System for generating user experience for improving efficiencies in computing network functionality by specializing and minimizing icon and alert usage

• US 10,614,517 B2
• Filed: 10/07/2016
• Issued: 04/07/2020
• Est. Priority Date: 10/07/2016
• Status: Active Grant

• Current Assignee: Bank of America Corp.
• Original Assignee: Bank of America Corp.
• Inventors: Jones-McFadden, Alicia C., Hsieh, Matthew, Enscoe, Scott R., Miller, Elizabeth Ann, Salvino, Alicia Anli, Shilov, Daniel, Anderson, Michael, Anand, Raghav
• Primary Examiner(s): Niquette, Robert R
• Application Number:
  US15/288,805
• Publication Number:
  US 20180101901A1
• Time in Patent Office: 1,278 Days
• Field of Search: 705 35- 45
• CPC Class Codes: G06Q 40/02 Banking, e.g. interest calculation or account maintenance credit or loans G06Q40/03

Abstract

An entity system comprises a network communication interface and a memory device storing an alert application. A processing device is operatively coupled to the memory device and is configured to execute computer-readable program code to: transmit alerts to a user device in response to alert conditions; monitor responses to the alert from the user device; and alter the visual appearance of the alerts at the user device based on the results of monitoring the responses. The processing device may be configured to execute computer-readable program code to select from at least two different types of alerts. The two different types of alerts may comprise different icons having different visual appearances. The two different types of alerts may be associated with different alert conditions. The entity system may transmit a message to the user device such that the alerts are displayed on the user device without being displayed in-line with associated transaction information and/or disabling the alerts such that the alerts are not displayed.

Claims

1. An entity system comprising:

a network communication interface;

a memory device storing an application;

a processing device operatively coupled to the memory device, wherein the processing device is configured to execute computer-readable program code to;

transmit alerts to a user device in response to alert conditions, wherein each alert of the transmitted alerts has a different visual appearance;

monitor responses to the alert from the user device, wherein monitoring the responses further comprises identifying each alert that the user takes action on based on the different visual appearance presented by each alert;

rank each alert of the transmitted alerts based on the user taking action and the time it took for the user to take the action; and

update and alter the visual appearance of financial institution alerts, wherein urgent alert conditions receive high ranked alerts based on the ranking of each alert of the transmitted alerts.

2. The system of claim 1, wherein the processing device is configured to execute computer-readable program code to select from at least two different types of alerts.

3. The system of claim 2, wherein the two different types of alerts comprise different icons having different visual appearances.

4. The system of claim 2, wherein the two different types of alerts are associated with two different alert conditions.

5. The system of claim 2, wherein the two different types of alerts are based on the responsiveness of the user device.

6. The system of claim 5, wherein the two different types of alerts are based on the urgency of the alert conditions.

7. The system of claim 1, wherein the entity system is a financial entity system and the alert conditions relate to a user account information.

8. An entity system comprising:

a network communication interface;

a memory device storing an alert application;

a processing device operatively coupled to the memory device, wherein the processing device is configured to execute computer-readable program code to;

transmit alerts to a plurality of user devices in response to alert conditions, wherein each alert of the transmitted alerts has a different visual appearance;

monitor responses to the alert from the plurality of user devices wherein monitoring the responses further comprises identifying each alert that the user takes action on based on the different visual appearance presented by each alert;

rank each alert of the transmitted alerts based on the user taking action and the time it took for the user to take the action; and

alter the visual appearance of financial institution alerts, wherein urgent alert conditions receive high ranked alerts based on the ranking of each alert of the transmitted alerts.

9. The system of claim 8, wherein the processing device is configured to execute computer-readable program code to select from at least two different types of alerts based on the aggregate data from the plurality of user devices.

10. The system of claim 9, wherein the two different types of alerts are associated with two different alert conditions.

11. The system of claim 9, wherein the two different types of alerts comprise different icons having different visual appearances.

12. The system of claim 9, wherein the two different types of alerts are based on the aggregate responsiveness of the plurality of user devices.

13. The system of claim 11, wherein the two different types of alerts are based on not detecting an action of the user in response to the alert within a predetermined period of time.

14. A computer-implemented method comprising:

providing a computing system comprising a computer processing device and a non-transitory computer readable medium, where the computer readable medium comprises configured computer program instruction code, such that when said instruction code is operated by said computer processing device, said computer processing device performs the following operations;

transmitting alerts to a user device in response to alert conditions, wherein each alert of the transmitted alerts has a different visual appearance;

monitoring responses to the alert from the user device, wherein monitoring the responses further comprises identifying each alert that the user takes action on based on the different visual appearance presented by each alert;

ranking each alert of the transmitted alerts based on the user taking action and the time it took for the user to take the action; and

updating and altering the visual appearance of financial institution alerts, wherein urgent alert conditions receive high ranked alerts based on the ranking of each alert of the transmitted alerts.

15. The computer-implemented method of claim 14, wherein the alerts comprise least two different types of alerts and the at least two types of alerts comprise different icons having different visual appearances and are associated with two different alert conditions.

16. The computer-implemented method of claim 14, wherein the alert conditions relate to a user account information at a financial institution.