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System and method for distributing communication requests based on collaboration circle membership data using machine learning

  • US 10,616,369 B1
  • Filed: 04/04/2018
  • Issued: 04/07/2020
  • Est. Priority Date: 04/04/2018
  • Status: Active Grant
First Claim
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1. A computer-implemented method for distributing communication requests based on collaboration circle membership data using machine learning, the method comprising:

  • receiving a plurality of communication requests, each communication request including a request initiator and a request recipient;

    processing the plurality of communication requests using one or more predictive models derived from at least one machine learning process to generate a communication request resolution for each of the plurality of communication requests, wherein generating the communication request resolution further comprises;

    determining the request initiator and the request recipient, the request recipient being a member of one or more collaboration circles;

    determining an availability status of the request recipient, wherein the availability status of the request recipient is included in one or more collaboration circle profiles associated with the request recipient;

    determining a request facilitator associated with the request recipient based on the availability status of the request recipient;

    determining one or more notification preferences associated with the request facilitator;

    generating a communication request notification for the request facilitator based on the one or more notification preferences and based on historical communication patterns between the request facilitator and the request initiator; and

    forwarding the communication request notification to the request facilitator to implement the generated communication request resolution.

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