Systems and methods for enhancing responsiveness to utterances having detectable emotion
First Claim
Patent Images
1. A method, comprising:
- receiving, via a user device, a natural utterance, the natural utterance including at least one non-textual emotion feature and a command;
determining that the command is non-extractable from a textual representation of the natural utterance;
in response to the determining that the command is non-extractable from the textual representation of the natural utterance, extracting the at least one non-textual emotion feature from the natural utterance;
mapping each of the at least one non-textual emotion feature to an emotion;
inferring, based on the emotion, the command of the natural utterance; and
responding, subsequent to the inferring, to the natural utterance at least by one or both of;
1) performing an action corresponding to the command; and
2) providing a verbalized acknowledgement of the natural utterance adapted to the emotion.
1 Assignment
0 Petitions
Accused Products
Abstract
Methods, systems, and related products that provide emotion-sensitive responses to user'"'"'s commands and other utterances received at an utterance-based user interface. Acknowledgements of user'"'"'s utterances are adapted to the user and/or the user device, and emotions detected in the user'"'"'s utterance that have been mapped from one or more emotion features extracted from the utterance. In some examples, extraction of a user'"'"'s changing emotion during a sequence of interactions is used to generate a response to a user'"'"'s uttered command. In some examples, emotion processing and command processing of natural utterances are performed asynchronously.
96 Citations
29 Claims
-
1. A method, comprising:
-
receiving, via a user device, a natural utterance, the natural utterance including at least one non-textual emotion feature and a command; determining that the command is non-extractable from a textual representation of the natural utterance; in response to the determining that the command is non-extractable from the textual representation of the natural utterance, extracting the at least one non-textual emotion feature from the natural utterance; mapping each of the at least one non-textual emotion feature to an emotion; inferring, based on the emotion, the command of the natural utterance; and responding, subsequent to the inferring, to the natural utterance at least by one or both of;
1) performing an action corresponding to the command; and
2) providing a verbalized acknowledgement of the natural utterance adapted to the emotion. - View Dependent Claims (2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14)
-
-
15. A non-transitory computer readable medium, comprising:
-
an emotion processor having one or more sequences of emotion processor instructions that, when executed by one or more processors, causes the one or more processors to generate an output adapted to an emotion detected in a natural utterance; and one or more sequences of instructions which, when executed by one or more processors, cause the one or processors to; receive, via a user device, the natural utterance, the natural utterance including at least one non-textual emotion feature and a command; determine that the command is non-extractable from a textual representation of the natural utterance; in response to the determine that the command is non-extractable from the textual representation of the natural utterance, extract the at least one non-textual emotion feature from the natural utterance; map each of the at least one non-textual emotion feature to an emotion; infer, based on the emotion, the command of the natural utterance; and respond, subsequent to the infer, to the natural utterance at least by one or both of;
1) performing an action corresponding to the command; and
2) providing a verbalized acknowledgement of the natural utterance adapted to the emotion.
-
-
16. A system, comprising:
-
a non-transitory memory storing instructions; and at least one processor which, when executing the instructions, operates to; receive, via a user device, a natural utterance, the natural utterance including at least one non-textual emotion feature and a command; determine that the command is non-extractable from a textual representation of the natural utterance; in response to the determine that the command is non-extractable from the textual representation of the natural utterance, extract the at least one non-textual emotion feature from the natural utterance; map each of the at least one non-textual emotion feature to an emotion; infer, based on the emotion, the command of the natural utterance; and respond, subsequent to the infer, to the natural utterance at least by further operating to one or both of;
1) perform an action corresponding to the command; and
2) provide a verbalized acknowledgement of the natural utterance adapted to the emotion.- View Dependent Claims (17, 18, 19, 20, 21, 22, 23, 24, 25, 26, 27, 28, 29)
-
Specification