Methods and systems for prioritizing corrective actions in a troubleshooting chart

• US 10,628,246 B1
• Filed: 05/20/2013
• Issued: 04/21/2020
• Est. Priority Date: 05/20/2013
• Status: Active Grant

• Current Assignee: The Boeing Co.
• Original Assignee: The Boeing Co.
• Inventors: Roth, Scott Allen
• Primary Examiner(s): Peters, Lisa E
• Application Number:
  US13/898,036
• Time in Patent Office: 2,528 Days
• Field of Search: 702 19, 702 79, 702179, 702183, 702184, 702186, 714 19, 709219
• CPC Class Codes: G06F 11/0709 in a distributed system consisting of a plurality of standalone computer nodes, e.g. clusters, client-server systems
• CPC Class Codes: G06F 11/076 by exceeding a count or rate limit, e.g. word- or bit count limit
• CPC Class Codes: G06F 11/0793 Remedial or corrective actions recovery from an exception in an instruction pipeline G06F9/3861; by retry G06F11/1402; for recovering from a failure of a protocol instance or entity H04L69/40

Abstract

Methods and systems are provided for prioritizing a plurality of maintenance corrective actions in a troubleshooting chart for a device are provided. The method includes receiving, by a processor, an input from a user indicative of a successful corrective action from the plurality of corrective actions on the troubleshooting chart and incrementing a value of a counter associated with the successful corrective action. The processor then compares values for counters associated with each of the plurality of corrective actions and displays the plurality of corrective actions in hierarchal order based on the values of the counters.

Claims

1. A method of prioritizing a plurality of maintenance corrective actions in a troubleshooting chart for a device, the method performed using a mobile computing device that includes a processor coupled to a memory, said method comprising:

receiving and storing, by the processor of the mobile computing device, initial corrective action data for the device from a server computing device, the initial corrective action data based on historical corrective action data received by the server computing device from a plurality of computing devices;

displaying, by the processor via a display device of the mobile computing device, an image of the device to a user, the image including a plurality of systems included in the device;

receiving, by the processor, a user selection of a system of the plurality of systems of the device, wherein the system selected by the user is displayed in the image and is experiencing a fault in need of corrective action;

generating, on the mobile computing device for display to the user, a first list of a plurality of corrective actions in a troubleshooting chart associated with the selected system, the plurality of corrective actions sorted according to a default order and generated based on the initial corrective action data;

performing, by the user, the plurality of corrective actions in the default order;

receiving, by the processor, an input from the user indicative of a successful corrective action that corrected the fault;

incrementing, by the processor, a value of a counter associated with the successful corrective action;

comparing values for counters associated with each of the plurality of corrective actions;

generating, on the mobile computing device for display to the user, upon subsequent selections of the system by the user when the fault is experienced, a second list of the plurality of corrective actions, the second list of the plurality of corrective actions sorted in hierarchal order based on the values of the counters;

performing, by the user, the plurality of corrective actions, in the hierarchal order, on the system;

transmitting, by the processor to the server computing device, updated historical corrective action data representing which of the plurality of corrective actions was the successful corrective action; and

resetting, by the processor based on user input, the values of the counters associated with the plurality of corrective actions.

2. A method in accordance with claim 1, further comprising assigning an initial value to each counter based on a predicted success of each corrective action.

3. A method in accordance with claim 1, further comprising assigning an initial value to each counter based on past success of each corrective action.

4. A method in accordance with claim 1, further comprising:

displaying a graphical representation of a plurality of sub-systems for the selected system;

receiving a sub-system selected by the user; and

displaying the troubleshooting chart associated with the selected sub-system.

5. A method in accordance with claim 1, further comprising:

receiving, by the processor, an update message indicating that update data is available for the troubleshooting chart, the update message received from the server computing device via a communication interface coupled to the processor;

displaying the update message to the user; and

retrieving the update data from the server computing device upon receiving instruction from the user.

6. A method in accordance with claim 1, further comprising storing incrementation history data associated with an incrementation history of each counter on a memory coupled to the processor.

7. A method in accordance with claim 6, further comprising transmitting the incrementation history to the server computing device using a communication interface coupled to the processor.

8. A method in accordance with claim 6, further comprising transmitting the incrementation history to a second mobile device associated with at least one second user using a communication interface coupled to the processor, wherein the incrementation history data is applied to the counters stored in a second memory associated with the second mobile device.

9. A method in accordance with claim 8, further comprising transmitting environmental data corresponding to the incrementation history data to the second mobile device using the communication interface coupled to the processor.

10. A computer device for use in prioritizing a plurality of maintenance corrective actions in a troubleshooting chart for a component, said computer device comprising:

a memory for storing data; and

a processor in communication with said memory, said processor programmed to;

receive and store initial corrective action data for the component from a server computing device, the initial corrective action data based on historical corrective action data received by the server computing device from a plurality of computing devices;

display an image of the component to a user via a media output component coupled to said processor, the image including a plurality of systems included in the component;

receive a user selection of a system of the plurality of systems of the component, wherein the system selected by the user is experiencing a fault in need of corrective action, the user selection received via an input device coupled to said processor;

generate a first list of a plurality of corrective actions in the troubleshooting chart associated with the selected system using the media output component, the plurality of corrective actions sorted according to a default order and generated based on the initial corrective action data;

receive an input from the user indicating a successful corrective action, among the plurality of corrective actions performed in the default order, that corrected the fault;

increment a value of a counter associated with the successful corrective action;

compare values for counters associated with each of the plurality of corrective actions;

generate, upon subsequent selections of the system by the user when a fault is experienced, a second list of the plurality of corrective actions, the second list of the plurality of corrective actions sorted in hierarchal order based on the values of the counters;

perform, by the user, the plurality of corrective actions, in the hierarchal order, on the system;

transmit, to the server computing device, updated historical corrective action data representing the recommended corrective action of the plurality of corrective actions was the successful corrective action; and

reset, based on user input, the values of the counters associated with the plurality of corrective actions.

11. A device in accordance with claim 10, wherein said processor is further programmed to assign an initial value to each counter based on one of a predicted success and a past success of each corrective action.

12. A device in accordance with claim 10, wherein said processor is further programmed to:

display a graphical representation of a plurality of sub-systems for the selected system;

receive a sub-system for troubleshooting selected by the user;

retrieve a troubleshooting chart associated with the selected sub-system from said memory; and

display the troubleshooting chart associated with the selected sub-system.

13. A device in accordance with claim 10, wherein said device is communicatively coupled to the server computer device via a communication interface, said processor is further programmed to:

receive an update message indicating that update data is available for the troubleshooting chart from the server computer device;

display the update message to the user using a media output component coupled to said processor; and

retrieve the update data from the server computer device upon receiving a command input by the user.

14. A device in accordance with claim 10, wherein said processor is further programmed to store incrementation history data associated with an incrementation history of each counter on said memory.

15. A device in accordance with claim 14, wherein said processor is further programmed to transmit the incrementation history data to the server computing device using a communication interface coupled to said processor.

16. A device in accordance with claim 14, wherein said processor is further programmed to transmit the incrementation history data to a second mobile device associated with at least one second user using a communication interface coupled to said processor, wherein the incrementation history data is applied to the counters stored in a second memory associated with the second mobile device.

17. A device in accordance with claim 16, wherein said processor is further programmed to transmit environmental data corresponding to the incrementation history data to the second mobile device using the communication interface coupled to said processor.

18. A non-transitory computer-readable storage medium having encoded thereon computer readable instructions that are executable by a processor to perform functions comprising:

receiving and storing initial corrective action data for a component from a server computing device, the initial corrective action data based on historical corrective action data received by the server computing device from a plurality of computing devices;

displaying an image of the component, the image including a plurality of systems included in the component;

receiving a user selection of a system of the plurality of systems of the component, the system selected by the user experiencing a fault in need of corrective action;

generating a first list of a plurality of corrective actions in a troubleshooting chart for the selected system, the plurality of corrective actions sorted according to a default order and generated based on the initial corrective action data;

receiving an input from a user indicating a successful corrective action, among the plurality of corrective actions performed in the default order, that corrected the fault;

incrementing a value of a counter associated with the successful corrective action;

comparing values for counters associated with each of the plurality of corrective actions;

generating, upon subsequent selections of the system by the user when a fault is experienced, a second list of the plurality of corrective actions, the second list of the plurality of corrective actions sorted in hierarchal order based on the values of the counters;

performing, by the user, the plurality of corrective actions, in the hierarchal order, on the system;

transmitting, by the processor to the server computing device, updated historical corrective action data representing the recommended corrective action of the plurality of corrective actions was the successful corrective action; and

resetting, by the processor based on user input, the values of the counters associated with the plurality of corrective actions.

19. A computer-readable storage device in accordance with claim 18, wherein the instructions are executable by the processor to perform functions comprising assigning an initial value to each counter based on one of a predicted success and a past success of each corrective action.

20. A computer-readable storage device in accordance with claim 18, wherein the instructions are executable by the processor to perform functions comprising:

displaying a graphical representation of a plurality of sub-systems for the selected system;

receiving a selection of a sub-system selected by the user; and

displaying the troubleshooting chart associated with the selected sub-system.