogue response segments are contextually connected to maintain continuity of the conversational dialogue of the first non-scripted and second user dialogue segment from the user;

allocating a value to the conversational dialogue;

providing a dialogue asset for transaction, wherein the dialogue asset is any of;

the allocated value;

the conversational dialogue; and

the allocated value and the conversational dialogue.

25. The method of claim 24:

wherein any of the following is recorded;

the transaction, a dialogue segment, a dialogue response segment, and the conversational dialogue;

wherein the allocation of value to the conversational dialogue is instead any of;

allocating a value to each dialogue segment,

allocating a value to each dialogue response segment,

allocating a value to each dialogue segment and to each dialogue response segment,

allocating a value to each dialogue segment and to the conversational dialogue,

allocating a value to each dialogue response segment and to the conversational dialogue, and

allocating a value to each dialogue segment, to each dialogue response segment, and to the conversational dialogue; and

wherein the allocation of a value to the conversational dialogue includes detection of a keyword; and

wherein the provision of the conversational dialogue includes any of;

at least one dialogue segment;

at least one dialogue response segment;

an overall conversational dialogue;

at least one dialogue segment and at least one dialogue response segment.

26. The method of claim 25, wherein the provision of the conversational dialogue and allocated value for transaction is to any of:

an application

a transaction processor,

a transaction provider,

a transaction,

a product processor,

a product provider,

a product,

a product transaction processor,

a product transaction provider,

a product transaction,

a services processor,

a services provider,

services,

a services transaction processor,

a services transaction provider,

a services transaction,

an ad distribution network,

an ad distribution network transaction processor,

an ad distribution network provider,

an ad distribution network transaction,

a subscription product processor,

a subscription product provider,

a subscription product,

a subscription services processor,

a subscription services provider,

a subscription service,

an option transaction processor,

an option transaction provider, and

an option transaction.

27. The method of claim 24, wherein the user is any of:

another computer system, another dialogue agent, a bot, and an interactive user.

28. The method of claim 24, wherein provision of the response is an alternate rejoinder to the user to obtain further information if a dialogue segment fails.

29. The method of claim 24 wherein a dialogue segment is derived from any of:

a speech-to-text source, and a textual source; and

further, comprising;

providing an initial dialogue prompt segment to a user for the obtaining the recording of a first non-scripted user dialogue segment from the user.

30. The method of claim 24, further comprising:

orchestrating any of;

advertisements, add on services, applications, bots, conditional execution of parameters, contracts, events, fund transfers, maintenance, subscriptions, transactions, updates, web services, widgets.