Determining application experience based on paralinguistic information
First Claim
1. A computer-implemented method for determining application experience of a user, comprising:
- receiving, at a computing device, an audio stream comprising audio of a user interacting with an application;
extracting paralinguistic information from the audio stream, wherein the paralinguistic information characterizes acoustic aspects of the audio stream that are distinct from verbal content of the audio stream;
determining, based on the paralinguistic information, a sentiment of the user;
generating, based on the sentiment of the user and a propensity model, an abandonment score associated with a probability of the user discontinuing use of the application;
determining, based on the abandonment score meeting a predetermined threshold, the user is predicted to discontinue using the application; and
initiating an intervention to reduce a likelihood of the user discontinuing use of the application.
1 Assignment
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Accused Products
Abstract
Techniques are disclosed for determining application experience of a user based on paralinguistic information determined for the user. One embodiment presented herein includes a computer-implemented method, which includes receiving, at a computing device, one or more audio streams. Each audio stream includes audio from a user interacting with at least one page of an application. The computer-implemented method also includes generating paralinguistic information from at least one of the audio streams. The paralinguistic information characterizes acoustic aspects of the audio stream that are distinct from verbal content of the audio stream. The computer-implemented method further includes determining, from the paralinguistic information, at least a current user sentiment regarding the at least one page, determining, based on evaluating the current user sentiment, that the user is predicted to discontinue use of the application, and taking action to reduce the likelihood of the user discontinuing use of the application.
10 Citations
20 Claims
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1. A computer-implemented method for determining application experience of a user, comprising:
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receiving, at a computing device, an audio stream comprising audio of a user interacting with an application; extracting paralinguistic information from the audio stream, wherein the paralinguistic information characterizes acoustic aspects of the audio stream that are distinct from verbal content of the audio stream; determining, based on the paralinguistic information, a sentiment of the user; generating, based on the sentiment of the user and a propensity model, an abandonment score associated with a probability of the user discontinuing use of the application; determining, based on the abandonment score meeting a predetermined threshold, the user is predicted to discontinue using the application; and initiating an intervention to reduce a likelihood of the user discontinuing use of the application. - View Dependent Claims (2, 3, 4, 5, 6, 7)
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8. A computing device for determining application experience of a user, the computing device comprising:
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a memory; and a processor configured to; receive, at a computing device, an audio stream comprising audio of a user interacting with an application; extract paralinguistic information from the audio stream, wherein the paralinguistic information characterizes acoustic aspects of the audio stream that are distinct from verbal content of the audio stream; determine, based on the paralinguistic information, a sentiment of the user; generate, based on the sentiment of the user and a propensity model, an abandonment score representing a probability of the user discontinuing use of the application; determine, based on the abandonment score meeting a predetermined threshold, the user is predicted to discontinue using the application; and initiate an intervention to reduce a likelihood of the user discontinuing use of the application. - View Dependent Claims (9, 10, 11, 12, 13, 14)
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15. A non-transitory computer-readable medium comprising instructions that when executed by a computing device cause the computing device to perform a method for determining application experience of a user, the method comprising:
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receiving, at a computing device, an audio stream comprising audio of a user interacting with an application; extracting paralinguistic information from the audio stream, wherein the paralinguistic information characterizes acoustic aspects of the audio stream that are distinct from verbal content of the audio stream; determining, based on the paralinguistic information, a sentiment of the user; generating, based on the sentiment of the user and a propensity model, an abandonment score representing a probability of the user discontinuing use of the application; determining, based on the abandonment score meeting a predetermined threshold, the user is predicted to discontinue using the application; and initiating an intervention to reduce a likelihood of the user discontinuing use of the application. - View Dependent Claims (16, 17, 18, 19, 20)
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Specification